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“Well done - but could smell smoke in the halls” 4 of 5 stars
Review of Grand Mercure Xian on Renmin Square

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Grand Mercure Xian on Renmin Square
5.0 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China   |  
Hotel amenities
Ranked #17 of 2,158 Hotels in Xi'an
4.0 of 5 stars 529 Reviews
Augusta GA
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
“Well done - but could smell smoke in the halls”
4 of 5 stars Reviewed March 20, 2013

We spent 2 nights at the Grand Mercure, and enjoyed the location and the quality of the rooms. Hotel is inside the city walls and walking distance to food and shopping. Room was in great shape, bed was comfortable and bathroom was first class. My only complaint is that we did smell smoke at times, coming from the Hall. Not a deal breaker, but a heads up. Even with that would go back should the opportunity arise.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, March 21, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

At the meantime, I was very concerned to learn that you found some areas of the hotel disappointing. I am truly sorry for the inconvenience because of this and we are following up now to determine how to ensure that such problems does not recur in the future.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

William Yuen
Hotel Manager
Grand Mercure Xian on Renmin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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529 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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Malaysia
Top Contributor
95 reviews 95 reviews
86 hotel reviews
Reviews in 55 cities Reviews in 55 cities
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed March 15, 2013

Stayed here for 3 nights and my reviews are as follows:

1. Location
- It is located in a gated garden community wit Sofitel and Mercure. Kind off exclusive and clean surrounding. Most importanly, it is safe to walk to nearby shopping malls (plenty of food, supermarket etc). Quite good location. To muslim quarters and bell tower - it is a short RMB 10 tuk tuk ride from hotel.

2. Lobby and Check In
- small lobby but quite ok. However, the check in area is very small. I have to wait about 10 minutes before my turn. Check in staff was ok, could speak limited english. Acceptable.

3. Superior Room
- rooms are ok. Quite good size, flat screen tv, big bathroom with bathtub. Overall, no complains. Very huge and comfy beds provided.

4. Buffet Breakfast
- good selections and spread. However, it is the same same spread and food everyday. Hotel should do something about this.

5. Facilities
- we could use facilities at Sofitel. So, it is very good indeed.

Overall, this is a good hotel in Xi'An city. Located in quiet section of the city. Staffs and manager Ruby were very friendly.

Room Tip: Rooms on higher floors are better i think. make sure your room is not beside the toilet or near the...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, March 17, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

William Yuen
Hotel Manager
Grand Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, null, Hong Kong
Top Contributor
158 reviews 158 reviews
34 hotel reviews
Reviews in 38 cities Reviews in 38 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed March 13, 2013

This Hotel has an amazing scenery mix of Chinese and western and Chinese culture. The service is of extremely good quality and nothing to reproach to the cleanliness of the rooms. It is of good standard in all aspects.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, March 14, 2013
Dear guest,

I was very pleased to read that you enjoyed your meals and the room in our hotel, I really appreciated your feedback on these and I am glad that all areas lived up to your expectations. Meanwhile, thank you for your kind comments on all the club ambassadors. I am glad you found them to be kind, as that is absolutely the way we would like our guests to feel when they are staying with us.

Once again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

William Yuen
Hotel Manager
Grand Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 10, 2013

My wife and I originally booked at the Mercure, but they were renovating so we got an upgrade to the grand Mercure. This hotel was perfect. Beautiful rooms, great location and above all the best staff of any place we stayed in China. They bent over backwards to do everything they could for us. We were really impressed with this place.

W also ate at the Brazilian BBQ restaurant in the Sofitel and it was excellent as well. Great staff and food, totally worth checking out while you're there.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, February 13, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

William Yuen
Hotel Manager
Grand Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Top Contributor
54 reviews 54 reviews
46 hotel reviews
Reviews in 49 cities Reviews in 49 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 7, 2013

The room was big and clean. The bathroom was pretty big as well. The breakfast was a mix of Asian and western with a lot of different selections. The hallway and lobby area were pretty cold during the winter (you need to wear a jacket in the lobby). The staff was very nice and helpful, some English was better than others.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, February 15, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

At the meantime, I was very concerned to learn that you found the temperature of hotel lobby disappointing. I am truly sorry for the inconvenience because of this and we are following up now to determine how to ensure that such a defect does not recur in the future.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

William Yuen
Hotel Manager
Grand Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Top Contributor
60 reviews 60 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed February 7, 2013 via mobile

We originally booked to stay at the Mecure but due to it being the winter period the Mecure was closed so we were upgraded to the Grand Mecure. The Mecure, Grand Mecure and The Sofitel all exist within a gated community that also contains a variety of restaurants and lovely gardens.
Although the staff were friendly at the Grand Mecure we found the staff at the Sofitel much more helpful particularly when it came to organising a tour to the warriors and getting to tourist spots. Xi'an is very difficult to get around. The help that the staff at the Sofitel gave us was invaluable. They organised transport and gave us some good advice. Don't expect to be able to catch a taxi in Xian. They don't stop.
We were very happy with our stay at the Grand Mecure. The rooms were clean, the atmosphere quiet and the environment welcoming.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, February 15, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

William Yuen
Hotel Manager
Grand Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Top Contributor
51 reviews 51 reviews
41 hotel reviews
Reviews in 35 cities Reviews in 35 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed January 27, 2013

We stayed at the Grand Mercure for two nights while we were in Xi’an to see the terra cotta warriors.

The Grand Mercure is located in the lovely Renmin Square, where the Sofitel and Mercure are also located. It’s almost like a gated community with hotel blocks, set in a peaceful and beautifully landscaped square away from the hustle and bustle of the city.

I was a little disappointed when I arrived at the lobby of the Grand Mercure. It was small with only a couple of counters for check-in, not at all what I would expect for a four-star hotel. In fact, the lobby of the Mercure looks even better than the Grand Mercure, which puzzled me as it was quite a bit less expensive.

The service we received at check-in was great. Overall, the room was alright, Chinese 4-star standard. I was surprised at how much the room service cost. The food itself was pretty good and the breakfast set we ordered was a lot of food for one person. I’d advise to order local Chinese food from the menu as they don’t do Western food very well. The eggs Benedict we ordered came with spam and a suspect ‘Hollandaise’ sauce.

The hotel is about 20min from the Muslim Quarter, where the ‘night life’ was with its street eats and stalls.

The Grand Mercure would be more than sufficient if you’re looking for just an average hotel to spend a night or two while you sightsee Even so, the Mercure would probably be a better option for less.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Xi'an
#9 Spa Hotel in Xi'an
#9 Business Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#13 Luxury Hotel in Xi'an
#46 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Mercure Xian on Renmin Square 5*
Number of rooms: 194
Official Description (provided by the hotel):
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 
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Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi

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