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“Good sized room, cold lobby” 4 of 5 stars
Review of Grand Mercure Xian on Renmin Square

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Grand Mercure Xian on Renmin Square
5.0 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China   |  
Hotel amenities
Ranked #13 of 2,042 Hotels in Xi'an
New York, NY
Top Contributor
54 reviews 54 reviews
46 hotel reviews
Reviews in 49 cities Reviews in 49 cities
23 helpful votes 23 helpful votes
“Good sized room, cold lobby”
4 of 5 stars Reviewed February 7, 2013

The room was big and clean. The bathroom was pretty big as well. The breakfast was a mix of Asian and western with a lot of different selections. The hallway and lobby area were pretty cold during the winter (you need to wear a jacket in the lobby). The staff was very nice and helpful, some English was better than others.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, February 15, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

At the meantime, I was very concerned to learn that you found the temperature of hotel lobby disappointing. I am truly sorry for the inconvenience because of this and we are following up now to determine how to ensure that such a defect does not recur in the future.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

William Yuen
Hotel Manager
Grand Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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491 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Adelaide, Australia
Top Contributor
60 reviews 60 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 7, 2013 via mobile

We originally booked to stay at the Mecure but due to it being the winter period the Mecure was closed so we were upgraded to the Grand Mecure. The Mecure, Grand Mecure and The Sofitel all exist within a gated community that also contains a variety of restaurants and lovely gardens.
Although the staff were friendly at the Grand Mecure we found the staff at the Sofitel much more helpful particularly when it came to organising a tour to the warriors and getting to tourist spots. Xi'an is very difficult to get around. The help that the staff at the Sofitel gave us was invaluable. They organised transport and gave us some good advice. Don't expect to be able to catch a taxi in Xian. They don't stop.
We were very happy with our stay at the Grand Mecure. The rooms were clean, the atmosphere quiet and the environment welcoming.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, February 15, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

William Yuen
Hotel Manager
Grand Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Senior Contributor
48 reviews 48 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed January 27, 2013

We stayed at the Grand Mercure for two nights while we were in Xi’an to see the terra cotta warriors.

The Grand Mercure is located in the lovely Renmin Square, where the Sofitel and Mercure are also located. It’s almost like a gated community with hotel blocks, set in a peaceful and beautifully landscaped square away from the hustle and bustle of the city.

I was a little disappointed when I arrived at the lobby of the Grand Mercure. It was small with only a couple of counters for check-in, not at all what I would expect for a four-star hotel. In fact, the lobby of the Mercure looks even better than the Grand Mercure, which puzzled me as it was quite a bit less expensive.

The service we received at check-in was great. Overall, the room was alright, Chinese 4-star standard. I was surprised at how much the room service cost. The food itself was pretty good and the breakfast set we ordered was a lot of food for one person. I’d advise to order local Chinese food from the menu as they don’t do Western food very well. The eggs Benedict we ordered came with spam and a suspect ‘Hollandaise’ sauce.

The hotel is about 20min from the Muslim Quarter, where the ‘night life’ was with its street eats and stalls.

The Grand Mercure would be more than sufficient if you’re looking for just an average hotel to spend a night or two while you sightsee Even so, the Mercure would probably be a better option for less.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Top Contributor
73 reviews 73 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 26, 2013

We stayed here for two nights during a longer tour of China. This hotel is nicely appointed, in a good location for exploring the City. Rooms are clean, stylishly decorated with all the usual amenities expected of a good quality hotel. Staff were attentive and helpful and most spoke good English. Food a little on the expensive side and not many western choices if you are tiring of chinese food by the time you get here. Wine very expensive.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 16, 2013

Stayed in a standard room for two nights after being upgraded from the Mercure. I was generally impressed with the room size and amenities. The room did feel a little dated but was impeccably clean. Location was great too - in a quiet area but still very close to the railway station where you can get the bus to the Terracotta Warriors. Staff were lovely and spoke great English, and check in and out was very fast. I had a very early flight out of Xi'an and the staff were very helpful in organising a taxi to the airport. My main issues with the room were the dim lighting and slow aircon. The aircon was set to high when I arrived and the room was insufferably hot for the next two days even though I adjusted the settings. This made sleeping particularly difficult! My other issue was the breakfast buffet, which didn't look as if it was being regularly replenished and when I ate there, not much variety was available. However since I received the upgrade from the Mercure, I only paid the Mercure price for breakfast, so I think I still got my money's worth.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
90 reviews 90 reviews
60 hotel reviews
Reviews in 59 cities Reviews in 59 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed January 13, 2013

What a difference after the devastating we had experienced in Beijing... There is a huge difference in the service and quality given between Western chain hotels and 5 star Chinese state hotels....
The welcoming, the friendliness, the service everything was outstanding .
BEAUTIFUL, COMFORTABLE AND QUIET rooms; superb bathrooms;
I just loved it
People really tried to help you make your stay as pleasant as possible.
The only regret I had was tha t we had only 2 nights here...

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 10, 2013

We stayed for two nights with a 6 month baby and found the stay great. They new we were staying because of our wedding anniversary and my wife's birthday so they gave us a cake for each. Every time we interacted with staff, they were always polite and helpful. We would definitely go back.

Room Tip: Make are request and they seem to make an effort to accommodate.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Xi'an
#8 Romantic Hotel in Xi'an
#9 Luxury Hotel in Xi'an
#9 Family Hotel in Xi'an
#11 Business Hotel in Xi'an
#52 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Mercure Xian on Renmin Square 5*
Number of rooms: 194
Official Description (provided by the hotel):
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 
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Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi

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