We stayed for two nights with a 6 month baby and found the stay great. They new we were staying because of our wedding anniversary and my wife's birthday so they gave us a cake for each. Every time we interacted with staff, they were always polite and helpful. We would definitely go back.

What a lovely hotel! The rooms have old-fashioned, Chinese-style furniture that give them a wonderful ambience. It had many Western amenities: hair dryer,TV, phone, plenty of heat, Internet access, bath products. Room service was prompt and the food was good. A number of the staff spoke excellent English, which is rare in Xi'an, and it was very helpful. The hotel is in a complex with a Sofitel and a Chinese government hotel, putting it back off the main street and away from any noise. It is also within walking distance of the lively Muslim quarter and other main city attractions.

This hotel has a certain old world charm with lots of dark timber panelling, polished stone and colourful 50s style carpet. The hotel is located within a peaceful garden setting away from the noise of the main road. All staff we came in contact with were so friendly and helpful, their English was embarrassingly excellent compared to our few words of Mandarin.

Rooms were generous in size, well equipped, comfortable and clean and with free Wifi. The double bed was huge. Buffett breakfast was excellent, with plenty of variety. Checking in and out was fast and efficient.

Could not wish for a better stay.

Spent a few days in Xi'An at the Grand Mercure with my girlfriend, with the intention of planning her birthday and to take the opportunity to propose to her.

As a Accor Le Club member, the hotel took very good care of my needs during my stay. The front desk staff (Mr Jerry Zhao) heard my intentions and went the extra mile to help me, such as birthday cake, breakfast in bed plus late check out.

Overall, the rooms are fntastic, apart from the fact that one can feel a little spooked out at times, as the pathway t the hotel is not very brightly lit. I would however be more than happy to stay in Grand Mercure the next time I return to Xi'An.