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“Their service was the best we have seen” 5 of 5 stars
Review of Grand Mercure Xian on Renmin Square

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Grand Mercure Xian on Renmin Square
5.0 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China   |  
Hotel amenities
Ranked #13 of 1,990 hotels in Xi'an
Sydney, Australia
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Their service was the best we have seen”
5 of 5 stars Reviewed January 10, 2013

We stayed for two nights with a 6 month baby and found the stay great. They new we were staying because of our wedding anniversary and my wife's birthday so they gave us a cake for each. Every time we interacted with staff, they were always polite and helpful. We would definitely go back.

Room Tip: Make are request and they seem to make an effort to accommodate.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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466 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Ontario, Canada
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 9, 2013

What a lovely hotel! The rooms have old-fashioned, Chinese-style furniture that give them a wonderful ambience. It had many Western amenities: hair dryer,TV, phone, plenty of heat, Internet access, bath products. Room service was prompt and the food was good. A number of the staff spoke excellent English, which is rare in Xi'an, and it was very helpful. The hotel is in a complex with a Sofitel and a Chinese government hotel, putting it back off the main street and away from any noise. It is also within walking distance of the lively Muslim quarter and other main city attractions.

Room Tip: Online booking made a great discount possible.
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2012

This hotel has a certain old world charm with lots of dark timber panelling, polished stone and colourful 50s style carpet. The hotel is located within a peaceful garden setting away from the noise of the main road. All staff we came in contact with were so friendly and helpful, their English was embarrassingly excellent compared to our few words of Mandarin.

Rooms were generous in size, well equipped, comfortable and clean and with free Wifi. The double bed was huge. Buffett breakfast was excellent, with plenty of variety. Checking in and out was fast and efficient.

Could not wish for a better stay.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 18, 2012

Spent a few days in Xi'An at the Grand Mercure with my girlfriend, with the intention of planning her birthday and to take the opportunity to propose to her.

As a Accor Le Club member, the hotel took very good care of my needs during my stay. The front desk staff (Mr Jerry Zhao) heard my intentions and went the extra mile to help me, such as birthday cake, breakfast in bed plus late check out.

Overall, the rooms are fntastic, apart from the fact that one can feel a little spooked out at times, as the pathway t the hotel is not very brightly lit. I would however be more than happy to stay in Grand Mercure the next time I return to Xi'An.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
60 reviews 60 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 9, 2012

Beautiful hotel hidden in a little square. This hotel was lovely. It is right behind a People Hotel that is currently being renovated. Was amazing. The breakfast and room service are great and quality of the food and service was very prompt. Room service portions are very large. A short walk to the main street has a myriad of shops and restaurants and a Starbucks nearby. There are large shopping malls everywhere if you need it. Rooms are beautifully decorated although on the smaller size and thats probably because the bed is so big. A great stay.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

The staff and setting are fantastic. Every staff member has gone out of their way to assist us with navigating the language barrier from great advise to calling and communicating to the cab driver to ensure yo get ot where you want to go. Steven Barbie an Sam have been awesome. The room is elegant and comfortable. The wifi connection was seamless and works perfectly with out which I would not be able to post this review. The ground and gardens are beautiful clean and tranquil. It is in walking distance to many great sites in Xi'an. Food is superb catering for western and Chinese tastes, all the Chinese food here is High quality. Love the city love the hotel.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 3, 2012

After the grand mercure an Beijing this was a pleasant surprise , well positioned and generally could not fault in, only minor did not detract from enjoyment but breakfast not well located, worth upgrading to the Sofitel on site, defin better than other hotels Chiba has to offer a d felt more welcome as a tourist here . Very pleased with it, do t think you would be disappointed.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Grand Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Xi'an
#7 Romantic Hotel in Xi'an
#8 Luxury Hotel in Xi'an
#8 Family Hotel in Xi'an
#14 Business Hotel in Xi'an
#50 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Mercure Xian on Renmin Square 5*
Official Description (provided by the hotel):
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 
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Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi

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