The staff and setting are fantastic. Every staff member has gone out of their way to assist us with navigating the language barrier from great advise to calling and communicating to the cab driver to ensure yo get ot where you want to go. Steven Barbie an Sam have been awesome. The room is elegant and comfortable. The wifi connection was seamless and works perfectly with out which I would not be able to post this review. The ground and gardens are beautiful clean and tranquil. It is in walking distance to many great sites in Xi'an. Food is superb catering for western and Chinese tastes, all the Chinese food here is High quality. Love the city love the hotel.