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“Beware the Canaan International” 1 of 5 stars
Review of Canaan International Hotel

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Canaan International Hotel
3.0 of 5 Hotel   |   No.132 East Street, Xi'an 710001, China   |  
Hotel amenities
Ranked #470 of 2,180 Hotels in Xi'an
Gig Harbor, Washington
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Beware the Canaan International”
1 of 5 stars Reviewed October 18, 2011

This hotel may seem like a deal pricewise (320 Yuan per night) but even the old saying "you get what you pay for" would not apply to this terrible hotel. Off the beaten path of almost all transportation for hire, most cabs refuse to even go there. Its strange because its not really remote or far from the city sights, but for whatever reason it is what it is. The hotel staff say your only reliable transportation is the city bus a few blocks away. I suppose if you're travelling light (advisable) you can walk til you get to a bus or find a cab willing to pick you up (another problem around the city is getting a cab to stop, really, they don't stop often). Then there's the hotel; perhaps at first glance as you walk around the corner and see the hotel facade, the revolving door and old spacious lobby, you might feel a little relief that its an okay place. You might also not care that as you walk into that lobby that the cigarette smell is overwhelming (and we're not non-smoking nazis, really), so perhaps when the not so friendly desk staff finally get around to checking you in you go find your room. There you'll find equally stinky rooms (we tried numerous rooms until one that did not bring tears to our eyes) with moldy tiles in the bathrooms, dirty wall paper and water stains on the ceilings. The beds are not really beds, rather they are plywood with a thin layer of foam underneath, not even resembling a mattress at all. The toilet clogged every day we stayed, par for the course. We brought our 3 y/o there and did our best to stay out of the hotel as much as possible.
There plenty of better hotels in Xi'an in the surrounding areas, but they do cost a little more. Well worth the expense in our opinion. We like to be frugal ourselves, always happy to save a few bucks.....but this was not worth it.

Room Tip: We could not think of any tips other than pick a different hotel.
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  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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111 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
The Hague, The Netherlands
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 3, 2011

First of all, this hotel is difficult to find as the name of the hotel is only in Chinese. Second, during evening there are no English speakers at the front desk. You have the manager if you have questions.
The hotel looks like as there hasn't been maintenance for a very long time! Especially the 4th floor with the restaurant, there are aquaria with death fish....
There is smoke everywhere. There is one floor which is a nonsmoking floor (14th), but even there people smoked. I guess this is more a hotel for Chinese. We have told about bad reviews on booking.com (bed bugs, dirty room etc.) that we were scared for this hotel and immediately we got an upgrade. Therefore, we were not in the standard room. Our room was ok, but it felt like the air-conditioning was set off during the night.
I would not recommend this hotel. Please pay a little more to go to another hotel. I am not used to expensive hotels and traveled last year from hostel to hostel, but this is the worst hotel I've ever stayed in.

  • Stayed July 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hokitika, New Zealand
Level Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed August 2, 2011

I cam t to Xian for a few days last week and was pleasantly surprised by the great
accommodationat the New Canaan International Hotel.The room was clean and beautiful,with air conditioning.The cleaning staffcleaned the room regularly to a
sparkling standard.The staff were very polite and friendly and made me feel very welcome.I was delighted by the excellent customer service,and highly reccommend
this hotel to any visitor to Xi'an,especiallyWestern tourists as the reception staff
speak amazing English.They were very helpfuleven organising myTeracotta Warriors
Tour etc. I'll defintelystay there again next time I'm in Xian. Top service!

  • Stayed July 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North West, England
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed July 20, 2011

My Husband and I travelled to a number of cities in China, this was the second pit stop and definitely the worst of the places we stayed at.

It started with a horrible experience with a taxi driver who tried to rip us off by refusing to use the meter from the airport to the hotel. She took diversions after diversions and we feared for our lives when it looked like she took us into the middle of nowhere (bearing in mind it was late at night!). She insisted on charging us 150RMB to our hotel, but we insisted on using the meter - which actually cost approx 100RMB (we were later told that it should be actually 80RMB if you find an honest taxi driver).

Luckily we arrived at the hotel safe and sound. The hotel was quite difficult to find, because the address given is very misleading, it's actually on a side road off the main road! The taxi driver was pretty annoyed that we didn't give her the right address (although we took this address from the email confirmation we had from elong.net where we had made our booking).

These were the hotel details we were given on the email confirmation of our booking:
Hotel Name: Canaan International Hotel - Xian
Address: 132 East Ave., Xi'an, Shaanxi Province, China
Tel: [---]

Best thing to do is to ask that the taxi driver calls the hotel if they get lost en route. They can be quite crafty in Xian so be careful.

The good thing about our booking was that we could pay for the hotel upon arrival. They ask for a hefty deposit, but you get that back at the end of your stay (obviously providing you don't wreck your room).

We went up to our room (which stank of smoke - despite requesting a non smoking room) and the luggage guy not only insisted on asking for a tip actually told us he wanted 20RMB for his hard work (given the rate of pay of in China for menial jobs, 20RMB is a big deal, it's only about £2 but thought it was so cheeky of him!).

The room was a lot smaller than anticipated and the shower cubicle was directly behind the door to the bathroom, so it was so dark if you left the bathroom door ajar. The shower cubicle was mouldy by the way and the bathroom counter had a ton of things you could use for a fee (anything from toiletries, condoms, massage oil and even a vibrator! haha). The aircon sounded like it was working because it was very loud, however it was all noise and no power because the room was really hot and stuffy!

Due to bad experiences in the past, my husband is prone to all sorts of bites when we're on holiday, so we're in a good habit to spray the bed sheets with bug spray before we sleep. However, even our bug spray didn't save me this time, I awoke in the middle of the night to find me scratching my leg where I had been bitten twice!

When we woke up, we insisted on speaking to the manager, Jilly. She spoke English with a hint of an American accent to certain phrases and be mindful she speaks very very fast! Anyway, we explained we wanted to change rooms because of my bites and she tried to fob us off saying that I had probably been bitten when I was outside (by this point I had even been outside as I had gone straight from our room to the lobby!). We insisted on changing our room and she finally gave in.

We had exactly the same room as CValente77 (please see gallery). there was a separate lounge area, a separate bedroom and also a separate bathroom. Again anything that you touched was chargeable (including the tea bags, the strategically placed tin of nuts on the coffee table etc etc).

I am always mindful when a room is poorly lit or the lights to a room are never in the center of the room but around the sides of the room - it makes me question the cleanliness of the place - which is exactly what I did at this place!

The aircon or course was very loud but not pumping any cool air at all. The aircon consisted of a dial which could be turned from 1 to 3 - all of which made no difference except for the volume level of it not working!

The whole point of our visit to Xian is of course to visit the Terracotta Warriors museum! We spoke to Jilly the manager at the hotel and she recommended a tour company which she recommends to all the guests at the hotel. The tour included a visit to the Terracotta Warriors Museum, a silk factory, a terracotta factory (to show you how they are made), an underground palace museum (a museum which has a mock up of what the burial tomb for Qin Shi Huang would look like) and also included a local chinese lunch (which is ok, but not great). The tour itself wasn't bad but it wasn't great either. The silk factory and terracotta factory was pretty cool to visit, but they rush you through all the processes and lead you to their gift shop with a bid to lure you into buying their extortionate goods. These places were interesting, but time consuming and dragged out the day. The tour guide supposedly spoke English, but it was often muffled, spoken really fast or difficult to understand. I am glad we only paid about £35 per person! You have negotiate with Jilly if you want to book it via the hotel.

As you walk to the right of the hotel you will see 2 restaurants a salon kinda place and convenient store on the corner. Before you get to the convenient store, there is a noodle restaurant called "Best Noodle Restaurant" or something to that effect which we ate at and it was pretty good value for money & delish. The staff were really friendly and wanted to have a chat with us despite our poor broken Mandarin! The noodles were nice and hand made as we watched them make the noodles in front of us (which is what Xian noodles are famous for).

One last note, when you go to check out, they will send a maid or member of staff to check your room in case you have used any of their tacky extras so that they can charge you when you check out! So if you're in a hurry like we were make sure you leave enough time for someone to check over your room before you get your deposit back.

Cost effective 3* there was a reason why its cheap! that's because its rubbish!
Cleanliness 2* below average
Location 2* Terracotta warriors is in the middle of no where, so this is not close to that, its relatively close to the city centre, we took a bus to get there, you could walk it in about 40mins, but we couldn't be bothered because the bus was only like 10p per person or something like that! Not a bad location, but not great either, wish we had stayed somewhere else.
Restaurant - can't rate as I don't think it has one, if there was one, I wouldn't eat here!

Overall experience 1* - defo. would not recommend this place and would avoid it at all costs.

Room Tip: AVOID THIS HOTEL AT ALL COSTS and if you do stay here, do not use the tacky extras in the rooms!
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  • Stayed April 2011, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed January 15, 2011

Having stayed in budget hotels in Nanjing, Beijing, shanghai and Yangshuo, the Canaan was the worst out of the five and for pretty much the same price. Although billed as a hotel for foreign travellers the staff were not up to the level of english I'd have liked. The room (standard) was cleaned each day but remained dirty in the bathroom, and the windows were filthy. The room was quite cold (temp outside wass -7) having only the ac unit to heat it. The entrance is down a back road behind the Hyatt if you are looking for it . I would recommend Golden Hans 40meters away for food and drinks but I didn't like the hotel or the city which is very poluted although I guess the terracotta warriors are a must for a true tour of China. Plus I'll also point out that taxis are hard work in that they tell you they will go not take you you where you want to go. This is quite annoying when its a 5km walk back to the S**T* hotel. With hindsight I would have stayed one night not 3 and just seen the warriors, although the museum and pagodas were good. I resent the time i spent in X'ian when Yangshuo was so much nicer and wish I'd had more time there.

  • Stayed January 2011
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with OctopusTravel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth WA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 21, 2009

We stayed for four nights.NO english spoken except by two people at the reception.Staff unfriendly /rude Hotel dirty .No Breakfest for westerners whatsoever.Watched one Guest using a Toothpick and putting the used Toothpick back into the "Toothpickbowl" watched by Staff and nobody seemed to care.
Floor in Breakfestroom a total mess ,again nobody gave a damn about......

  • Stayed September 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Canaan International Hotel

Address: No.132 East Street, Xi'an 710001, China
Location: China > Shaanxi > Xi'an
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #470 of 2,180 Hotels in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:3 star — Canaan International Hotel 3*
Number of rooms: 258
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Also Known As:
Hotel Canaan International
Canaan International Xi An
Canaan International Hotel China/Shaanxi

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