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“Poor service Staff Need a lot more training” 3 of 5 stars
Review of Tang Cheng Hotel

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Tang Cheng Hotel
4.0 of 5 Hotel   |   No.229 South Section of Hanguang Road, Xi'an 710065, China   |  
Hotel amenities
Ranked #111 of 2,170 Hotels in Xi'an
Newcastle on Tyne
Top Contributor
123 reviews 123 reviews
26 hotel reviews
Reviews in 50 cities Reviews in 50 cities
91 helpful votes 91 helpful votes
“Poor service Staff Need a lot more training”
3 of 5 stars Reviewed April 1, 2012

We stayed here on our way to visit Terracotta Warriors. The hotel when you walk in looks impressive. But actually its nothing special. The bed was clean, but the cleaners must never have the light on when cleaning as the carpets, & floor were dirty. The food here we had dinner and breakfast was cold. but the service is very poor, we waited 45 minutes for a coffee, which never arrived. The staff were unable to understand much English, we felt they are not ready for Western tourists quite yet. More training definately needed

Room Tip: Make sure you get to restaurant early as staff unsure how to keep things topped up let alone warm
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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197 reviews from our community

Traveler rating
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    55
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Wiltshire
Top Contributor
164 reviews 164 reviews
47 hotel reviews
Reviews in 52 cities Reviews in 52 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed December 6, 2011

Not a bad hotel. The rooms were clean and tidy. Breakfasts were OK but dinner did lack choice.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ras Al Khaimah, United Arab Emirates
Top Contributor
82 reviews 82 reviews
72 hotel reviews
Reviews in 53 cities Reviews in 53 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed October 22, 2011

The hotel is nothing special but decent value for money in Xi'an. Lobby is cavernous, rooms are ok, internet speed is adequate and breakfast is good (but the staff take forever to top up the dishes).

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andover, Massachusetts, USA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 28, 2009

We had a great time in this lovely hotel. I would recommend it to anyone.

  • Stayed May 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed December 6, 2008

Stayed for 2 nights in Nov 08 as part of a tour package. The room that came with the tour was a "standard room" - it was terrible. Filthy, filthy carpets and bathroom. I'm normally fairly accomodating in terms of lower standards for hotel rooms (especially in China) but this was bad. Very smoky smell in the room, hallway very smoky as well, despite our floor being a "non-smoking floor" -- so many people disregard these rules and the hotel does nothing to enforce. When we complained of the smell, the hotel came up and sprayed the room with air freshener, which made it worse.

After a few hours in the room, members of our tour group decided we'd all had enough, and worked with our tour guide and the front desk to arrange an upgrade (as we'd seen nicer rooms as we walked down the halls). We paid 200 yuan (about USD25) a night more per room and were upgraded to newly renovated rooms on the 8th floor that were much nicer.

So - the first rooms totally did not live up to the 4 star billing - they were barely 2 stars. The newly renovated rooms (same size, configuration, etc, just a lot newer) were more like 3.5 star rooms. When checking in, push to be on the 8th floor!

Breakfast in the hotel was fine - moderate selection (not as much as we saw in hotels in other cities in China) of Western and Chinese dishes and the orange juice is a TANG-like mixture, not fresh OJ.

We did enjoy walking down to the mutlilevel department store a block away from the hotel one evening when we had nothing to do.

  • Stayed November 2008
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Chicago, IL
Top Contributor
69 reviews 69 reviews
30 hotel reviews
Reviews in 36 cities Reviews in 36 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed July 25, 2007

After spending 9 days in subpar hotels, this hotel was a very welcomed suprise. The lobby is huge and there is different places to shop inside along with a rec center (billards and ping pong), and a couple of bars and resturants inside. The rooms were large, clean and modern. The breakfast buffett was fantastic with french toast and a guy making omlets! The area it was located was safe but kind of boring. I found a great 2 level department store around the corner but for most of the nightly entertainment, our group just hung around the hotel.

  • Liked — The cleanliness and activites available in hotel
  • Disliked — The boring area and the doctors clinic
  • Stayed July 2007
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tenafly, New Jersey
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 16, 2007

My family and I stayed at the Tang Cheng Hotel for 2 nights near the end of June 2007. We booked out three rooms as part of a package tour of China.

The Tang Cheng hotel is a very nice tourist hotel that only has one key drawback, which is the fact that it is not located near the historic city walls (and city center). It is located in one of the outlying neighborhoods of Xi'an. The area is fairly busy and bustling, especially during the day (with some street food vendors in a nearby alleyway and a couple of interesting food markets a couple blocks away), but it is not a very "touristy" area at all.

The hotel itself has a very large, almost cavernous, lobby area with a lobby bar, 2 restaurants (one upstairs and one downstairs), and a small shopping arcade and business center off to one side. There is also a pretty garden in the back of the hotel that guests can walk through.

The front desk staff were very friendly and handled our check-in/check-out quickly and efficiently. The rooms themselves were all nice and clean, with terrycloth robes and slippers already arranged for our use. The beds themselves are typical of many Chinese hotel beds (VERY firm mattresses), but otherwise comfortable.

Of the two restaurants, one is a 24-hour Western restaurant and the other is a Chinese restaurant. Our tour included buffet breakfast at the Western restaurant, though we only had breakfast there for 1 morning. The 2nd morning we asked to be switched to the Chinese restaurant. The buffet at the Western restaurant has about a 70/30 mix of Western/Chinese food with a lot of typical breakfast items such as scrambled eggs, french toast, fruit, etc. The Chinese items primarily consist of fried rice, noodles, and rice congee. There is also an omelet bar. The food at the Western restaurant is average at best. This is why we switched to the Chinese restaurant for our 2nd breakfast. The buffet there has significantly more interesting food items including a variety of steamed buns and dumplings (though there is still an omelet bar for the less adventurous). In my opinion, the Chinese breakfast is MUCH better than the Western one. (Who's wants bad scrambled eggs when they can get tasty pork buns? I can get scrambled eggs anywhere in the U.S., but not the buns.)

Note: If your tour package at the hotel includes the Western breakfast and you want to switch to the Chinese one, the main thing to keep in mind is that the Chinese breakfast is CHEAPER than the Western one. As such, the hotel will initially be very unwilling to switch you over because they think you'll ask for the money difference back. We just told them that we didn't care about the money difference, and once they got that assurance from us, they were more than happy to switch us.

  • Liked — Chinese buffet breakfast
  • Disliked — Distance from the city center
  • Stayed June 2007, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tang Cheng Hotel

Address: No.229 South Section of Hanguang Road, Xi'an 710065, China
Location: China > Shaanxi > Xi'an
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#46 Luxury Hotel in Xi'an
#105 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Tang Cheng Hotel 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Tang Cheng Xi An
Tang Cheng Hotel China/Shaanxi

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