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Orient Hotel Xi'an: Traveler Reviews

4.0 of 5
No.393 Zhuque Road, Xi'an 710061, China
Hotel amenities
Orient Hotel Xi'an
Ranked #229 of 1,526 hotels in Xi'an
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188 reviews from our community

    Trip type
Traveler rating
    10
    118
    42
    13
    5
Date Rating
Perth WA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Not as expected.”
1 of 5 stars Reviewed June 9, 2009

My mother and I travelled on a Wendy Wu Tour in April and The Orient Hotel was one of the hotels we stayed in. We didn't have high expectations of the hotels in China, but we were hoping they would be clean. The bathroom had cracked tiles with mould on them and the towel rail was barely hanging on the wall. The walls had wallpaper lifting from them and the carpets were filthy dirty. We met fellow travellers one night at the hotel bar for a drink and it was very clear the bar staff had no formal bar training, especially as one of the staff asked a male traveller to open a bottle of wine. We also had a laugh when they didn't know the difference between red wine and white wine!
The porters managed to break a wheel off my suitcase when they collected it from outside our room and when I questioned them about this no one seemed to speak English (conveniently!). Needless to say, we won't be staying in this tired and worn out hotel again.

  • Stayed April 2009
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Luv2TravelOS about Orient Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicesteshire, England
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
108 helpful votes 108 helpful votes
“Reasonable hotel”
4 of 5 stars Reviewed November 2, 2008

You might end up at this hotel if you book the 3 star Wendy Wu tour. It is quite a nice hotel with clean rooms but let down by a tatty bathrooms - i think the mould on the silicone is the result of incompetent and excessive application of the sealant around the bathroom. The main thing is the bathroom as well as the room is clean. You get great views from the restaurant which may have revolved in the past but had ceased to do the business when we stayed. The carre four supermarket is useful for stocking up on snacks.

All in all an above average hotel.

  • Stayed October 2008
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask freeflight about Orient Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex UK
Top Contributor
204 reviews 204 reviews
111 hotel reviews
Reviews in 121 cities Reviews in 121 cities
187 helpful votes 187 helpful votes
“Agree with AztecAdelaide”
3 of 5 stars Reviewed December 12, 2007

Stayed here as part of a Wendy Wu tour. Would totally agree with AztecAdelaide's review. It is not a bad hotel, but it is some distance from the walled city. Our room was quiet and clean, but the bathroom did suffer with mould in the grout around the tiles. Internet is 5 yuan for 10 mins.

  • Stayed November 2007
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
Ask Angel57 about Orient Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
115 reviews 115 reviews
43 hotel reviews
Reviews in 53 cities Reviews in 53 cities
195 helpful votes 195 helpful votes
“Small but comfortable”
4 of 5 stars Reviewed November 24, 2007

The Orient Hotel in Xian is not too far from the many sights of the city and in itself is a comfortable if yet slightly dated hotel.

The rooms were comfortable although the bed was a little hard for my liking and the carpets were in dire need of a good steam clean it was a pleasant stay. The bathrooms were typical of hotels in China small but clean with a shower in the bath.

It certainly wasn't the worst hotel that I have stayed in and considering the country we were in it was better than expected.

We found the breakfast to be adequate with sufficient western food to appease most appetites and the staff were reasonably friendly and courteous.

If the owners cleaned it up a bit it would have rated higher.

  • Stayed November 2007
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
Ask JetsettingOzpatriot about Orient Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“Good location”
2 of 5 stars Reviewed October 20, 2007

Nice looking hotel foyer.
Rooms very tired and need renovating. Very cold, hotel could not put heating on. Had to use hair dryer in bathroom to keep warm.
Good situation next to Carrefour supermarket.
Great views from breakfast revolving restaurant.
Had good dinner in main restaurant.

  • Liked — Breakfast location
  • Disliked — Temperature of room, and very hard beds
  • Stayed October 2007
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask silversurfer65 about Orient Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Orient Hotel Xi'an

Also Known As:
Orient Hotel Xi An
Orient Xi An
Orient Hotel Xi'An China/Shaanxi
Address: No.393 Zhuque Road, Xi'an 710061, China
Region: China > Shaanxi > Xi'an
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Wheelchair access
Hotel Style:
Ranked #229 of 1,526 hotels in Xi'an
Price Range: $
Hotel Class:4 star (4*)
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