This is probably the worst place I have been in the last ten years.
Rooms are small and unacceptably dirty. And the staff is hasty and sometimes rude.
We booked for BB and the staff answered that in their record they had only the room. They promised to check and provide an answer for the morning after. The answer, negative, came only after my direct question. I strongly suspect they never bothered themselves with any check.
The only sign of attention we received was at the time for leaving: I asked about the manager on duty since I wanted to deliver the customer satisfaction form. A man, in a rude, almost commanding way, said to deliver this to him. I asked if he was the manager and he answered no, nodding to a table on the other side of the lobby. I placed the form (can't remember if on the desk or in a box). Two minutes later when we were already sitting in the taxi a lady - allegedly the manager who had read the form - ran in our direction asking if she could do something for us. We answered it was too late and wished a nice day.
- Also Known As:
- Orient Hotel Xi An
- Orient Xi An
- Orient Hotel Xi'An China/Shaanxi
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