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All 1,533 Xi'an hotels

Orient Hotel Xi'an: Traveler Reviews

4.0 of 5
No.393 Zhuque Road, Xi'an 710061, China
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Orient Hotel Xi'an
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Ranked #260 of 1,533 hotels in Xi'an
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187 reviews from our community

    Trip type
Traveler rating
    9
    118
    42
    13
    5
Date Rating
Bologna, Italy
Top Contributor
100 reviews 100 reviews
20 hotel reviews
Reviews in 41 cities Reviews in 41 cities
56 helpful votes 56 helpful votes
“Find another place”
1 of 5 stars Reviewed March 5, 2012

This is probably the worst place I have been in the last ten years.
Rooms are small and unacceptably dirty. And the staff is hasty and sometimes rude.
We booked for BB and the staff answered that in their record they had only the room. They promised to check and provide an answer for the morning after. The answer, negative, came only after my direct question. I strongly suspect they never bothered themselves with any check.
The only sign of attention we received was at the time for leaving: I asked about the manager on duty since I wanted to deliver the customer satisfaction form. A man, in a rude, almost commanding way, said to deliver this to him. I asked if he was the manager and he answered no, nodding to a table on the other side of the lobby. I placed the form (can't remember if on the desk or in a box). Two minutes later when we were already sitting in the taxi a lady - allegedly the manager who had read the form - ran in our direction asking if she could do something for us. We answered it was too late and wished a nice day.

  • Stayed August 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Luca C about Orient Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bundaberg, Australia
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
“3 Star - Maybe - A Little Tired”
3 of 5 stars Reviewed November 4, 2011

An older style hotel with a great looking facade and lobby area but the rooms were not 3 star. Some paint peeling and very strong smell of smoke, even though we requested a non-smoking room . In fact the smell was so strong it almost brought tears to my eyes. To be fair though, as soon as we complained the room was deodorised but this did not completely remove the smell.

The food in the revolving restaurant (not revolving when we visited) was good and no complaints there. The location seemed to be in a busy retail designer area and it was difficult to find other places to eat near the hotel. We tried the coffee shop across the road which was fine but expensive. We eventually found a restaurant for dinner, which was a good 20 minutes walk to a designer looking shopping centre - food here was great and well priced.

China Odyssey Tours I think you can do better than this hotel.

Room Tip: Ask for a non smoking room and check it out first.
See more room tips
  • Stayed October 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask sandylem about Orient Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wellington
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Retro”
4 of 5 stars Reviewed January 5, 2011

This hotel was old but satisfactory, quiet and comfortable, a bit tired but I have stayed in worse, price was good 300rmb, this included dinner discount vouchers and breakfast, but don’t expect a western style breakfast, you are in China after all, the revolving restaurant was novel and the buffet meal adequate, beer and wine was free with the meal

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Nero007 about Orient Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth WA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Not as expected.”
1 of 5 stars Reviewed June 9, 2009

My mother and I travelled on a Wendy Wu Tour in April and The Orient Hotel was one of the hotels we stayed in. We didn't have high expectations of the hotels in China, but we were hoping they would be clean. The bathroom had cracked tiles with mould on them and the towel rail was barely hanging on the wall. The walls had wallpaper lifting from them and the carpets were filthy dirty. We met fellow travellers one night at the hotel bar for a drink and it was very clear the bar staff had no formal bar training, especially as one of the staff asked a male traveller to open a bottle of wine. We also had a laugh when they didn't know the difference between red wine and white wine!
The porters managed to break a wheel off my suitcase when they collected it from outside our room and when I questioned them about this no one seemed to speak English (conveniently!). Needless to say, we won't be staying in this tired and worn out hotel again.

  • Stayed April 2009
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Luv2TravelOS about Orient Hotel Xi'an
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Leicesteshire, England
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
108 helpful votes 108 helpful votes
“Reasonable hotel”
4 of 5 stars Reviewed November 2, 2008

You might end up at this hotel if you book the 3 star Wendy Wu tour. It is quite a nice hotel with clean rooms but let down by a tatty bathrooms - i think the mould on the silicone is the result of incompetent and excessive application of the sealant around the bathroom. The main thing is the bathroom as well as the room is clean. You get great views from the restaurant which may have revolved in the past but had ceased to do the business when we stayed. The carre four supermarket is useful for stocking up on snacks.

All in all an above average hotel.

  • Stayed October 2008
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask freeflight about Orient Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Orient Hotel Xi'an

Also Known As:
Orient Hotel Xi An
Orient Xi An
Orient Hotel Xi'An China/Shaanxi
Address: No.393 Zhuque Road, Xi'an 710061, China
Region: China > Shaanxi > Xi'an
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Wheelchair access
Hotel Style:
Ranked #260 of 1,533 hotels in Xi'an
Price Range: $
Hotel Class:4 star (4*)
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