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“3 Star - Maybe - A Little Tired” 3 of 5 stars
Review of Orient Hotel Xi'an

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Orient Hotel Xi'an
4.0 of 5 Hotel   |   No.393 Zhuque Road, Xi'an 710061, China   |  
Hotel amenities
Ranked #193 of 2,154 Hotels in Xi'an
Bundaberg, Australia
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
41 helpful votes 41 helpful votes
“3 Star - Maybe - A Little Tired”
3 of 5 stars Reviewed November 4, 2011

An older style hotel with a great looking facade and lobby area but the rooms were not 3 star. Some paint peeling and very strong smell of smoke, even though we requested a non-smoking room . In fact the smell was so strong it almost brought tears to my eyes. To be fair though, as soon as we complained the room was deodorised but this did not completely remove the smell.

The food in the revolving restaurant (not revolving when we visited) was good and no complaints there. The location seemed to be in a busy retail designer area and it was difficult to find other places to eat near the hotel. We tried the coffee shop across the road which was fine but expensive. We eventually found a restaurant for dinner, which was a good 20 minutes walk to a designer looking shopping centre - food here was great and well priced.

China Odyssey Tours I think you can do better than this hotel.

Room Tip: Ask for a non smoking room and check it out first.
See more room tips
  • Stayed October 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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195 reviews from our community

Traveler rating
    9
    123
    45
    14
    4
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2
5
4
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
wellington
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 5, 2011

This hotel was old but satisfactory, quiet and comfortable, a bit tired but I have stayed in worse, price was good 300rmb, this included dinner discount vouchers and breakfast, but don’t expect a western style breakfast, you are in China after all, the revolving restaurant was novel and the buffet meal adequate, beer and wine was free with the meal

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth WA
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed June 9, 2009

My mother and I travelled on a Wendy Wu Tour in April and The Orient Hotel was one of the hotels we stayed in. We didn't have high expectations of the hotels in China, but we were hoping they would be clean. The bathroom had cracked tiles with mould on them and the towel rail was barely hanging on the wall. The walls had wallpaper lifting from them and the carpets were filthy dirty. We met fellow travellers one night at the hotel bar for a drink and it was very clear the bar staff had no formal bar training, especially as one of the staff asked a male traveller to open a bottle of wine. We also had a laugh when they didn't know the difference between red wine and white wine!
The porters managed to break a wheel off my suitcase when they collected it from outside our room and when I questioned them about this no one seemed to speak English (conveniently!). Needless to say, we won't be staying in this tired and worn out hotel again.

  • Stayed April 2009
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicesteshire, England
Top Contributor
71 reviews 71 reviews
37 hotel reviews
Reviews in 43 cities Reviews in 43 cities
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed November 2, 2008

You might end up at this hotel if you book the 3 star Wendy Wu tour. It is quite a nice hotel with clean rooms but let down by a tatty bathrooms - i think the mould on the silicone is the result of incompetent and excessive application of the sealant around the bathroom. The main thing is the bathroom as well as the room is clean. You get great views from the restaurant which may have revolved in the past but had ceased to do the business when we stayed. The carre four supermarket is useful for stocking up on snacks.

All in all an above average hotel.

  • Stayed October 2008
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex UK
Top Contributor
324 reviews 324 reviews
145 hotel reviews
Reviews in 172 cities Reviews in 172 cities
362 helpful votes 362 helpful votes
3 of 5 stars Reviewed December 12, 2007

Stayed here as part of a Wendy Wu tour. Would totally agree with AztecAdelaide's review. It is not a bad hotel, but it is some distance from the walled city. Our room was quiet and clean, but the bathroom did suffer with mould in the grout around the tiles. Internet is 5 yuan for 10 mins.

  • Stayed November 2007
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
161 reviews 161 reviews
54 hotel reviews
Reviews in 67 cities Reviews in 67 cities
253 helpful votes 253 helpful votes
4 of 5 stars Reviewed November 24, 2007

The Orient Hotel in Xian is not too far from the many sights of the city and in itself is a comfortable if yet slightly dated hotel.

The rooms were comfortable although the bed was a little hard for my liking and the carpets were in dire need of a good steam clean it was a pleasant stay. The bathrooms were typical of hotels in China small but clean with a shower in the bath.

It certainly wasn't the worst hotel that I have stayed in and considering the country we were in it was better than expected.

We found the breakfast to be adequate with sufficient western food to appease most appetites and the staff were reasonably friendly and courteous.

If the owners cleaned it up a bit it would have rated higher.

  • Stayed November 2007
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed October 20, 2007

Nice looking hotel foyer.
Rooms very tired and need renovating. Very cold, hotel could not put heating on. Had to use hair dryer in bathroom to keep warm.
Good situation next to Carrefour supermarket.
Great views from breakfast revolving restaurant.
Had good dinner in main restaurant.

  • Liked — Breakfast location
  • Disliked — Temperature of room, and very hard beds
  • Stayed October 2007
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Orient Hotel Xi'an

Address: No.393 Zhuque Road, Xi'an 710061, China
Location: China > Shaanxi > Xi'an
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#48 Luxury Hotel in Xi'an
#143 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Orient Hotel Xi'an 4*
Number of rooms: 293
Reservation Options:
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Also Known As:
Orient Hotel Xi'An China/Shaanxi
Orient Xi An

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