We chose the hotel due to its great discount rates for midweek and off season. It's location is excellent and the airport shuttle drops you off right outside. The rooms themselves were quite nice and provided a lot of amenities although there is only Wifi and not internet in the hotel. There is also a considerable level of traffic noise at all hours give the central location.
On arrival, the hotel required us to put 300 yuen a night deposit down for the room as well as 300 for the room key which is quite excessive (given that we have been quoted a rate of 280 a night) compared with other hotels in china which would only ask for 100 deposit for the key or a percentage of the room rate in case you use the mini bar.
There was also a misunderstanding as to the number of days we were staying, even though we had both emailed the dates to the hotel when confirming our reservation and reconfirmed at check in when we were querying why such a high deposit was required. This meant that we were locked out of our room on our last night and the reception were not willing to let us back in until we had paid a further 300 yuen deposit even though we would be checking out in 12 hours time. We were only let back in after I pointed out that my credit card was locked inside the room. After that, reception phoned our room wanting us to come down and pay the additional deposit.
Aside from the obsessive issue with the deposit, we generally found the staff to be quite rude and unhelpful - if they didn't speak english, they would ignore you when you spoke to them and phone someone else to come and deal with you. Reception also dealt with other Chinese guests when they were in the process of dealing with us, as Chinese speakers appeared to have priority. Another member of reception also looked over my hand covering the credit card machine to read my pin number as I was keying it in which I found quite an invasion of privacy and very rude and unprofessional.
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- Also Known As:
- Melody Hotel Xi An
- Melody Hotel China/Shaanxi