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“Paradise? Nice facilites, but dishonest customer service.” 2 of 5 stars
Review of Paradise Resort

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Paradise Resort
No.388 Southern Yanta South Road, Xi'an 710061, China   |  
Hotel amenities
Ranked #98 of 1,990 hotels in Xi'an
Brookfield, Wisconsin
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Paradise? Nice facilites, but dishonest customer service.”
2 of 5 stars Reviewed January 30, 2009

We moved in the middle of our stay in Xi'an from a hotel that was closer to our friends' home to this hotel because we wanted our daughter and her friend to be able to go swimming over the Spring Festival Holiday. We checked in late in the morning and asked about the breakfast buffet (not included in our reservation - were told 45 yuan per person and half price for our 4 year old) and asked if we were allowed to bring friends to swim. We were told that 2 guests could swim for free. We went to look at the pool and were told that it would be open from 2pm - 2am. We again asked about friends and were again told that 2 guests could come for free. That evening we invited our friends to come to swim. Unfortunately, at that time we were told that 2 HOTEL guests could swim for free - outside guests would be charged a fee of about $8 per person. BUT that didn't matter because the pool was not usable. Apparently they do not heat their indoor pool nor the room that houses it. In January, it is freezing cold. The next morning we went to the breakfast buffet - which was fairly typical for hotels in China. When the waitress brought the bill it was 150 yuan - 50 yuan per person including our 4 year old who ate about 5 bites. After a lengthy argument in Chinese with 2 waitresses and a manager about what the front desk did or did not say and whether it mattered if we had been lied to or not and the manager took our daughter's meal off the bill.

The room was decent (comfy, huge bed, nice towels and bath robes - although the bathroom was quite small), and the atrium where breakfast is served and the grounds are lovely, but the dishonest customer service ruined our stay.

  • Liked — nice bed
  • Disliked — dishonest customer service
  • Stayed January 2009, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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93 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
uk
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed November 15, 2005

We stayed here in April 2005. The hotel is visually very impressive - looks more like a top five-star hotel - and the bedrooms are wonderfully clean, comfortable and large. Overall, it's extremely good value for money, but we had a couple of quibbles.
First, it's very soulless. The staff are attentive but you get the feeling they're terrified of making a mistake rather than eager to help. Second, the restaurant is outrageously expensive by Chinese standards, so what you save on the rooms you lose on the food. The fact that it's in a 'five-star tourism ghetto' on the outskirts of the city makes it a bit difficult to find other eateries nearby, so you have to plan well if you don't want to pay their prices.
It also seems to be a favoured hang-out for the movers and shakers in Xian, lots of banquets and formal evening events with big brass in attendance.
The pool is lovely and the staff there are much more relaxed and friendly than elsewhere in the hotel.
If you plan to do a lot of trips in Xian and don't mind being a 20 minute taxi ride from the centre of the city (taxis are very cheap)then you couldn't do much better than this hotel, the bedrooms are wonderful to come back to after a hard day's sightseeing. It's also a great place if you want a bit of glamour that doesn't cost too much. Personally, however, Xian is such an interesting and lively city that I would pay a bit more for my room next time and stay closer to the centre.

  • Stayed April 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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england
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed April 30, 2005

hi folks.....what an hotel...5 star...best hotel i have stayed in ..in china...rooms are large..bed are massive ..everything was so clean...helpful staff...good inside pool...........breakfast was out of this world,chinese,english,eggs anyway you want them.........totally enjoyed my 4 nights there....nothing was too much for the staff there...all this for only $55..us..per night..........cannot wait to go back

  • Stayed September 2004
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Paradise Resort

Address: No.388 Southern Yanta South Road, Xi'an 710061, China
Location: China > Shaanxi > Xi'an
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
#82 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Paradise Hotel Xi An
Paradise Resort China/Shaanxi

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