We visited Xian as part of a group at the end of April. The hotel Le Garden was in the middle of a building site and like all hotels we visited in China, the public areas were well maintained but the rooms were very poorly maintained, with no evidence of the much vaunted smoking ban in China. The hotel seemed to only have foreign guests with no evidence of any attempt to provide service. Perhaps the most chaotic area was the bar, where the staff did not understand the serving of drinks or how to make coffee, without going through two levels of management. The bureaucratic operation meant that service was often extremely slow, and the drinks served from labelled bottles were patently not the original contents! Interestingly I ordered a Martell brandy and got some sickly sweet syrupy liquid. When I asked to look at the bottle the waiter brought a Martell bottle without an nrc, and which contents were clearly not original.
Overall I found the whole experience very poor and would not return.
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- Also Known As:
- Le Garden Xi An
- Hotel Le Garden
- Le Garden Hotel China/Shaanxi