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“Not so bad as expected” 3 of 5 stars
Review of Xi'an Hotel

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Xi'an Hotel
No.58 Chang'an North Road, Beilin District, Xi'an 710061, China   |  
Hotel amenities
Ranked #189 of 1,852 hotels in Xi'an
Kiev
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
37 helpful votes 37 helpful votes
“Not so bad as expected”
3 of 5 stars Reviewed January 10, 2013

We spent 2 nights there as a part of our China tour. Hotel was booked by our travel agency as a part of it. Having read negative reviews I was ready for the worst. However, after we checked-in (after spending night in a chilly cold train from Beijing) our room seemed to us very nice, warm and cosy. Our room was on 12th floor of Northern tower overlooking Small Wild Goose Pagoda. Yes, really hotel needs to be renovated (especially bathroom facilities). However, everything was clean and worked properly. Beds were hard as almost everywhere in mainland China. In general, room had old classic style (the same you'll have if you are in historic hotels in the States). Unfortunately, there was no safe deposit box in the room. Breakfast (as for me, very delicious, mainly Chinese, nicely served) is in the huge restaurant on the ground floor. Restaurant has glass roof, and that is why it was quite cold there in late December. What I did not liked the most was lobby - huge, in red granite, similar to those at old-fashioned raiway stations, with many stalls selling souvenirs and other things. And there is no Wi-Fi in the hotel. Also, according to hotel info there should be indoor swimming pool. But at the moment it's impossible to use it, because as we were told at the reception they leased it from somebody else before but stopped to do this now. The hotel is conveniently located in downown in about 2km from Bell and Drum Towers (2 metro stops) and about 4 km from Big Wild Goose Pagoda (about 10 RMB by taxi).

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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284 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
shanghai
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed November 2, 2012

The Xi'an Hotel is one of those old "Chinese 4 Star" flagship hotels located in the heart of the city and catering to tour groups. If you have ever taken a tour in China you will be familiar with this standard. Problem is, in 1992 you could accept this standard because that was all that was available and the state-owned CITS travel agency booked you there. You don't have to accept it now. The hotel has a huge lobby that looks like it hasn't been renovated since the 80's and the rooms are dark and make you feel sad. Thank goodness the bed linens were new. I will say that the service was fine although you'd be hard pressed to find an competent English speaker. There is really no reason to stay here now except if you are on a tight budget and really want to be downtown. Xi'an does not have a ton of choices in the middle price range, but still, you can do better.

Room Tip: stay somewhere else
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Calgary, Canada
Top Contributor
69 reviews 69 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed September 25, 2012

Because this hotel is highly thought of by the Chinese because of its past history it has a lot of positive reviews from the Chinese.

If you look closely you will see all the other reviews from other countries say it is terrible. The rating is still high because of so many old ones from people in China.

I guess it will take a lot of people staying and actually posting before the good rating comes down! Too bad others must suffer until then!

IT IS NOT A GOOD HOTEL AT ALL!

It is a government owned hotel.

The restaurant that served our tour group had terrible food and they charged $6.00 US dollars for a 1 liter bottle of Sprite....we were only allowed 1 really small glass with our meal.

The lobby was very nice.

The rooms were not nice. Old, dated, carpet really stained, bathroom moldy, bed as hard a brick ( I know beds are normally hard in China but ours in Holiday Inn Downtown Beijing was good!), very hot...air conditioning didn't work in anybody's room, (had to open windows to sleep...noise from traffic VERY LOUD...had to put earphones on and turn sound machine on my iPhone to sleep...luckily it was fall and so no mosquitoes!)

I would not in anyway recommend this hotel to anyone.

Like others have said.....pay a bit more and stay somewhere else.

There are several that have a name that is similar. Check it out by the address.

  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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New York City, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 22, 2012

I stayed at this hotel as part of a tour group and a few of us had problems with our rooms ranging from mosquito infestation to mildew to an overwhelming smell of smoke. My roommate and I had a bathroom that was filled with mildew (we wore the hotel slippers into the shower) and bedding with stains on it. When we asked for a different room, we were put in one that was even worse. Finally, we got our tour guide involved and he got us upgraded to a suite which was clean. The other hotels on the tour were modest but there were no problems with basic cleanliness like the problems we experienced at this hotel. I would not recommend it to anyone.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
Top Contributor
95 reviews 95 reviews
37 hotel reviews
Reviews in 67 cities Reviews in 67 cities
161 helpful votes 161 helpful votes
3 of 5 stars Reviewed June 30, 2012

This hotel qualified for by basic benchmarks, but only barely. It was fairly clean (although some in our group reported mold on walls), it was in a safe neighborhood, and by Chinese hotel standards, the bed was comfortable. If I were to go back to Xi'an, I would spend the extra money and stay somewhere else. One (or more) of the other posters nailed it succinctly - it is in dire need of renovation. Additionally, a lot of the amenities need to be improved. We were warned by hotel staff to avoid using "the middle elevator" as it frequently gets stuck and the Internet access was sporadic. Bottom line, the stay wasn't horrible, but my measuring stick is "would I return?" and I have to say that unless the Xi'an Hotel does a renovation, the answer is no.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 21, 2012 via mobile

We stayed here for a weekend, it was bearable but average. Beds very hard, bathrooms quite small and not very clean. Room faced onto main street and window locks broken so they could not be closed, very noisy at night. Fortunately we live in china so can speak a bit of Chinese but the adage foreigner would struggle here.
Chinese love his hotel as it has rich history, allegedly many previous Chinese Presidents have stayed there....I doubt they would any more.
For the price and for the weekend, not bad.....but if you want luxury and comfort, look elsewhere. We paid 1500RMB for 2 nights, 2 adults 2 kids which was less than half most of the western hotels (holiday inn, Hilton etc etc)

Stayed May 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed April 11, 2012

We arrived there on Mon 4/9 and the lobby was beautiful! Then we went up to our hotel room and there was a hotel room that hadn't been touched since the 70's. Cracked tiles in bathroom, stained, faded carpet, ROCK HARD mattress,the non existent toilet paper holder and frayed, split wiring to lamps. However, it was late and we're troopers so we put on our games faces and went to sleep. The next day we went down to breakfast and they told us our travel agent had signed us up for the Chinese breakfast. We looked at it and honestly there was nothing that we wanted to eat so we went back to the front desk and asked to change to the Western breakfast buffet. The trainee said yes, however, to be sure we asked the other girl, she looked at our paperwork and said yes also and the manager came over and also said we could. We offered to pay and they said no to just go ahead and go.

We went to the breakfast buffet and told the woman at the door that management said we could eat here instead of at the Chinese breakfast and she let us through. We went through and while they had food it was ALL cold, there were no warmers under the buffet servers. While we were in the buffet line someone came up and said we needed to go eat at the Chinese breakfast and we explained again that we didn't want to eat that but wanted to eat the Western breakfast and that the front desk staff and management had approved it. We sat down to eat and someone came up and told us that the Chinese breakfast cost so much yuan and the Western breakfast cost blank yuan, which was more. At this point, my husband said to forget it and keep the food and we left. We went up to the front desk and he tried to talk to the manager about the food and the room but there was no one available that spoke English. We had them call our tour guide who came over and we checked out of the hotel. The hotel is allegedly a 4 star hotel as the tour guide's boss told my husband is noted above their front door. But as my husband humorously told them- he can take 4 stars and stick it above our toilet and that doesn't make it 4 stars!!!

Seriously though, this hotel sucked, definitely the worst I have ever stayed at and I had misgivings when I looked the night before we were to arrive and saw the reviews but decided to keep an open mind. We walked in and saw the lobby and I thought WOW- they're wrong this is a beautiful hotel! But it truly is all in the hotel and not in the rooms. The staff was rude and not helpful at all to us and I'm not one to complain a lot but DO NOT STAY HERE! We have stayed at Chinese hotels but this bed was worse than sleeping on the floor and if it hadn't been so filthy we would have slept there honestly.

Room Tip: Don't stay here
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  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Xi'an Hotel

Also Known As:
Xian Hotel Xi An
Xian Hotel
Xi'An Hotel China/Shaanxi
Address: No.58 Chang'an North Road, Beilin District, Xi'an 710061, China
Location: China > Shaanxi > Xi'an
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#149 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
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