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“Not clean!” 2 of 5 stars
Review of Xi'an Hotel

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Xi'an Hotel
No.58 Chang'an North Road, Beilin District, Xi'an 710061, China   |  
Hotel amenities
Ranked #162 of 2,024 hotels in Xi'an
New York City, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Not clean!”
2 of 5 stars Reviewed July 22, 2012

I stayed at this hotel as part of a tour group and a few of us had problems with our rooms ranging from mosquito infestation to mildew to an overwhelming smell of smoke. My roommate and I had a bathroom that was filled with mildew (we wore the hotel slippers into the shower) and bedding with stains on it. When we asked for a different room, we were put in one that was even worse. Finally, we got our tour guide involved and he got us upgraded to a suite which was clean. The other hotels on the tour were modest but there were no problems with basic cleanliness like the problems we experienced at this hotel. I would not recommend it to anyone.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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289 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Wilmington, Delaware
Top Contributor
104 reviews 104 reviews
38 hotel reviews
Reviews in 72 cities Reviews in 72 cities
175 helpful votes 175 helpful votes
3 of 5 stars Reviewed June 30, 2012

This hotel qualified for by basic benchmarks, but only barely. It was fairly clean (although some in our group reported mold on walls), it was in a safe neighborhood, and by Chinese hotel standards, the bed was comfortable. If I were to go back to Xi'an, I would spend the extra money and stay somewhere else. One (or more) of the other posters nailed it succinctly - it is in dire need of renovation. Additionally, a lot of the amenities need to be improved. We were warned by hotel staff to avoid using "the middle elevator" as it frequently gets stuck and the Internet access was sporadic. Bottom line, the stay wasn't horrible, but my measuring stick is "would I return?" and I have to say that unless the Xi'an Hotel does a renovation, the answer is no.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 21, 2012 via mobile

We stayed here for a weekend, it was bearable but average. Beds very hard, bathrooms quite small and not very clean. Room faced onto main street and window locks broken so they could not be closed, very noisy at night. Fortunately we live in china so can speak a bit of Chinese but the adage foreigner would struggle here.
Chinese love his hotel as it has rich history, allegedly many previous Chinese Presidents have stayed there....I doubt they would any more.
For the price and for the weekend, not bad.....but if you want luxury and comfort, look elsewhere. We paid 1500RMB for 2 nights, 2 adults 2 kids which was less than half most of the western hotels (holiday inn, Hilton etc etc)

Stayed May 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed April 11, 2012

We arrived there on Mon 4/9 and the lobby was beautiful! Then we went up to our hotel room and there was a hotel room that hadn't been touched since the 70's. Cracked tiles in bathroom, stained, faded carpet, ROCK HARD mattress,the non existent toilet paper holder and frayed, split wiring to lamps. However, it was late and we're troopers so we put on our games faces and went to sleep. The next day we went down to breakfast and they told us our travel agent had signed us up for the Chinese breakfast. We looked at it and honestly there was nothing that we wanted to eat so we went back to the front desk and asked to change to the Western breakfast buffet. The trainee said yes, however, to be sure we asked the other girl, she looked at our paperwork and said yes also and the manager came over and also said we could. We offered to pay and they said no to just go ahead and go.

We went to the breakfast buffet and told the woman at the door that management said we could eat here instead of at the Chinese breakfast and she let us through. We went through and while they had food it was ALL cold, there were no warmers under the buffet servers. While we were in the buffet line someone came up and said we needed to go eat at the Chinese breakfast and we explained again that we didn't want to eat that but wanted to eat the Western breakfast and that the front desk staff and management had approved it. We sat down to eat and someone came up and told us that the Chinese breakfast cost so much yuan and the Western breakfast cost blank yuan, which was more. At this point, my husband said to forget it and keep the food and we left. We went up to the front desk and he tried to talk to the manager about the food and the room but there was no one available that spoke English. We had them call our tour guide who came over and we checked out of the hotel. The hotel is allegedly a 4 star hotel as the tour guide's boss told my husband is noted above their front door. But as my husband humorously told them- he can take 4 stars and stick it above our toilet and that doesn't make it 4 stars!!!

Seriously though, this hotel sucked, definitely the worst I have ever stayed at and I had misgivings when I looked the night before we were to arrive and saw the reviews but decided to keep an open mind. We walked in and saw the lobby and I thought WOW- they're wrong this is a beautiful hotel! But it truly is all in the hotel and not in the rooms. The staff was rude and not helpful at all to us and I'm not one to complain a lot but DO NOT STAY HERE! We have stayed at Chinese hotels but this bed was worse than sleeping on the floor and if it hadn't been so filthy we would have slept there honestly.

Room Tip: Don't stay here
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  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 30, 2011 via mobile

No hot water, stains on floor and in shower, the employees don't speak English, they won't change your money, it smells like smoke, the breakfast sucks, beds are like solid rocks, the light in the rooms is very dim, few wall outlets, etc.

  • Stayed December 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed November 7, 2011

The hotel we were meant to stay in didn't have the booking and so we we stayed here. The hotel was filthy and the beds were unbearably uncomfortable. We were travelling in a group and were told there were no other rooms. On the second night water came pouring through the ceiling of the bathroom and they had no choice to find us another room. This one was much larger and a bit cleaner. Fortunately we were only in Xian for 2 nights.

Room Tip: As far as we heard there were no good rooms to choose from
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  • Stayed October 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 6, 2011

only lobby is updated. A group of 30 stayed for one night. At check out time they wanted one of us to pay for missing hand towel about $3.

  • Stayed September 2011, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Xi'an Hotel

Address: No.58 Chang'an North Road, Beilin District, Xi'an 710061, China
Location: China > Shaanxi > Xi'an
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#128 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Xian Hotel Xi An
Xi'An Hotel China/Shaanxi

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