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“Service and ambience” 3 of 5 stars
Review of Grand Metropark Hotel Xi'an

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Grand Metropark Hotel Xi'an
4.0 of 5 Hotel   |   No.158 Dongda Street, Beilin District, Xi'an 710001, China   |  
Hotel amenities
Ranked #46 of 1,849 hotels in Xi'an
Denver, Colorado, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Service and ambience”
3 of 5 stars Reviewed December 12, 2013

I stayed at the Grand metro and had stayed there 3 times when I visit Xian. It used to be the Grand Hyatt and it was sold a ew years. The first I went under Grand Metro the hotel was still very nice and had kept up with the hyatt concept. Unfortunately on this last trip in September I was dissapoint as the hotel is outdated and the atmosphere looks old. Service at the restaurant was not there. Have to get some one for a cupof tea and it took almost 30mins before they bring it and after requesting like 4times. They do not smile and they do not even take the dirty dishes from teh table unless we request. I am a little disappointed to see a nice hotel drop down in category. Rooms also need updateing. Last I heard that the hotel is going throguh some renovation a month ago. Location is good and will recommend if they have updated the hotel.

Room Tip: roomsize are fine but need upgrading.
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Houston, Texas
Top Contributor
63 reviews 63 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 27, 2013

This hotel is centrally located but a bit outdated. Wifi only located in the lobby with sporadic connection. No air conditioning so we attempted to open the windows. It turns out that you have to call house keeping for them to come and open the window for you.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 15, 2013

The hotel used to be the Hyatt and was where Bill Clinton stayed when he visited Xian (They are very proud of that visit). It is a little dated but centrally located, not too far from the City Wall. It had an excellent breakfast, service was fine. It was suggested by our travel agent and was a good place to stay. If there was a downside, it was a little hard to get to as they are constructing a new Metro subway in Xian and the streets are torn up in the vicinity. Al;l else was good.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Oz
Top Contributor
55 reviews 55 reviews
28 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 2, 2013

This hotel was 'evidently', according to a plaque in the lobby...a 5* hotel. But...no longer. The lobby level as lovely, as was the Oasis atrium area and the breakfast area. But...much of the carpeting where I walked was permanently stained...including our room's. And..the 2 sofas in our room were worn and the upholstery had a couple of holes. The room itself was a lovely, large size with a comfortable bed. The bathroom was fine...except that the shower door was broken and would not close properly. Breakfast was very good. And the location of the hotel was quite good...tho' with Masses of Construction now going on in this section of Xi'an...one might look elsewhere, as traffic was perhaps worse due to the construction. And 'the pool' was really a LARGE hot tub...rather than a 'real swimming pool'...which I thought was a Negative. All in all...I would compare prices of other hotels...and look for one that is not quite as shabby.

Room Tip: We did ask for a room with a sofa...and were changed from a small dark room looking at a building to...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Beijing
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed September 6, 2013

Location is good - close walk to City Wall and maybe 15-20 minute walk to Drum/Bell Tower. There is a very good night market nearby with great local outdoor eating. Rooms a re very appointed with a nice Chinese design touch. Breakfast was VERY good and the wifi service is excellent. Very friendly staff and good lounge/reception areas.

I have stayed in other hotels in Xian and would stay here ahead of tem.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chippenham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 1, 2013

Beautiful Oasis area but this is the only place with Wi-Fi. Rooms were OK but the bed was hard and the walls plain. All areas seemed clean and the facilities were quite good with a helpful tourist guide on site. Room service stopped at 11pm which isn't late enough especially if travelling. Not far from the City walls and the Muslim quarter the bell tower etc. Staff generally helpful but some struggled to understand English language and custome.

Room Tip: Cheaper to book on line than directly. Rooms have no Wi-Fi but a laptop with an Ethernet connection...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Washington DC, District of Columbia
Top Contributor
58 reviews 58 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 4, 2013

This hotel is in a good location of Xi'an, accessible to several restaurants and other places of interest. We felt the room was in good shape. The beds were more comfortable than other hotels in China. The elevators were nice, the lobby was attractive and the service was solid. The bathroom was decent too.

It had a western feel, which is always nice once you get to the Chinese interior.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Grand Metropark Hotel Xi'an

Also Known As:
Hyatt Regency Xi An
Hyatt Xi An
Hyatt Xi'an
Xi'an Hyatt
Grand Metropark Hotel Xi'An China/Shaanxi
Address: No.158 Dongda Street, Beilin District, Xi'an 710001, China
Location: China > Shaanxi > Xi'an
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Luxury Hotel in Xi'an
#52 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Metropark Hotel Xi'an 4*
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