Stayed here for three nights at the end of April with my father. This is a 3 star hotel (at best) for most Westerners. Typical China "4 star" hotel, in my experience. Very nice entrance and lobby, but the rooms are shabby and unclean. Couch and curtains hadn't been actually clean in a long time. Stains everywhere. The sheets seemed fine though and the bathroom was ok, but definitely feeling its years of service. We ate at the hotel Shaanxi style restaurant on the first floor on the first night. The food was just average and quite expensive. Only two other dinners in the whole establishment. The breakfast buffet was quite poor. We showed up near the end of breakfast the first day and everything was cold. Apparently they never refresh the buffet so that if you arrive late everything has been sitting out since 7am. The second day we were the first people to arrive and although everything was warm the flavors and quality were just very low. We didn't even bother with breakfast at the hotel the third morning.
The other thing that bothered me about the hotel was that it did not have a mini bar in the room nor any other place to buy water, soda or snacks inside the hotel. This became an issue when I went outside looking for somewhere to buy provisions. There is absolutely no grocery or convenience store within 500 meters of the hotel. This leads me to the final problem with this property, its location, while looking good on paper, is actually quite inconvenient. There are few eateries nearby and what is nearby is of a very low quality. Transportation is also a problem as it takes forever to find a taxi in this location and the buses in Xi'an are inconvenient and dangerous (flying into the stops at maximum speed and then barely stopping for passengers before gunning the engine). With no subway nearby, you are basically left walking looking for a taxi or grappling with the poorly documented bus services. Xi'an is the only place I've ever traveled where I think I would have enjoyed it much more with a travel guide simply because of the inconvenience of getting around. I would have had much less problems (I think) if we had stayed somewhere closer to the drum and bell tower (more taxis, more amenities) or simply splurged for a more expensive hotel (more taxis, better restaurants).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.