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“Average across the board, not a great location either” 2 of 5 stars
Review of Grand Metropark Hotel Xi'an

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Grand Metropark Hotel Xi'an
4.5 of 5 Hotel   |   No.158 Dongda Street, Beilin District, Xi'an 710001, China   |  
Hotel amenities
Ranked #49 of 2,170 Hotels in Xi'an
New York City, New York
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Average across the board, not a great location either”
2 of 5 stars Reviewed June 20, 2013

Stayed here for three nights at the end of April with my father. This is a 3 star hotel (at best) for most Westerners. Typical China "4 star" hotel, in my experience. Very nice entrance and lobby, but the rooms are shabby and unclean. Couch and curtains hadn't been actually clean in a long time. Stains everywhere. The sheets seemed fine though and the bathroom was ok, but definitely feeling its years of service. We ate at the hotel Shaanxi style restaurant on the first floor on the first night. The food was just average and quite expensive. Only two other dinners in the whole establishment. The breakfast buffet was quite poor. We showed up near the end of breakfast the first day and everything was cold. Apparently they never refresh the buffet so that if you arrive late everything has been sitting out since 7am. The second day we were the first people to arrive and although everything was warm the flavors and quality were just very low. We didn't even bother with breakfast at the hotel the third morning.

The other thing that bothered me about the hotel was that it did not have a mini bar in the room nor any other place to buy water, soda or snacks inside the hotel. This became an issue when I went outside looking for somewhere to buy provisions. There is absolutely no grocery or convenience store within 500 meters of the hotel. This leads me to the final problem with this property, its location, while looking good on paper, is actually quite inconvenient. There are few eateries nearby and what is nearby is of a very low quality. Transportation is also a problem as it takes forever to find a taxi in this location and the buses in Xi'an are inconvenient and dangerous (flying into the stops at maximum speed and then barely stopping for passengers before gunning the engine). With no subway nearby, you are basically left walking looking for a taxi or grappling with the poorly documented bus services. Xi'an is the only place I've ever traveled where I think I would have enjoyed it much more with a travel guide simply because of the inconvenience of getting around. I would have had much less problems (I think) if we had stayed somewhere closer to the drum and bell tower (more taxis, more amenities) or simply splurged for a more expensive hotel (more taxis, better restaurants).

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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565 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Sydney, Australia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 13, 2013

This was a very comfortable stay for a few nights. Very clean and the traffic noise outside was hardly heard. it is located very nicely to shopping centres and malls, but they can be a little pricey. Keep your wits about you crossing roads as lights and pedestrian crossings are generally ignored - beware the electric (silent) bikes they will run you down in a moment. Advice is, corss road with locals.

Room Tip: Ask for a room that faces mostly to the main street
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
114 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed June 12, 2013

I consider several factors in choosing a hotel, then rating it afterwards. I also try and get hotels that have character or a feel for where we are, or the type of trip I am on. In other words, when in Prague, I don't want the Hilton. 

Reviews by others are very important, and we do our homework. Also considered are location, price, breakfast, communication.

Comfort, lighting, bathroom space, water pressure...all things that make a stay or can ruin it.

That said, we were on our first ever tour and our first time in China. We stayed where the group stayed and I didn't do the usual research, although I DId read the reviews.

We loved the location. That was really key for this trip. it was so nice to be able to get out and walk around the city and explore. I recommend going outside the wall and walking around. It was a nice cultural experience. We did not go on top.

The bathroom had a small counter but we managed. Lighting and water pressure were good. the bed was harder than we are used to but we managed just fine. Love the silk comforters we got in the hotels, so even bought one for home. I liked the window treatments. Very different, but worked great for us. Older tv with limited chanels, but adequate when we were there to explore not the tv. The tiny pool was not heated, jacuzzi not full. My brother in law went to use it and the really nice staff tried filling it with a hose for him. Kind of funny, but he appreciated their efforts.
We enjoyed the breakfasts served in each hotel. I stuck mainly with the local fare and it was all good, but after 2.5 weeks I can't recall one from the other.

We had ipad wifi trouble everywhere we went in China, including airports, so by now we had adapted.

Take the time to explore.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Level Contributor
11 reviews
4 hotel reviews
4 of 5 stars Reviewed June 12, 2013

This hotel was clean and in a good location. The hotel was also very quiet which was nice.
We booked through an agent and got it at a cheaper price than is advertised. They also put a router in our room for wifi at our request which was great. They also have wifi in common areas.
The hotel is only 2 blocks from the centre bell tower and it was easy to jump on a bus outside for 1 or 2rmb each and get off two stops later.
No real complaints. It has a bar fridge to keep water cool and a safe as well which helpful. It also had 6 or so english channels on the TV.

Room Tip: Book before you go and request wifi in the room. The walk in price is a lot more expensive!
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 29, 2013

We stayed at this former Hyatt Hotel May 21/22 2013, and while I have no complaints I do have a couple of observations.

The stay was part of a package tour (China Best Tours, out of Sydney), and it was listed as 4.5 stars. I'd only go 3.5 to 4, because of a couple of minor problems.

Free wifi was supposed be available in the lobby - and it was, sort of.

In the piano bar, the wifi was quite good - but in the lobby area itself, and in the second guest seating area it was inadequate or non-existent.

That meant we had to sit in the piano bar, near the wifi router - and gently shoo away the staff who assumed we wanted to buy drinks or coffee.

That brings me to a second quibble ... A group of about six of us DID buy some coffees and cocktails and beers while sitting there. The coffees were apparently undrinkable (not unusual for China), the Margaritas were acceptable, and the beers were Tsingtao, so how could that go wrong? :-)

But the complete lack of English meant that three of the six orders were either mixed up, or had to be changed because "no more".

And finally, while discussing the lobby, the toilets next to the piano bar had no paper (not unusual for a Chinese toilet) .. but they also needed cleaning, and two of the stalls in the mens room had broken locks.

On the other hand, the location was excellent, the rooms spacious enough (and with a cute 'rice-paper' screen to diffuse the lights from outside) and the breakfast was perfectly acceptable (if not exceptional).

I note that others has commented on the very hard beds .. again, this is not unusual in Asia, so we just accepted that.

So - overall - the Grand Metropark is a perfectly adequate hotel, but really only 3.5 to 4 stars, not five.

Having said that, we were on a package tour which had kept us on the go non-stop for days, so all we really needed was a bed and a shower - and it had both of them :-)

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 29, 2013 via mobile

Nice modern hotel with clean comfortable rooms and a great staff. No free wifi and rooms could use a little updating but an over all a good hotel with a decent location. The exterior and lobby are nice and the food was great! The continental breakfast was top notch no need to eat anywhere else for breakfast they have both chinese and western food and amenities. Overall a great experience comparible to a hampton inn in the states but with better food and lobby.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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gold coast
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed May 28, 2013

We stayed 2 nights May 13/14 2013 on a China Best tour; the location is good but a disappointment was the bed, which was like sleeping on a rock!! Some others on the same tour had the same experience but not all so not sure what that was about. The Hotel was as others have commented a bit tired and dated but rooms were a good size and the hotel was otherwise clean and comfortable. Breakfast was included but was not up to the standard of the hotels we stayed in with CBT in Beijing and Shanghai. Prob suggest that CBT use an alternative hotel next time.

Room Tip: Ask for a softer bed!!
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Metropark Hotel Xi'an

Address: No.158 Dongda Street, Beilin District, Xi'an 710001, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in Xi'an
#36 Luxury Hotel in Xi'an
#56 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Metropark Hotel Xi'an 4.5*
Number of rooms: 315
Official Description (provided by the hotel):
Grand Metropark Hotel Xian Located within the historical city walls, in the heart of the shopping and entertainment area, close to the business and government districts. It only takes 10 minutes to the Xi'an Railway Station and about 1 hour to the eighth wonder of the world--Terra Cotta Warriors by car while it is 43 kilometers from the Xi'an Xianyang International Airport. It is also conveniently located close to the Shaanxi Provincial Museum, the Bell Tower and the Big Wild Goose Pagoda.Grand Metropark Hotel Xi'an has 315 guest rooms, several restaurants as well as various conference and recreational facilities offering free WIFI and parking.In a new day, you may jog along the ancient city or enjoy the combination of its fashion and history. At the end of the day, you may take a rest in Oasis Lounge charming of the nature via listening attentively to water flowing and birds twittering, watching aromatic herbs and fishes playing. At this cozy moment the whole day shall be pleasing and colorful. ... more   less 
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Also Known As:
Hyatt Regency Xi An
Hyatt Xi An
Grand Metropark Hotel Xi'An China/Shaanxi

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