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“Not bad, but a few niggles ...” 4 of 5 stars
Review of Grand Metropark Hotel Xi'an

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Grand Metropark Hotel Xi'an
4.0 of 5 Hotel   |   No.158 Dongda Street, Beilin District, Xi'an 710001, China   |  
Hotel website
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Hotel amenities
Special Price
20% off room rate
Ranked #42 of 2,154 Hotels in Xi'an
Brisbane
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Not bad, but a few niggles ...”
4 of 5 stars Reviewed May 29, 2013

We stayed at this former Hyatt Hotel May 21/22 2013, and while I have no complaints I do have a couple of observations.

The stay was part of a package tour (China Best Tours, out of Sydney), and it was listed as 4.5 stars. I'd only go 3.5 to 4, because of a couple of minor problems.

Free wifi was supposed be available in the lobby - and it was, sort of.

In the piano bar, the wifi was quite good - but in the lobby area itself, and in the second guest seating area it was inadequate or non-existent.

That meant we had to sit in the piano bar, near the wifi router - and gently shoo away the staff who assumed we wanted to buy drinks or coffee.

That brings me to a second quibble ... A group of about six of us DID buy some coffees and cocktails and beers while sitting there. The coffees were apparently undrinkable (not unusual for China), the Margaritas were acceptable, and the beers were Tsingtao, so how could that go wrong? :-)

But the complete lack of English meant that three of the six orders were either mixed up, or had to be changed because "no more".

And finally, while discussing the lobby, the toilets next to the piano bar had no paper (not unusual for a Chinese toilet) .. but they also needed cleaning, and two of the stalls in the mens room had broken locks.

On the other hand, the location was excellent, the rooms spacious enough (and with a cute 'rice-paper' screen to diffuse the lights from outside) and the breakfast was perfectly acceptable (if not exceptional).

I note that others has commented on the very hard beds .. again, this is not unusual in Asia, so we just accepted that.

So - overall - the Grand Metropark is a perfectly adequate hotel, but really only 3.5 to 4 stars, not five.

Having said that, we were on a package tour which had kept us on the go non-stop for days, so all we really needed was a bed and a shower - and it had both of them :-)

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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548 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 29, 2013

Nice modern hotel with clean comfortable rooms and a great staff. No free wifi and rooms could use a little updating but an over all a good hotel with a decent location. The exterior and lobby are nice and the food was great! The continental breakfast was top notch no need to eat anywhere else for breakfast they have both chinese and western food and amenities. Overall a great experience comparible to a hampton inn in the states but with better food and lobby.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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gold coast
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed May 28, 2013

We stayed 2 nights May 13/14 2013 on a China Best tour; the location is good but a disappointment was the bed, which was like sleeping on a rock!! Some others on the same tour had the same experience but not all so not sure what that was about. The Hotel was as others have commented a bit tired and dated but rooms were a good size and the hotel was otherwise clean and comfortable. Breakfast was included but was not up to the standard of the hotels we stayed in with CBT in Beijing and Shanghai. Prob suggest that CBT use an alternative hotel next time.

Room Tip: Ask for a softer bed!!
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 20, 2013

It is said that this hotel is the former Hyatt Regency, maybe this is the reason for the dated look. But the location is quite good, just minutes of drive to the Bell Tower and the street for local food and snacks, and there are KTVs and shopping malls also within walk. The hotel room and dining are all average level, no big surprise but still good.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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los angeles
Top Contributor
55 reviews 55 reviews
44 hotel reviews
Reviews in 39 cities Reviews in 39 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 17, 2013

stayed here with china spree tour...good location on major street with restauants and shops...hotel used to be a hyatt but the quality has really gone downhill with dated lobby and rooms..we found stains on the carpet...wifi inadequate...breakfast average...could have potential but major renovation needed

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 2, 2013

The hotel is rather dated and run down. The feeling is like it has been stuck in time. Despite the state of the hotel, the room is spacious, clean and comfortable. The service is efficient. The food selection at the all day dining restaurant is rather limited and the quality is average. The strength of this hotel is definitely the location. It is about a 15 minutes walk to the Xian downtown landmarks - Drum tower and Bell tower. The walk is pleasant with lots of shops around.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, NY
Top Contributor
53 reviews 53 reviews
33 hotel reviews
Reviews in 35 cities Reviews in 35 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed January 4, 2013

I returned from a 2 night stay in Xi'an to visit the terra cotta warriors and the tour group booked this hotel. I would rate it a 3 star if it was in NYC, but I guess for Xi'an, this was a good choice. It definitely needs an updating inside the rooms. The lobby was a typical Hyatt atrium and it was clean and well staffed. My room seemed ancient compared to other hotel rooms I have encountered in Asia. There was an old fashioned TV and run down rugs and bedding. The bathroom also needs updating to go along with the rest of the room.The room was clean and the linens were clean but I did find a few long black hairs left in the bathtub. I understand that the location was convenient to the sights in the neighborhood but I didnt have time to explore the city.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Metropark Hotel Xi'an

Address: No.158 Dongda Street, Beilin District, Xi'an 710001, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#13 Spa Hotel in Xi'an
#27 Luxury Hotel in Xi'an
#49 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Metropark Hotel Xi'an 4*
Number of rooms: 315
Official Description (provided by the hotel):
Grand Metropark Hotel Xian Located within the historical city walls, in the heart of the shopping and entertainment area, close to the business and government districts. It only takes 10 minutes to the Xi'an Railway Station and about 1 hour to the eighth wonder of the world--Terra Cotta Warriors by car while it is 43 kilometers from the Xi'an Xianyang International Airport. It is also conveniently located close to the Shaanxi Provincial Museum, the Bell Tower and the Big Wild Goose Pagoda.Grand Metropark Hotel Xi'an has 315 guest rooms, several restaurants as well as various conference and recreational facilities offering free WIFI and parking.In a new day, you may jog along the ancient city or enjoy the combination of its fashion and history. At the end of the day, you may take a rest in Oasis Lounge charming of the nature via listening attentively to water flowing and birds twittering, watching aromatic herbs and fishes playing. At this cozy moment the whole day shall be pleasing and colorful. ... more   less 
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Also Known As:
Hyatt Regency Xi An
Hyatt Xi An
Grand Metropark Hotel Xi'An China/Shaanxi

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