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“Horrible experience--Avoid” 1 of 5 stars
Review of Shangri-La Golden Flower Hotel

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Shangri-La Golden Flower Hotel
4.0 of 5 Hotel   |   No.8 Changle West Road, Xincheng District, Xi'an 710032, China   |  
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Ranked #21 of 1,989 hotels in Xi'an
Colorado Springs, Colorado
Top Contributor
77 reviews 77 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
120 helpful votes 120 helpful votes
“Horrible experience--Avoid”
1 of 5 stars Reviewed October 6, 2013

Shangri-La should remove this hotel from its ranks & shame on Avalon waterways tours for using this hotel as part of its "luxury" tour in China. It is simply terrible in every way with run down not cleanly rooms in serious need of remodel & bathrooms are simply disgusting.

  • Stayed October 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy W, Director of Sales at Shangri-La Golden Flower Hotel, responded to this review, October 11, 2013
Dear sj2000_10,

Thanks for your comments, please accept our apologize for the inconvenience cause during your stay.

Your feedback on our room condition has been noted and will be investigated by our Executive Housekeeper to address the issues immediately.

Please let me know when you are travelling to Xian so I may personally ensure that you are well taken care of and of course to show you our hospitality in the respective service areas in the hotel.


Regards,
Nancy
Director of S&M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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545 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Peregian Beach, Australia
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 4, 2013

My favourite hotels over Asia are the Shangri-La, I have never been disappointed.
The Golden Flower Xian was not exception. A very warm welcome at reception desk and money exchange was never a problem. After a long day an early dinner in the hotel restaurant was welcome before retiring for an early night.
Breakfast buffet was very busy and hectic but there were plenty of choices.
On the second night we decided to dine in again this time had a light meal of pizza & salad in the Bar lounge and the highlight was the lovely staff who spoke excellent English and suggested a very good white wine at a reasonable price. I Love the Shangri-La.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 27, 2013

Fabulous staff that are attentive and helpful at all times - huge selection at breakfast. Rooms are huge with everything you may require. The wifi is fast and the pool and Jacuzzi are lovely. As you are a little out of the city, it is quitter than most of the other hotels as a base

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 23, 2013

They offered us an upgraded and gave us a beautiful suite. The room was very clean and we received a very good service. Fitness room and swimming pool on the upper floors. Free wifi only in the common areas. The only problem is that is not located inside the "wall" so you need to take a taxi to go everywhere (but in China taxi are very cheap).

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 22, 2013

Booked this hotel by mistake thinking it was the actual Shangri-La.

Unfortunately couldn't have been further from the truth.

This is a pretty generic tour group hotel with not a whole lot to recommend it other than that you can effectively stay there for free if you package a room with flights.

I was going to upgrade this review to four stars since the staff are exceptionally helpful, but unfortunately the wifi was terrible so it gets bumped back down to three.

Hotel location is pretty poor, a few km from the East Gate. However if you do end up staying here I strongly recommend you use the 43 bus which goes from outside the hotel to outside the Bell Tower, rather than wasting your time trying to hail one of the notoriously unreliable taxis (they are usually busy, and if they are empty none of them seem to want to take you here).

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 1, 2013

Stayed here a while ago. Room is a bit old and amenities are bit outdated. You can still find one of those tube TV thing here - kind of interesting to see those actually.

Having said that, the rooms are very clean and the amenities are well kept in excellent conditions. The services here are top notch and definitely made me feel welcomed here. Everything is well though of and provided ahead even before I realized I needed them. Staffs here are most excellent and I would definitely choose to stay here once again if I return to Xi'an.

Location wise, the hotel is just outside the city wall, but not really within walking distance. Luckily, cabs are cheap in China and Xi'an is no exception. Transit may get better in the future as I think a subway line is opening soon near the hotel.

Also, the hotel arranges mini private tour-guided trips to the terracotta warrior's tomb (450RMB including ticket to the tomb, which cost 150RMB itself. So you pay 300 for a private round trip with a tour guide - saved me from a lot of travelling time and sweating on buses).

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati
1 review
4 of 5 stars Reviewed August 27, 2013

Staying at the Golden Flower was a great experience. My husband and I celebrated our 20th anniversary, and when the staff found out, they made sure we got a room with a nice view, and send complimentary fruits and chocolates. The service in the horizon club floor was well worth the extra bucks we paid for. We had breakfast and cocktails everyday. The quiet ambiance made it more relaxing and truly a good experience for my husband and myself. Location though was not great since there were no shops around the area.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Shangri-La Golden Flower Hotel

Address: No.8 Changle West Road, Xincheng District, Xi'an 710032, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Xi'an
#9 Family Hotel in Xi'an
#12 Luxury Hotel in Xi'an
#63 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Shangri-La Golden Flower Hotel 4*
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Also Known As:
Shangri-La Golden Flower Hotel China/Shaanxi

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