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“There's only 1 hotel to stay at and be home only with service” 5 of 5 stars
Review of Shangri-La Golden Flower Hotel

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Shangri-La Golden Flower Hotel
4.0 of 5 Hotel   |   No.8 Changle West Road, Xincheng District, Xi'an 710032, China   |  
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Ranked #21 of 2,024 hotels in Xi'an
Chengdu, China
1 review
“There's only 1 hotel to stay at and be home only with service”
5 of 5 stars Reviewed August 24, 2013

i've been traveling to Xian for many years for business and i wouldn't go back if the Golden flower Hotel wasn't there. There staff makes you feel at home, with exceptional service and caring. I've stayed at other hotels and have paid a small amount more and less, but they don't have the culture of customer satisfaction.

Room Tip: any room is fit for a king or a queen. cannot choose wrong.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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541 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
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English first
Pompano Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 28, 2013

Great organizational skills and helpful. Very accommodating. The tour guide, Louie, was very knowledgeable and he had a great command of the English language. I had only one day in this city and we saw as much as possible and the hotel helped us accomplish that.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 23, 2013

This Shangri-La is a second class, a bit old, not renovated, quite central. Staff service is good, many staff speak English, and they will be helpful in many ways. Overall the quality of the rooms is not bad, quite big, comfy, and clean, though certainly not modern neither new. Problem here is the organised tours from Europe, they seem to represent the majority of clients, and as they will not be coming back, so I guess it is not worth the effort to upgrade the hotel facilities.
Next time will try the other Shangri-La or Hilton.
Prices are much lower here.

Room Tip: On the back street to avoid noise.
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montgomery, AL
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 20, 2013

The hotel may be a little dated, but the superb service and spaciousness makes up for it. Nice large room with sitting area. Internet available in the room. The complimentary breakfast including omelets and waffles along with other western and eastern delights was the best one of my trip.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chengdu, China
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed July 12, 2013

Being a loyal guest of Shangri-La is was an easy decision where we going to stay during our stay in Xi'An.
We stayed for 2 nights. Our rooms were spacious and one of our two connecting rooms was upgraded to a junior suite. That was much appreciated.
The service level and the attention to personal detail is typical for Shangri-La and I am yet to stay with another hotel chain that meets that time and again.

The hotel itself is probably in need for a refurbishment. The room furnishing, the tv and dvd player... it all feels a little dated. Probably 7 or 8 years old. Also that the bathroom does not have a separate shower is a little inconvenient. I would probably expect that in most 5-star hotels by now.

The room service food is good and exceptionally well priced.
There is enough staff that speaks very good English making it easy to communicate and get the services you require.

The breakfast buffet felt a little limited and was not topped-up properly in the last 30-45 minutes.

So... not quite sure if the 5* rating is currently fully justified. Given I stayed in Traders Hotel Beijing recently (also Shangri-La managed), which was rated 4* and felt equally good.

But.... we are planning to go back to Xi'An later this year and we are very likely going to stay here again. it is good value for money and you just really feel it home with Shangri-La hospitality.

BTW: My wife has a massage and she said it was very good, and again very reasonably priced at 300 RMB for 90 minutes. Not really a SPA though, but more of a massage facility.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong
Top Contributor
80 reviews 80 reviews
59 hotel reviews
Reviews in 43 cities Reviews in 43 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed July 12, 2013

Location is just outside the city walls. However traffic is pretty bad in Xian - so be prepared for jams.

Rooms are very dated (felt like it was the late 80s), bed needed to be changed, the bathroom floor can be a killer when wet - extremely slippery and smooth. Amenities in the bathroom could be better - no razor/ shaving cream.

Not easy to get cabs at this property unless you walk out to the street.

However, having said all that - the service here is typical shangri-la, i.e top notch.

In future would probably stay at a newer hotel.

Room Tip: corner rooms are a lot larger
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
1 review
5 of 5 stars Reviewed July 6, 2013

Golden Flower is a good choice for business and tourism, the peolple from lobby to bar and restaurant are very friendly and nice.
The rooms are comfortable and all the service provided are good as you can expect from a Shangri-La hotel.
The only negative point is the location, in Xi'An the traffic is pretty bad and to go in downtown ( Bell tower ) you will need at least 25 minutes by taxi (for a cost of 20-25 RMB).

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Shangri-La Golden Flower Hotel

Address: No.8 Changle West Road, Xincheng District, Xi'an 710032, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Xi'an
#9 Family Hotel in Xi'an
#12 Luxury Hotel in Xi'an
#65 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Shangri-La Golden Flower Hotel 4*
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Also Known As:
Shangri-La Golden Flower Hotel China/Shaanxi

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