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“Very good hotel, with Shangri-La service, but in need of a refurbishment” 4 of 5 stars
Review of Shangri-La Golden Flower Hotel

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Shangri-La Golden Flower Hotel
4.0 of 5 Hotel   |   No.8 Changle West Road, Xincheng District, Xi'an 710032, China   |  
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Ranked #27 of 2,170 Hotels in Xi'an
Chengdu, China
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Very good hotel, with Shangri-La service, but in need of a refurbishment”
4 of 5 stars Reviewed July 12, 2013

Being a loyal guest of Shangri-La is was an easy decision where we going to stay during our stay in Xi'An.
We stayed for 2 nights. Our rooms were spacious and one of our two connecting rooms was upgraded to a junior suite. That was much appreciated.
The service level and the attention to personal detail is typical for Shangri-La and I am yet to stay with another hotel chain that meets that time and again.

The hotel itself is probably in need for a refurbishment. The room furnishing, the tv and dvd player... it all feels a little dated. Probably 7 or 8 years old. Also that the bathroom does not have a separate shower is a little inconvenient. I would probably expect that in most 5-star hotels by now.

The room service food is good and exceptionally well priced.
There is enough staff that speaks very good English making it easy to communicate and get the services you require.

The breakfast buffet felt a little limited and was not topped-up properly in the last 30-45 minutes.

So... not quite sure if the 5* rating is currently fully justified. Given I stayed in Traders Hotel Beijing recently (also Shangri-La managed), which was rated 4* and felt equally good.

But.... we are planning to go back to Xi'An later this year and we are very likely going to stay here again. it is good value for money and you just really feel it home with Shangri-La hospitality.

BTW: My wife has a massage and she said it was very good, and again very reasonably priced at 300 RMB for 90 minutes. Not really a SPA though, but more of a massage facility.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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647 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Hong Kong
Level Contributor
111 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed July 12, 2013

Location is just outside the city walls. However traffic is pretty bad in Xian - so be prepared for jams.

Rooms are very dated (felt like it was the late 80s), bed needed to be changed, the bathroom floor can be a killer when wet - extremely slippery and smooth. Amenities in the bathroom could be better - no razor/ shaving cream.

Not easy to get cabs at this property unless you walk out to the street.

However, having said all that - the service here is typical shangri-la, i.e top notch.

In future would probably stay at a newer hotel.

Room Tip: corner rooms are a lot larger
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 6, 2013

Golden Flower is a good choice for business and tourism, the peolple from lobby to bar and restaurant are very friendly and nice.
The rooms are comfortable and all the service provided are good as you can expect from a Shangri-La hotel.
The only negative point is the location, in Xi'An the traffic is pretty bad and to go in downtown ( Bell tower ) you will need at least 25 minutes by taxi (for a cost of 20-25 RMB).

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 6, 2013

Just stay in June 2013 at the Golden Flower Hotel. Everything was fantastic. Just a heads up for all Western travellers. If you want to swim in a pool in China you must have a swimming cap. Something no one from Australia would ever take with them unless they are a professional swimmer, so pack on in your bag if you are going to China.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
1 review
5 of 5 stars Reviewed July 4, 2013

Rooms are clean, quiet and no smell of paint and chemicals. Facility is well managed. People are friendly. Services are excellent. Foods are good. Location is close to downtown and easy to access. I will come back to this hotel agian after vacation.

Room Tip: Beds are comfortable. TV with many channels. Lighting system is simple. Free WiFi covers public area...
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 4, 2013

The Shangri-La Golden Flower is a great western style hotel in China. The city of Xian is very large so the hotel selection is very good. The Hotel is quite modern with large rooms and large bathrooms. The bed was very comfortable and the room was very clean. Service was quite good and the breakfast included in our stay was excellent with western and asian selections available.. The locatioins is fine for visiting other sites.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
India
Level Contributor
112 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed May 14, 2013

We visited Xi'an to see the terracotta warriors and stayed at this hotel. The rooms are comfortable - nothing really special though. it could be an average 3 star hotel room anywhere in the world. The dinner buffet was very good, and the location is fairly central.
Xi'an is a sprawling city filled with ugly high rises, and we were a little discouraged when we drove in from the airport.
However, getting to see the terracotta warriors was amazing, especially since we went early on Monday morning, when there were not too many people.
The city wall is gorgeous, and worth seeing too.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Golden Flower Hotel

Address: No.8 Changle West Road, Xincheng District, Xi'an 710032, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Xi'an
#13 Romantic Hotel in Xi'an
#22 Luxury Hotel in Xi'an
#58 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Shangri-La Golden Flower Hotel 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
Shangri-La Golden Flower Hotel China/Shaanxi

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