Being a loyal guest of Shangri-La is was an easy decision where we going to stay during our stay in Xi'An.
We stayed for 2 nights. Our rooms were spacious and one of our two connecting rooms was upgraded to a junior suite. That was much appreciated.
The service level and the attention to personal detail is typical for Shangri-La and I am yet to stay with another hotel chain that meets that time and again.
The hotel itself is probably in need for a refurbishment. The room furnishing, the tv and dvd player... it all feels a little dated. Probably 7 or 8 years old. Also that the bathroom does not have a separate shower is a little inconvenient. I would probably expect that in most 5-star hotels by now.
The room service food is good and exceptionally well priced.
There is enough staff that speaks very good English making it easy to communicate and get the services you require.
The breakfast buffet felt a little limited and was not topped-up properly in the last 30-45 minutes.
So... not quite sure if the 5* rating is currently fully justified. Given I stayed in Traders Hotel Beijing recently (also Shangri-La managed), which was rated 4* and felt equally good.
But.... we are planning to go back to Xi'An later this year and we are very likely going to stay here again. it is good value for money and you just really feel it home with Shangri-La hospitality.
BTW: My wife has a massage and she said it was very good, and again very reasonably priced at 300 RMB for 90 minutes. Not really a SPA though, but more of a massage facility.
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- Also Known As:
- Shangri-La Golden Flower Hotel China/Shaanxi