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“A good choice” 4 of 5 stars
Review of Shangri-La Golden Flower Hotel

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Shangri-La Golden Flower Hotel
4.0 of 5 Hotel   |   No.8 Changle West Road, Xincheng District, Xi'an 710032, China   |  
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Ranked #18 of 2,042 Hotels in Xi'an
boston ma
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
101 helpful votes 101 helpful votes
“A good choice”
4 of 5 stars Reviewed April 21, 2013

We stayed at the Shangri La Golden Flower hotel in mid April. Rooms are simple and modern, and in good condition. Our room had two single beds, a sofa, desk, flat screen TV with CNN and BBC in English, and a mini safe. The bathroom was well appointed and modern. Two complimentary bottles of water are provided daily. Note that in China, a standard two bed room contains two single beds. If there is a third person in the room you need to reserve a roll away bed. There is a good sized indoor pool and hot tub. Note that swim caps are required, even for bald people like me. They have a few you can borrow if you don’t have one. The workout room has a good assortment of cardio and weight machines. Breakfast was included in our room rate, and was a variety of western and Asian dishes, plenty to choose from. The front desk was very helpful and efficient, and a greeter was always there to chat and make sure everything was ok with our stay. The location isn’t really near any sights, so if you aren’t in tour group, you will need a taxi to get to the center of town. It seems like a safe area. We had no issues, this is a comfortable place to stay.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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559 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Qingdao, China
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 10, 2013

We stayed in this hotel for a short vacation in April of 2013. We bought a package deal with breakfast and tour to see the warriors and main points in the city. The hotel is not new, but well kept. The rooms are ok size, good housekeeping, and very friendly and helpful staff. The tour guide was very good and accommodating. We enjoyed our stay and the tour.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 7, 2013

Having stayed in several fabulous Shangri La Hotels this was a disappointment. The hotel is rated 5 star however is 3 star at best. We rejected our first room as soon as we walked in due to stains on furniture and carpet. Carpet in the hallways was worn, torn and dirty - not due to staff lack of attention but in need of complete replacement. The hallway also smelled. Staff up graded us to a premier room that was large and comfortable enough however a cost saving reno of the bathroom left a tub that should have been replaced (stained tiles, painted over sealant). Furniture in the main areas needs replacement as much of it is frayed and again covered with stains, the worst being the chairs in the cafe. The breakfast buffet was plentiful yet the food unattractive. The best thing about the hotel was the staff who were all helpful, polite and delightful.

Room Tip: Go for the premier. The room is very spacious and ours at least was in much better shape than the b...
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy W, Director of Sales & Marketing at Shangri-La Golden Flower Hotel, responded to this review, April 25, 2013
Dear Nora G, thanks for your feedback of our property. We are sorry to hear with your stay experience with us. Your feedback has been taken note and will be investigated by our Management. We sincerely apologize for the inconvenience caused during your stay and look forward to exceeding your expectation on your next trip with us.
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Toronto, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 6, 2013

We stayed here for 2 nights having previously stayed at the Shangri-la hotels in both Hong Kong and Beijing on this trip. There is no comparison. The Golden Flower ( described as a Shangri-la hotel)in Xi'an is at best 3 star, public areas tired, corridors having stained carpets, unpleasant odour on our 7th floor corridor. Our room was upgraded to a premium room after we complained of the first one where the furniture and carpet were stained ( we are Golden Circle members) and while it was comfortable and reasonably clean, the bathroom was tired and small, urgently needing gutting and replacing. Shocking to us was that the towels were paper thin, in line with what one would find in a 1 or 2 star establishment. The staff were very pleasant and tried hard to be helpful. The breakfast buffet was adequate but far below what we experienced in the other 2 cities, in other words nothing special. We noticed that the carpet in the lobby was frayed in places as were the bottom of the sofas. The bar area on the main floor was fine with newer carpets, We had a private driver and thus were not bothered much by the long distances from the major sites but clearly the location is less than ideal.
We were told that there is in fact another Shangri- la hotel in the city , opened about 5 years ago
but we didn't get a chance to see it. This Golden Flower hotel is 25 years old and looks its age.
We didn't use the spa but accidentally gave it a terrible rating which we are unable to correct.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy W, Director of Sales & Marketing at Shangri-La Golden Flower Hotel, responded to this review, April 25, 2013
Dear 92 JesseG, thanks for your feedback of our property, we apologize for the inconvenience caused during your stay. Hotel facilities maintenance is one of our highest priority, your feedbacks on our guest room have been taken note and will be investigated by the Management. We look forward to exceeding your expectations during your next stay with us.
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Buenos Aires, Argentina
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed April 3, 2013

It was winter. We enter to our room and the first thing we saw was an extra heater on the middle of the hall. We realized after the reason. The room was a fridge and the bathroom was the freezer. Moreover the bathroom was completely outdated. To give an idea the TV was the old big ones TV. You do not expect to see it in a 5 star hotel. Location is very poor. It is far from the nice area and the neighbourhood is not nice. It was a big dissapointment.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy W, Director of Sales & Marketing at Shangri-La Golden Flower Hotel, responded to this review, April 25, 2013
Dear Pablo L, thank you for your feedback of our property. We are sorry to hear with your stay experience with us. The Golden Flower Hotel, Xian located within city proximity provides easy access to some major attractions like the Terra Cotta Warriors and Ming City Wall. Your feedback on our guest room has been taken note and will be investigated by our Executive Housekeeper and Chief Engineering. We sincerely apologize for the inconvenience caused during your stay and look forward to exceeding your expectation on your next trip with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 17, 2013

Like anywhere in China it's wonderful to get out of the din, crush of humanity, and pollition, and enter the calm of a good hotel. This place will not let you down. Staff are cordial, but perfunctory. Rooms a spacious and comfortable, with western style baths a welcome amenity. Breakfast service was superb. You'll not go wrong staying here.

Room Tip: Make sure your "non-smoking" rooms was not last occupied by those who smoke the awful Asia...
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed March 14, 2013

This hotel was a bit out of the way. You definitely needed transport to get to the centre of the city and to major attractions. There was construction on site and many of the advertised facilities such as the Salon/Hairdresser and the Gym were either unavailable or working very odd hours to accommodate guests at the hotel. Breakfast was such a crowded and frustrating excercise with seemingly endless queues of people for every table and extremely noisy. However, the food choices were more than adequate once you managed to get to them. This was not much help when you had a tour bus to catch at a given time. The hotel was obviously working to capacity and the staff appeared stressed and anxious. I must admit that I expected better from the "brand" Shangri-la Hotel. Overall, this was definitely not one of my enjoyable hotel experiences.

Room Tip: Ask to see your room first - lower floors can be noisy
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  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy W, Director of Sales & Marketing at Shangri-La Golden Flower Hotel, responded to this review, April 19, 2013
Dear Lakbay2009,
thank you for your feedback of our property. We are sorry to hear with your stay experience with us. The Golden Flower Hotel, located within city proximity provide easy access to some attractions like the Terra Cotta Warriors and Ming City Wall. With regards to the hotel Health Club and Beauty Salon, we apologize for the temporary facilities upgrade that has caused your inconvenience. Your feedback on our Food and Beverage have been taken note and will be investigated by our F&B Manager. We sincerely apologize for the inconvenience caused during your stay and look forward to exceeding your expectation on your next trip with us. Hence, please feel free to contact me at communications.slx@shangri-la.com or 86 29 8323 2981 so that we can address your concerns directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Golden Flower Hotel

Address: No.8 Changle West Road, Xincheng District, Xi'an 710032, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Xi'an
#10 Business Hotel in Xi'an
#11 Luxury Hotel in Xi'an
#62 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Shangri-La Golden Flower Hotel 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
Shangri-La Golden Flower Hotel China/Shaanxi

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