Having stayed in several fabulous Shangri La Hotels this was a disappointment. The hotel is rated 5 star however is 3 star at best. We rejected our first room as soon as we walked in due to stains on furniture and carpet. Carpet in the hallways was worn, torn and dirty - not due to staff lack of attention but in need of complete replacement. The hallway also smelled. Staff up graded us to a premier room that was large and comfortable enough however a cost saving reno of the bathroom left a tub that should have been replaced (stained tiles, painted over sealant). Furniture in the main areas needs replacement as much of it is frayed and again covered with stains, the worst being the chairs in the cafe. The breakfast buffet was plentiful yet the food unattractive. The best thing about the hotel was the staff who were all helpful, polite and delightful.
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- Also Known As:
- Shangri-La Golden Flower Hotel China/Shaanxi