Stayed at this hotel for two nights during a recent tour through China. I understand now what Frommers means by the hotel's "switched on service." The service at the hotel was excellent and, beyond this, we felt that it was provided with a sincere, personal touch. The staff (from the greeter at the airport -- we pre-booked the car service to and from the hotel, which I recommend, to the staff in the hotel lobby and in the Horizon Club) made us feel very welcome and at home. We celebrated our daughter's 11th birthday while in Xi'an and the staff sent a very nice birthday cake to our room. It helped make our daughter's birthday that much more special. Of all the hotels we visited in China (and we were happy with them all), we are thankful we stayed at the Shangri-La Golden Flower Hotel during our daughter's birthday.
Our room was very comfortable and quiet (even though we were facing the front of the hotel). I recommend booking the Horizon Club floor; it includes access to the Horizon Club lounge, free breakfast, and evening pre-dinner food and drinks.
I was a little hesitant to book the hotel's tour of the Terra Cotta Warrior museum because the cost (450 yuan per adult, less for children) seemed to be noticeably higher than if we did it ourselves. However, we ended up booking the tour through the hotel and are happy that we did. It was much more convenient for the hotel to handle everything, including transportation to and from the museum, and Michael, the tour guide, was very knowledgeable and professional. He began telling us about the history of the Terra Cotta Warriors during the approximately 45 minute drive to the museum (the hotel's driver appeared to take a less congested route than the normal route that would have been taken by a taxi, making the ride more pleasant), so the formal tour began from the time we left the hotel. Michael also appeared to navigate us through the better parts of the museum complex and even tried to help us with price negotiation in the gift shop.
The one downside to the hotel (if someone is visiting Xi'an to see more than the Terra Cotta Warrior museum) is that the location is (for most people) well beyond walking distance from the city wall. The taxi ride to the East gate took us about 15 to 20 minutes, but the taxi ride from the South gate back to the hotel took about twice as long. If one is able, it appears to be much better to go to the city wall in the morning, or at least before 2:00pm. It is sometimes very difficult to flag down a taxi (even by the bellhops at the hotels) in the mid afternoon to early evening. I have the impression that the hotels are not able to call in a taxi by phone in this city.
We very much enjoyed the cycling on top of the city wall. If it is not too cold, I also recommend timing the cycling on the city wall so that you can see the sun go down and the lights turn on.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.