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“No Air Conditioning” 2 of 5 stars
Review of Sheraton Xi'an Hotel

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Sheraton Xi'an Hotel
4.0 of 5 Hotel   |   No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China   |  
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10% off room rate
Ranked #29 of 2,164 Hotels in Xi'an
Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
“No Air Conditioning”
2 of 5 stars Reviewed March 6, 2014

We visited the hotel in February (2014) as a part of a tour group. The hotel was nice enough but the rooms were stifling hot....so hot it was difficult or impossible to sleep. The hotel said they would adjust the AC for the next night which they did not. We found out later that they turned the AC off during the winter. Opening the window barely alleviated the problem but did let in the terribly polluted air; so polluted that you could taste it. During the day, it was difficult to see a quarter of a mile because of the smog. If you go to visit the terra cotta warriors, do not go in the winter and don't stay in a hotel where the AC is turned off!

  • Stayed February 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, March 11, 2014
Dear Guest,
We apologise for the AC problem to have encountered. For a further service follow up,could you please contact our online manager via Sophia.li@sheraton.com, we would like to know more about your experience and give the sinerest apologise.Sorry for the inconvicience brought and we will continue to improve our facilities and service.
Thank you again for your sharing!
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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686 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 9, 2014

Overall it was a great experience. Excellent customer service provided by reception staff and others. When we wanted to go out, they arranged a taxi and volunteered to write details of our visiting place in English. They came out of hotel and talk to the driver and made sure that we were comfortable.
Restaurant was good value. Very comfortable stay and thoroughly enjoyed our stay with Sheraton Xian. However, the location is not close enough for shopping and dinning.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, February 11, 2014
Dear Guest,
Thank you for your stay in Sheraton Xian Hotel. We highly appreciate your recommendation on us. Sheraton Xian is the first 5 star- hotel in Northwest China and we are continously keeping on improving our service and facilities.
We are glad to see that you had a very pleasent time in Xian and our hotel. and here we recommend you a "Make a green choice" program lanuched by Starwood.
MAGC complements our organizations existing and ongoing environmental sustainability initiatives, offers improved guest experiences and positively impacts operational conditions. stay minimum of 2 nights and maximum of 5 nights and participate in MAKE A GREEN CHOICE, decline housekeeping service during your stay, you will be rewarded by 500 SPG points/ per day or F&B voucher USD 5/ per day.
Thank you again for sharing your time with us, life can be better when shared!
Hotel Management Team
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Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 16, 2014

The hotel stay was great. We stayed at the club level, and the food service at the lounge exceeded expectations. They had wine/beer, good selection of food items. We never went out for dinner, as we didn't want to leave the hotel, it was that comfortable. The hotel was beautifully decorated for the holidays, this was by far the best Sheraton I've stayed in. The negative, upon registering, they indicated breakfast buffet at the restaurant was included, and it appears it was only included for one day. This was not a problem, as we only used it for one day, as TA posters indicated that the upstairs/club breakfast was great, which is true. However, the breakfast buffet downstairs is amazing, so try to go one morning. The other negative is the location, the hotel is not central, so the driver or taxi will need to take you into town. Although there are some shops/restaurant in the vicinity. Muslim quarter "appears" to be a great area to stay. The hotel did not feel "old" as a few of the reviewers, maybe the difference in staying at the club level. It is definitely worth upgrading.

Room Tip: Stay in the club level
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, January 21, 2014
Dear Guest,
Many Appreciation about your stay and share your experience with us and other travelers.
It is our honor to let you and your family enjoyed your stay, and make the sense of "didn't want to leave", during the Christmas and new year time we prepared the decoration, we are very happy you could like it. The negative which you mentioned about check-in, i will report the defect to the related management department to review their working procedure.
Thank you again for your sharing, we are looking forward to serve you again.
Life will be better when shared!
Hotel Management Team
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Darwin, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed December 21, 2013

This was a nice hotel. The foyer and bar area was a great place to unwind at the end of the day. Very nice gym and pool area. The rooms were a bit old and tired and bathroom very small. Had to shower in bath with a shower curtain that fell down. We had a room which adjoined another and you could hear the neighbours conversations. We had a terrible view over a roof. The staff didn't understand the do not disturb sign. The housemaid knocked on the door and woke us up. Then another knock from the laundry lady - wrong room, then the housemaid rings us to see if she can get in and clean the room!! Breakfast was very ordinary. I asked for fried eggs and they weren't cooked properly. I sent them back but the next lot was the same. Basic buffet selection. We did not pay a lot as we were only here for a couple of nights. Short stay ok but I wouldn't stay here if I was going for a longer trip. The Chinese restaurant on 1st (?) floor was superb! A highlight of the trip. Xi'an is a lovely city.

Room Tip: Make sure you get a room that doesn't join another.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, December 27, 2013
Dear Wendy,
Thank you for choosing our hotel and contributing your stay experience. We’re happy to see that you had a pleasant trip in Xi’an.
Many appreciation for your suggestions and we apologize for the mistakes made by our staff as well as the noise. These problems already reported to our management team and related training will be delivered to our employees. Hope we can have the chance to service you next time and show you the improvement.
Thank you again for sharing your time with us, life can be better when shared!
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Top Contributor
98 reviews 98 reviews
96 hotel reviews
Reviews in 51 cities Reviews in 51 cities
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed December 14, 2013

In a city with new hotels popping up every week it is will be hard for this hotel to compete.

I stayed here because I thought it is a good balance between closeness to city center and the high tech zone, where my office is. However the traffic in Xian is very bad during peak hours and also in the evenings when trying to get to the city center. I wouldn't recommend this location as a base for tourists.

My room was spacious with lots of wardrobe space, plenty of places to hang your clothes, but the decor is aging and may not appeal to those who likes comtemporary decor.

Everything else is fairly standard for a Sheraton hotel. We tried the bar, which has a live band almost every night.

Food wise, I tried room service and the club sandwich was decent, they even include a drink with main courses.

There is a very good Xian restaurant next to the hotel called Xi An Fan Zhuang, it is 50 meters east of the hotel on the same road, same side.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, December 17, 2013
Dear Calfie,
Thank you for sharing your stay experience and hope you had a good trip in Xian.
As the first 5-star hotel in Xian,Sheraton Xian has over 20 years old. For these years we are trying to improve the facilities. If you would like the modern decor, I guess you could try our new club floors at 7-10th floor during your next stay. It will be nice and more benefits especially fit for business travelers.
Many appreciation for your compliment on our service and food, and thank for your recommendation on Shannxi local snack.
We are looking forward to serve you again.
Life will be better when shared!
Hotel Management Team
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New York City, New York
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed November 13, 2013

Good location, friendly staff service. However, the beds are not comfortable and too small. It was very difficult to sleep comfortably for two adults and two young children in their SPG 2 bedroom. I thought all SPG rooms are supposed to have at least double beds. I was wrong.

Breakfast food was excellent. Loved the noodle bar!

Room Tip: Ask for the SPG rooms. They are supposed to have a higher standard!
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, November 19, 2013
Dear Guest,
Thank you for sharing for stay experience with us. Many appreciation for your compliment on our staff and service. The SPG room actually is standard for 2 auldts at most plus 1 kid, so it is true that it is difficult for 4 persons. Thank you again for your sharing and support.
Share makes life better!
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, NC
Top Contributor
147 reviews 147 reviews
47 hotel reviews
Reviews in 45 cities Reviews in 45 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 10, 2013

I recently spent a night at this hotel in Xian. I will tell you the staff was great and the room was very nice. I can not say anything about location or restaurants in the area as work took most of my time. I did get the chance to see the TerraCotta Museum which is amazing.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, November 12, 2013
Dear Mr.Gregory

Thank you so much for your recommendation about our hotel and staff. It is our honor that have a chance to serve for you. If you have another trip to Xian, you are really recommended to spend some time about trying the local food and snack, they are amazing.
Happy to see that you had a good time in Xian and we are looking forward to see you again.
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Xi'an Hotel

Address: No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Xi'an
#12 Spa Hotel in Xi'an
#20 Luxury Hotel in Xi'an
#77 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Xi'an Hotel 4*
Number of rooms: 365
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Also Known As:
Sheraton Xi'An Hotel China/Shaanxi
Xi An Sheraton

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