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“Great hotel!” 5 of 5 stars
Review of Sheraton Xi'an Hotel

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Sheraton Xi'an Hotel
4.0 of 5 Hotel   |   No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China   |  
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¥100 off room rate
Ranked #29 of 1,849 hotels in Xi'an
London, United Kingdom
Top Contributor
66 reviews 66 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
“Great hotel!”
5 of 5 stars Reviewed August 25, 2013

Lovely hotel, large comfortable room, the coffee press in the room was also highly appreciated. Breakfast is also brilliant and one is spoilt for choice.
Only complaint: its about time Five star hotels start offering Wifi access in the rooms for free.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, August 27, 2013
Dear Guest,
Thank you for choosing to stay in Sheraton Xian Hotel and contribute your comments to us.
As the first international 5-star hotel in North-West China, Sheraton Xian Hotel is always working on improving hotel facilities. Our food has always been highly recommended by our guests with a wide range of selection and fresh & tasty food presents.
We have already working on the WIFI whole building coverage and hope soon it will serve for our guests!
Life is better when shared! and looking forward to your next stay
Hotel Management Team
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641 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Palos Verdes Estates, California
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 22, 2013

Stayed here for 2 nights and was upgraded to a suite as a Platinum member.

The room was well appointed and well kept. It met and exceeded many of the US Starwoods properties in the US.

The hotel staff is one of the better ones I've encountered during our vacation across 5 cities in China. They all spoke English and were extremely helpful. On this trip my daughter got sick with a fever and a brief request at the front desk for pharmacy that sold Tylenol (which you need a prescription in China even for over the counter dosages) resulted in the front desk and the concierge greeting involved in helping me search for one even after I had returned to the hotel room. Further, I had problems connecting to the wifi from my room and a passing comment I made to the front desk resulted in them locating a router and installing it in my room.

Room Tip: Sheraton Lounge is excellent, nice and quiet with excellent breakfast choices
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, August 27, 2013
Dear Guest,
Thank you for choosing to stay in Sheraton Xian Hotel and taking time to share your experience with us.
Happy to see that our staff could help you and get all your problem solved.
We will keep working on improving our hotel facilities and providing more professional and personalized service for you and look forward to see you in future.
Life is better when shared!
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 8, 2013

We stayed there for one night only and requested a late check out and given a 1pm checkout without much fuss.

I believe the hotel is refurbished lately and as members of Starwood Hotels we were given room in the special floor reserved for members. So the floor looked a bit better decorated than the other floors.

Rooms were big and beds were of goo d quality. Service was very friendly at the reception.

Overall will recommend this hotel

Room Tip: Please take a swim cap when you visit China as all hotels will require one
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, August 13, 2013
Daer Guest,

Thank you for choosing to stay in Sheraton Xian Hotel and taking time to share your experience with us.

We are so happy to hear that you had a pleasant stay with us and enjoy your SPG benefits in our newly renovated floors. The sweet sleeper bed is one of our Sheration Core products.
We will keep working on improving our hotel facilities and providing more professional and personalized service for you and look forward to see you in future.

Life is better when shared!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 8, 2013

It should have been a good stay except for a few annoying situation. First the air conditioner in our bedroom was not working properly and we felt like we were inside the oven, HOT. It was reported & checked by their technician but problem was never resolved. Then, my teenage-son was given a room all the way to the other end of the hallway which made coordination and other "stuff" difficult for me because I am the mother. They should have realized that when you're booking a family, they need rooms that are adjacent. . .duh! Food was excellent, though, in fairness. Computer/Internet use was free, after they verify your information although it was one-time per day per room only. Better than nothing. Maybe in the future we will still stay in Sheraton-Xi'an but next time we know what to do.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, August 13, 2013
Daer Guest,

Thanks for your choosing to stay in Sheraton Xian Hotel and taking time to share your experience with us.
We are sorry for the inconvenience that brought to you and we has already contacted the related departments for improve their service skill.
Our food has always been highly recommended by our guests with a wide range of selection and fresh & tasty food presents.
We will keep working on improving our hotel facilities and providing more professional and personalized service for you.

Hope you could choose us for your next stay! Life is better when shared!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 28, 2013

This hotel was average at best. The room was small and the bathroom definitely not up to 5 Star standards: it was small and very dated in style, facilities and amenities! We had to call for a shower cap and it took 3 attempts for the front desk to understand what we meant - the first time they sent the maintenance man to check the actual shower!
We had requested a small bed (a cot) for our 8 year old and this bed was extremely uncomfortable! The second night she just slept in our bed with us.
The breakfast buffet was very good and the saving grace of the hotel.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, July 30, 2013
Greetings SocaSister,

Thanks for your choosing to stay in Sheraton Xian Hotel and taking time to share your experience with us.
Sheraton Xi'an hotel is one of the most historical 5 star hotel in xi'an with more than 20 years old history . these years we are keeping on updating our facilities and providing more service to our dearest guests.
We are sorry for the inconvenience that brought to you and we has already contacted the related departments for improve their service skill and english training.
Our breakfast has always been highly recommended by our guests with a wide range of selection and fresh & tasty food presents. We will keep working on improving our hotel facilities and providing more professional and personalized service for you.
Life is better when shared!

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lambertville, New Jersey, United States
Top Contributor
88 reviews 88 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 11, 2013

Modern western style hotel in central location served its purpose. Modern conveniences, attractive rooms with usual amenities and adequate breakfast buffet. Complimentary internet cafe in lobby was a special plus.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, July 16, 2013
Greetings Thom W,

Thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city.

We are so glad to hear that you had a pleasant stay with us and thank you for taking time to share your experience. We will keep working on improving our hotel facilities and providing more professional and personalized service for you, And hope we can see you again in Sheraton Xian Hotel!

Life is Better When Shared.

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 6, 2013

We recently spent 2 nights here whilst visiting Terra Cotta Warriors. I could only describe it as mediocre! First night the air conditioning did not work and fan rattled so loudly we hardly got any sleep. The access card was very temperamental. The carpet had not been vacuumed properly and was very 'crunchy'! To use the pool you MUST wear a swimming cap and walk through a disinfectant trough before entering the pool area.
But the worst thing is location. It was very difficult to get cabs in and out of town (5 -11k depending on where you are going). Our shortest wait was half hour and longest to come home in excess of one hour. Town was very interesting but transport made it a stressful activity.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, July 9, 2013
Greetings Mazza281,

Thank you for staying in Sheraton Xian Hotel and taking time to share your experience with us. We are truly sorry that the hotel did not meet your expection.

Sheraton Xian Hotel as the first international 5-star hotel in North-West China is always working on improving hotel facilities. Please accept our sincere appologize for any services shortfalls and also we're upgrading not only our facilities but also our service standard from time to time to serve our guest better. We hope to welcome you again during your next stay in Xi'an, China.

Life is Better When Shared.

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Xi'an Hotel

Also Known As:
Sheraton Xi An
Xi An Sheraton
Sheraton Xi'an
Xi'an Sheraton
Sheraton Xi'An Hotel China/Shaanxi
Address: No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Xi'an
#16 Luxury Hotel in Xi'an
#83 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Xi'an Hotel 4*
Reservation Options:
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