It should have been a good stay except for a few annoying situation. First the air conditioner in our bedroom was not working properly and we felt like we were inside the oven, HOT. It was reported & checked by their technician but problem was never resolved. Then, my teenage-son was given a room all the way to the other end of the hallway which made coordination and other "stuff" difficult for me because I am the mother. They should have realized that when you're booking a family, they need rooms that are adjacent. . .duh! Food was excellent, though, in fairness. Computer/Internet use was free, after they verify your information although it was one-time per day per room only. Better than nothing. Maybe in the future we will still stay in Sheraton-Xi'an but next time we know what to do.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thanks for your choosing to stay in Sheraton Xian Hotel and taking time to share your experience with us.
We are sorry for the inconvenience that brought to you and we has already contacted the related departments for improve their service skill.
Our food has always been highly recommended by our guests with a wide range of selection and fresh & tasty food presents.
We will keep working on improving our hotel facilities and providing more professional and personalized service for you.
Hope you could choose us for your next stay! Life is better when shared!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.