It should have been a good stay except for a few annoying situation. First the air conditioner in our bedroom was not working properly and we felt like we were inside the oven, HOT. It was reported & checked by their technician but problem was never resolved. Then, my teenage-son was given a room all the way to the other end of the hallway which made coordination and other "stuff" difficult for me because I am the mother. They should have realized that when you're booking a family, they need rooms that are adjacent. . .duh! Food was excellent, though, in fairness. Computer/Internet use was free, after they verify your information although it was one-time per day per room only. Better than nothing. Maybe in the future we will still stay in Sheraton-Xi'an but next time we know what to do.