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“Good Choice in Xi'an” 4 of 5 stars
Review of Sheraton Xi'an Hotel

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Sheraton Xi'an Hotel
4.0 of 5 Hotel   |   No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China   |  
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Ranked #31 of 2,171 Hotels in Xi'an
Certificate of Excellence 2014
San Francisco, California
Top Contributor
52 reviews 52 reviews
36 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
“Good Choice in Xi'an”
4 of 5 stars Reviewed June 30, 2013

The Sheraton is a bit tired on the exterior, but the interior is up to date. What made this particularly likable was the General Manager, George Van Oosten and his staff. They really went all out to make a good experience. For a more modern and better located hotel, the Westin is better, but the Sheraton is certainly a good value. Room air conditioning is robust, something not always true in China, although some of the public spaces were a bit on the warm side. The hotel also has a very nice pool area and fitness center.

Room Tip: It is a high rise, so high floors are best.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, July 1, 2013
Greetings alanbill16,

Thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city. We are so glad to hear that you had a pleasant stay with us and thank you for taking time to share your experience. We will keep working on improving our hotel facilities and providing more professional and personalized service for you, And hope we can see you again in Sheraton Xian Hotel!

Life is Better When Shared.

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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693 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong, China
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 7, 2013

We recently stayed in the Hotel for 6 days for holiday. The hotel is located next to a main road and is handy to taxi and bus as well as a number of restaurants. In particular the famous Xi'an FanZhuang (FanZhuang means restaurant in Po Tung Hua) for quality local cuisine is just yards away.

The room is well facilitated and comfortable. All staff were cheerful and helpful. The buffet breakfast was generous and good quality, comprising cuisines of Western, Chinese, Muslim, Japan and Korean styles. No matter what you are, there is something of your favourite.

The Hotel is nice for business as well as for holiday stays.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, June 18, 2013
Greetings tripmaker_hk:

Thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city. We are so glad to hear that you had a pleasant stay with us and thank you for taking time to share your experience. We will keep working on improving our hotel facilities and providing more professional and personalized service for you, And hope we can see you again in Sheraton Xian Hotel!

Life is Better When Shared.

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lac du Flambeau, Wisconsin
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 30, 2013

Not only does this hotel have all the amenities, is beautiful, and has a wonderful staff - it has the best breakfast buffet I've ever seen. We're talking everything from omelets made to order, croissants with chocolate in them as well as tons of other danishes, meats, fish, breads, 5 different kinds of honey, flavors from around the world! I have to give a hi out to Bas (Sebastian) he must have a twin or two that works there as he was everywhere and could always answer any question we had. We were is so many hotels in China where we were hard pressed to find someone who spoke English having Bas there was a real treat. Thanks again.

Room Tip: Didn't make any special request, but had a great room!
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, June 6, 2013
Greetings J N:

Thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city. We are so glad to hear that you had a pleasant stay with us and thank you for taking time to share your experience. We will keep working on improving our hotel facilities and providing more professional and personalized service for you, And hope we can see you again in Sheraton Xian Hotel!

Life is Better When Shared.

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 28, 2013

Was there on business and had a nice stay. Service was friendly and made good use of the business lounge on 3rd floor for interviews. Breakfast buffet could have been better - missed some better bread and salmon.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, June 6, 2013
Greetings ReneT37:

Thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city. We are so glad to hear that you had a pleasant stay with us and thank you for taking time to share your experience.

Our newly renovated Club Lounge offers you the chance to upgrade to a higher level of comfort and convenience. When you step up to the Lounge, you can discover your own place to be more productive, catch up with friends, enjoy complimentary breakfast or help yourself to a snack throughout the day.

We will keep working on improving our hotel facilities and providing more professional and personalized service for you, And hope we can see you again in Sheraton Xian Hotel!

Life is Better When Shared.

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
5 of 5 stars Reviewed May 26, 2013

We were flying from Xian to Zhangjiajie for a couple of days and on our return wanted a hotel that wasn't in the middle of town as the fight arrived in the early morning. ( plane from Zjj lands around 1.30am in the morning). So we checked out The Sheraton Xian before we left.

The Sheraton Xian is mainly a business hotel but they know how to treat travelers. We asked and got 3 single beds to the room and a really decent rate. Plus as we arrived on a Sunday (mother's day) they suggested we have brunch instead of breakfast( a good call as we straggled in at around 2.30 in the morning after our flight) and the brunch was international and well worth it -Chinese champagne was a nice touch! A real treat after a few days roughing it in Xian and Zjj.
Service from staff all round - excellent.

Room Tip: Few 5 star hotels in china give 3 single beds to the room. This hotel did and the beds even the fold...
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, May 27, 2013
Greetings SL K:

Thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city. We are so glad to hear that you had a pleasant stay with us and thank you for taking time to share your experience.

Sunday Brunch is a new launched program in our hotel, we really happy to know that you and your family loved that!

We will keep working on improving our hotel facilities and providing more professional and personalized service for you, And hope we can see you again in Sheraton Xian Hotel!

Life is Better When Shared.

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarnen
Top Contributor
93 reviews 93 reviews
53 hotel reviews
Reviews in 66 cities Reviews in 66 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed May 10, 2013

Arrived with a tourgroup early in the morning and we went for breakfast. We were very surprised what this hotel offered for breakfast. Everything from Continental, European, Chinese, Japanese etc etc. Staff was friendly and fast. Thank you !

Room Tip: rooms have carpets. Usally, I dont like carpets in hotelrooms but it was very clean and not smelly.
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, May 13, 2013
Greetings sarnentraveler,

Thanks you for choosing to staying in Sheraton Xian Hotel and taking time to share your experience with us. We are so happy to hear that you had a pleasent stay with us and look forward to see you in future.

Our breakfast buffet has always been highly recommended by our guests with a wide range of selection and fresh & tasty food presents.

Hope you can come back again and experience the consistent high quality of service of Sheraton Xian Hotel!

Life is better when shared!

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Top Contributor
80 reviews 80 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed May 6, 2013

Extremely attentive and polite personnel. Old property but well maintained with rooms that are up-to-date. Slightly old showers. One of the most varied breakfasts I have had with a good choice of western, Japanese, Chinese and Korean cuisine.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, May 13, 2013
Greetings MattB6,

Thanks you for choosing to staying in Sheraton Xian Hotel and taking time to share your experience with us. We are so happy to hear that you had a pleasent stay with us and look forward to see you in future.

Our breakfast buffet has always been highly recommended by our guests with a wide range of selection and fresh & tasty food presents.

Hope you can come back again and experience the consistent high quality of service of Sheraton Xian Hotel!

Life is better when shared!

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Xi'an Hotel

Address: No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Xi'an
#12 Spa Hotel in Xi'an
#23 Luxury Hotel in Xi'an
#77 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Xi'an Hotel 4*
Number of rooms: 365
Reservation Options:
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Also Known As:
Sheraton Xi'An Hotel China/Shaanxi
Xi An Sheraton

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