We stayed at the Sheraton Xi'an hotel just a few days ago for a 2 night stay to a visit the Terracotta museum. We stayed in one of the SPG floors and as mentioned in other reviews, the bedroom/bathroom may not have a modern feel, but was more than adequate.
This hotel is outside the city walls and is about a 16RMB taxi fare from the older railway station. Upon checkin, the staff were very warm and friendly, even sharing some travel advice on what sights to see within the city walls. We had lunch and breakfast at the hotel and again, the staff were very attentive and made sure we had everything we needed. The food was quite decent as well and the breakfast buffet had a large selection to choose from. We also used their laundry service and it was returned on the same day as expected, nicely folded and trousers hanging in the closet. Upon checkout, they noticed that I waited for just a couple minutes and sincerely apologised for my wait. And even the final taxi back to the train station, the bellboy staff fetching the taxi were warm and friendly and kept us entertained by small talk and made sure our stay met all our expectations. I highly recommend this hotel to anyone staying in Xi'an.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for staying in Sheraton Xian Hotel and taking time to share your experience with us.
We are so happy to hear that you had a pleasent stay here and look forward to see you in future. Hope you can come back again to us and experience the consistent high quality of service of Sheraton Brand.
Life is better when shared!
Hotel Management Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.