I enjoyed my stay in this hotel. The room was nice, complete and clean. The staff was friendly and the breakfast buffet was good.
Upon check-in it turned out there was some mix up with the reservation. The hotel was generous enough to offer a complimentary upgrade to a room on the 17-th floor, one of the two floors for their preferred guests. One of the benefits on these floors is free internet access. Otherwise there is a 50 RMB daily charge. Although there was no charge for me this time, I think a hotel with this kind of status should not let guests pay for a basic need like internet access. I know there is free Wi-Fi in the lobby, but that is not really a practical option.
One can tell the hotel has been around for a while, but it is well maintained. The room I had was small, but complete, clean and nicely decorated. It had a mini-bar, water boiler, the typical two free bottles of water, a desk, flat screen TV, etc.
The desk did not have a good chair though and was not suitable to work at for an extend period of time. I think an adjustable office chair should be part of the standard furniture.
There was also a safe and my 15" laptop fitted, but only barely. You really had to carefully navigate it into the safe and have nothing else in it while putting it in or taking it out.
Internet access worked fine, but keep in mind there is no Wi-Fi. Unless you bring your own wireless router, it means your smartphone won't be able to go on line for example. It also forces one to sit at the desk when working on a laptop and that is not really a pleasure.
The bathroom was small, but had the usual amenities. Nowadays a rain shower can be found in many higher profile hotels, but not in this one. Not a big deal of course, but it shows this hotel may be getting behind regarding features.
Due to time constraints I had continental breakfast in the room, but can not recommend this. The price is too high for what is offered. The breakfast buffet is more extensive, but pricey. It offers quite some choices for Asian and Western food, including eggs cooked to order and speciality coffee like cappuccino.
The location of the hotel isn't all that great. It is at a typical busy and noisy Chinese street lined with mostly very small shops, local restaurants and banks. I couldn't find a nearby supermarket. The city wall is not really within walking distance either, but it is quite easy taking a taxi to it. Getting a taxi to go back may be a little harder, but that also depends on the time of the day of course.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for staying in Sheraton Xian Hotel and sharing your experince with us. We really appreciate for your long review and the shortfall we had for now, and we do appologize that the hotel did not meet your expection.
Sheraton Xian Hotel as the first international 5-star hotel in North-West China is always working on improving hotel facilities. Our hotel management team and related department had aware about the issues and will working on it to provide more professional and personalized service to you!
Once Again, thank you for your suggestions and hope we can have you back in Sheraton Xian Hotel!
Life is better when shared!
Hotel Management Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.