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“Perfect and just what I needed! The Staff is perfect.” 5 of 5 stars
Review of Sheraton Xi'an Hotel

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Sheraton Xi'an Hotel
4.0 of 5 Hotel   |   No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China   |  
Hotel amenities
Ranked #26 of 2,042 hotels in Xi'an
Suzhou, China
Senior Contributor
44 reviews 44 reviews
31 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
“Perfect and just what I needed! The Staff is perfect.”
5 of 5 stars Reviewed May 16, 2012 via mobile

Stay for an night and use their business centre to hold internal staff meetings..........all the staff are perfect and very well mannered could not help enough.
The room was great and manage to sleep very well.
I highly recommend this hotel to anyone.

Stayed May 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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661 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Basel, Switzerland
Top Contributor
118 reviews 118 reviews
39 hotel reviews
Reviews in 44 cities Reviews in 44 cities
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed April 28, 2012

Overall nothing bad to report, nice easy hotel for visiting the sites, good quality, but nothing special either. If you get a good rate it's worth considering.

But, the Chinese restaurant is definitely worth a visit, a great experience, great food.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, May 4, 2012
Greetings Global Noma d,

We thank you for your continuous support for SPG membership and appreciate you taking the time to review our hotel. All of us here are very happy to hear that you had a great stay and this is how it should feel at Sheraton.

Do stay with us again on your next business or leisure trip. We look forward to welcoming you back.


Life is Better When Shared.

Hotel Management Team
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Kolkata (Calcutta), India
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 20, 2012

I was in Sheraton Xi'an in March 2012 and I must tell that it was a perfect business hotel. I got upgraded to their premium category room. Rooms were nice and spacious. Very prompt and courteous staff. Lounge access was there with happy hours. Excellent choice of food and beverages. I was able to do all meetings in the lounge area without being disturbed.

Live band performing at the bar near the lobby was great. They even have a convenient store in the hotel for emergencies.

Highly recommended.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, April 23, 2012
Greetings Aditya_manaksia,

We thank you for staying with us, we are very pleased to learn that you had a great stay. Also, thank you for letting me know how impressed you were with the service you received - this is how you should feel warm and connected at Sheraton Xian Hotel. We are also very glad to know that you enjoyed spending time in our club lounge which was renovated last year and provide much private place for our guest.

All of us here look forward to welcoming you back when you return to Xian.

Life is Better When Shared.

Warmest regards,
Sheraton Xian Hotel Management Team
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USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 15, 2012

I loved this hotel.
The staff was so pleasant and helpful. The rooms were clean and comfortable. The breakfast was one of the best hotel breakfasts I've had.
Xi'an was one of the highlights of my trip. A vacation to China is not complete without seeing the Terracotta Warriors and Sheraton Xi'an is the place to stay.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, April 17, 2012
Greetings DaniR000,

We thank you for staying with us and taking the time to share your experience. We are indeed delighted to hear you had a fantastic time in Sheraton Xian Hotel.
We agree with you that our breakfast buffet does have a wide selection and we are glad to know that you had enjoyed the breakfast served.

Once again, thank you for the great feedback and look forward to welcoming you back soon.


We believe life is better when shared.

Warmest regards,
Sheraton Xian Hotel Management Team
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Philippines
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 12, 2012

Fantastic service, bellboys raise the bar when in a rush time (and no taxis available) they offer to go with us in the bus to the train station. Congrats to Beckham and his colleagues :)

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, April 17, 2012
Greetings asueiro,
We thank you for staying with us and extremely delighted to hear you had a great experience - this is how you should feel warm and connected at Sheraton Xian Hotel. We are glad to know that our associate genuinely take care of you during your stay here and extended a generosity of spirit.

All of us here look forward to welcoming you back when you return to Xian.

Life is Better When Shared.

Warmest regards,
Sheraton Xian Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastleigh, United Kingdom
Top Contributor
76 reviews 76 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed April 5, 2012

We had a really poor bedroom with twin beds despite being told we had a king room. We were unable to access air conditioning, only heating was available. In a tiny room with warm external temperatures - we almost sweltered to death...!! The room was tiny and I would echo the lack of English around the hotel. Oddly, the buffet in the evening and for breakfast was v good quality and with plenty of choice.

Room Tip: See it before you agree to stay in it...!
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, April 5, 2012
Dear russell t,

I thank you very much for your review. We truly value your taking the time to share your experiences on your recent stay, and it is indeed regrettable that you departed with the hotel not having met your expectations.

Please allow me to sincerely apologise for the lapses that have occurred during your stay. You had understandably hoped to enjoy a relaxing and leisurely stay, and instead your visit was not a great experience. We would like to upgrade you to a suite room for your next stay here with us.

Take care and look forward to welcoming you back on your next visit to Xian.


Life is Better When Shared.

With warm regards,
Sheraton Xian Hotel Management Team
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Mission Viejo, California
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed March 30, 2012

Pricing is very cheap. This hotel is so old that it does not even have a shower. You have to stand in a bathtub and it's very small. In addition, the mildew smell is not pleasant. If you try open the windows, you will get bugs, mosquitos and pollutions ... I am glad that I was only there for 2 nights. It did not help even I was upgraded to a larger room due to membership status.

It is not located inside the city wall so taking a taxi to city center is a must. The problem is Fri/Sat night, lots of traffic so taxi cabs do not want to go there at certain hours.. go figure.. So leave early for dinner and night out. Taking taxi back is not an issue. One bonus, there is a Walmart nearby, about 20min walking if you need anything. It's very crowded!

This hotel is a stop for tour companies. While we was there, bus loads of Japanese tourists which completely filled the breakfast buffett restaurant. You have to get up early to beat the crowds or eat right before it ends.

Think before you book this hotel.

Room Tip: Higher floors would be better, less noises. Do not bother asking for a view, there is nothing to vi...
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  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, April 5, 2012
Dear 3musketeers24,

Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. It is regrettable that your stay with us did not meet the expectations that previous Sheraton Hotels have provided for you.
We recently have undergone an extensive renovation on the club floor and club rooms, I would recommend you to choose club floor for your next stay here as it is new and tastefully decorated. Thank you for your comments about the ordor issues you encountered in your guestroom – we would like to be able to correct this immediately.

I hope we will have an opportunity to welcome you back, and to regain your confidence in us.


Life is Better When Shared.

With warm regards,
Sheraton Xian Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Xi'an Hotel

Address: No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Xi'an
#10 Spa Hotel in Xi'an
#16 Luxury Hotel in Xi'an
#81 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Xi'an Hotel 4*
Reservation Options:
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Also Known As:
Sheraton Xi'An Hotel China/Shaanxi
Xi An Sheraton

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