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“Good hotel in Xian !” 4 of 5 stars
Review of The Westin Xi'an

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The Westin Xi'an
5.0 of 5 Hotel   |   No.66 Ci'en Road, Qujiang New District, Xi'an 710061, China   |  
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Hotel amenities
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Free Breakfast
Ranked #11 of 1,977 hotels in Xi'an
Bangalore, Karnataka, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Good hotel in Xian !”
4 of 5 stars Reviewed yesterday NEW

This is a great centrally located hotel is Xian... good decor.. nice bar.. good service - friendly and a wonderful breakfast spread - also a nice gym-spa.
The rooms are little far from the elevators (a good walk) and the layout is a little different but overall very clean, quiet and comfortable.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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172 people have reviewed this hotel

Traveler rating
    72
    65
    30
    5
    0
See reviews for
32
47
3
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Los Angeles
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Large hotel with very dim lights in the corridors. My girlfriend thought the mood was appealing and I thought it could have been a little cheerier. The rooms were nicely appointed and very comfortable. Many places to walk to right outside the Hotel. The bar manager was super nice and very accommodating. Breakfast was also very good.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syracuse, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spent 2 nights at the Westin Xian - we chose this property because of it's proximity to the Big Wild Goose Pagoda. There was a real glitch upon check - in - we had booked a Renewal Room which had a balcony (ie better view of the Pagoda) - however, when we were shown to our room it CLEARLY was not the room we paid for (small, no balcony). When I pointed out the error, the manager came up and, after a brief aggressive discussion on my part, we were shown to a Renewal Room. In defense of the manager, he did offer us wine/water, etc to compensate.

The new room was fine. The property is, for lack of a better term, "dark". Everything is brown ( a lot of wood, muted tones) - convoluted hallways - no real open spaces.

The breakfast buffet was varied, with a fine selection of Western and Asian Cuisine.

ALL hotel staff members were wonderful - helpful and gracious.

The location of the hotel is the real selling point - a ton to do right outside your door.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
91 reviews 91 reviews
78 hotel reviews
Reviews in 59 cities Reviews in 59 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel is very centrally located in Qu Jiang tourist area, very near the the Big Goose Tower. It is new. The room is beautifully decorated in modern Chinese style. The bed is very comfortable. Even though our room was next to the street it was not noisy. The staff were friendly and helpful. The lounge was great. The museum at the basement was small but defnitely worth visit. The strange smell at the 2F elevator lobby was something to fix. The quality of the breakfast is above average. The hotel is very good value for money.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinXian, General Manager at The Westin Xi'an, responded to this review, 3 days ago
Dear Valued Guest,

Greetings from the Westin Xian!

Thank you for staying with us at the Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward to welcoming you back in the near future with more renewing experiences!

Be well,

General Manager
Mr. Ugur Talayhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the Westin Xian with my family and it was one of the friendliest places I've ever stayed at. The manager waited up and greeted us at the door as our flight was delayed multiple hours and had kept the restaurant in the hotel open late for us. Every day the staff was incredibly pleasant and helpful and spoke English which was very helpful. There were five of us in two rooms and in the room with three people there were two queen beds which was really nice. The hotel is in a great location with one of the main attractions located across the street. I would definitely stay there again!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinXian, General Manager at The Westin Xi'an, responded to this review, 3 days ago
Dear Valued Guest,

Greetings from the Westin Xian!

Thank you for staying with us at the Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward to welcoming you back in the near future with more renewing experiences!

Be well,

General Manager
Mr. Ugur Talayhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

If you happen to be going to Xi'an, remember this hotel.

There are many lower cost but the Westin is a gem.
The architecture and design is quite, unassuming an very very relaxing to the body, soul, and the eyes.
Set next to the museum, surrounded by gardens and pedestrian walkways, this is a place to remember, specially if you are a SPG platinum member.

This is one place you can say "cost be damned"

Room Tip: this is not a high rise, but ask for rooms facing the museum side.
See more room tips
  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinXian, General Manager at The Westin Xi'an, responded to this review, 3 days ago
Dear Valued Guest,

Greetings from the Westin Xian!

Thank you for staying with us at the Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward to welcoming you back in the near future with more renewing experiences!

Be well,

General Manager
Mr. Ugur Talayhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Downers grove, IL
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Westin was very nice, great location, extremely quiet and with a friendly staff-really solid hotel and few complaints. The rooms are unique-sort of mod and very comfortable with unique windows and upgraded everything. The service at the lounge and breakfast areas left a little to be desired but that was such a small part of my stay, I can overlook it. For the comfort, I'd definitely stay there again.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinXian, General Manager at The Westin Xi'an, responded to this review, 2 days ago
Dear Valued Guest,

Greetings from the Westin Xian!

Thank you for staying with us at the Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward to welcoming you back in the near future with more renewing experiences!

Be well,

General Manager
Mr. Ugur Talayhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Westin Xi'an

Address: No.66 Ci'en Road, Qujiang New District, Xi'an 710061, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Xi'an
#6 Family Hotel in Xi'an
#7 Luxury Hotel in Xi'an
#8 Romantic Hotel in Xi'an
#10 Business Hotel in Xi'an
#81 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Xi'an 5*
Official Description (provided by the hotel):
Stay in an exciting historic location, just steps from the Big Wild Goose Pagoda and Xian’s many cultural gems, as well as restaurants and an upscale shopping area. Guests also enjoy easy access to an array of multi-national companies. ... more   less 
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Also Known As:
The Westin Xi'An China/Shaanxi

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