Our first room of three was on 3rd floor, it was far away near an entrance to corridors left and right, unfortunately, people finished off their conversations there late at night and the couple next door had a huge argument. There was an air conditioner outside our window, so needless to say didn't get much sleep.
Our guide had us moved next morning to an area overlooking a courtyard, as we were going out to see the terra cotta warriors we didn't check much. We noticed a building site at end of square we overlooked, when we came back and quite noisy, silly us thought that next day Sunday they would stop, but no, 7am they started again!
This time we went to desk ourselves and the manager organised a room on the other side, they are all near roads, but this one was quiet, all we wanted to do was sleep. We cancelled our trip for the day and slept for 6 hours. We were supposed to leave to go to Ghengdu that day was the earthquake there. We were so blessed we did not go, say another night there and we were happy.
We loved the breakfast every day, choose your time to eat to avoid the rush.
We also enjoyed every night the lounge area. We tried our usual club sandwich and hamburger which we cut and share together. Really delicious. Such good service, when we arrived our favourite couches we shown to us and our drinks they knew and came with much ceremony.
We found the staff here delightful and fun.
We knew the Chinese culture with room decor, so had no problems with colour or decor. Shower was large and double sinks great toilet separate. Very clean and staff helpful
Wifi excellent and desk staff after our initial noise problems, kept asking how things were and if they, could do anything for us.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Greetings from the Westin Xian!
Thank you for taking the time to share your feedback with us. We are delighted to know that our associates at the Front Desk and Westin Club Lounge exceeded your expectations and made your stay with us a truly memorable one.
We look forward to welcoming you back to the Westin Xian soon.
Executive Assistant Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.