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“Great Hotel - Highly Recommended” 5 of 5 stars
Review of Crowne Plaza Xi'an

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Crowne Plaza Xi'an
4.5 of 5 Hotel   |   No.1 Middle Section, Zhuque Road, Xi'an 710061, China   |  
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Ranked #10 of 2,170 Hotels in Xi'an
Certificate of Excellence 2014
Adelaide, Australia
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
“Great Hotel - Highly Recommended”
5 of 5 stars Reviewed March 12, 2014

We had two rooms on the club level and the experience was wonderful. The rooms are quite large and very well appointed. The staff are great, although the language barrier can be a bit challenging, but manageable. I highly recommend paying extra for the club level experience. Maria and her team in the club lounge are awesome, they will take care of all of your needs, you don't need to speak to anyone else. The provide the liaison to all the hotel services, and the service is instant. Great place to stay in Xian.

Stayed March 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review, March 16, 2014
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an.We are very glad to know that our staff and service helped inmaking your visit enjoyable. Meanwhile, we take our guestcomments very seriously and always strive to providecomfortable and friendly accommodations.Thank you again for your feedback and support and we lookforward to welcoming you back in the near future. Thankyou!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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212 reviews from our community

Traveler rating
    127
    59
    17
    7
    2
See reviews for
39
66
14
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
chine
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 25, 2014

This was my first trip in Xi'an and I have breakfast in buffet restaurant with great selection of food and very nice Danish and bread! The chef guillaume show me the buffet around and make me try the yogurt ( excellent)
After my experience for breakfast I decide to try the French restaurant at 51 floor! And the food was just fabulous and chef guillaume always still here ! Cooking for me
Thank you chef guillaume for this great experience you are a very passionate chef

Stayed February 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review, December 2, 2014
Dear guest , thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandhurst, United Kingdom
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 24, 2014

Only two years old and because of that, excellent. We stayed on the Executive floor and the whole package was excellent. Very high quality throughout, extremely helpful staff and no detail too much trouble.

Room Tip: Choose an Executive Club room
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review, December 2, 2014
Dear guest , thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 15, 2014

This hotel might as well be placed in London, Paris or New York and you would not notice any difference. It is a world class hotel in amenities and level of service. Breakfast was great with good selection of Western food. Good selection of Western channels on TV. And being that it is situated in Xi'an, it is very affordable.
However, there is the Chimney. I was in room 3412. Floor 34 room 12. Being that the hotel is a round building, all rooms with same number in the floor will face same direction. And at floor 34, looking outside the window, I stared right at the top of that large chimney which spewed its stuff into the air just a few blocks away. Locals explain that this is a heating plant which generates hot water distributed to heat all homes in the area, and that what it spews is steam. Not smoke. Either way, a very unpleasant view. So avoid rooms 09 through 14 in each floor to avoid the view of the chimney. The side opposite to room 12 is best.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review, December 2, 2014
Dear guest , thank you for taking the time to share your valuable feedback with us. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Top Contributor
70 reviews 70 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 12, 2014

I was there November last year. An almost perfect stay. I am prior arrangement with the hotel for connecting rooms and these had been arranged perfectly. Dinner in the chinese restaurant was tasty but slightly pricey.

Only few things that I really hope the hotel management can look into,
1) more hooks in the bath room and toilet will help. Infact, there is none in the toilet.
2) handle on the shower glass door seems to be installed on the wrong side.
3) exposed wires in bath room and toilet.

The metro was a short walk away and bus connection is convenient but due to its location, peak hour traffic was terrible. Traffic jam is still until 9pm.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitesburg, Georgia
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 10, 2014

The hotel is new and comfortable. The location is at a busy intersection, but the rooms are peacefully quiet. The rooms are average size, and the beds very comfortable. The breakfast was nice, with the range of offerings that are at most Crowne Plaza's in China. As noted by other reviewers, the food in the hotel is expensive by Chinese standards. There are good inexpensive local restaurants nearby if one is willing to cross the busy roundabout by the hotel. If you go two blocks to the left from the main entrance you will find several local restaurants that are good and inexpensive.

Room Tip: The higher thr floor the better the view of Xi'an
See more room tips
  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review, February 11, 2014
Dear Guest,
Thank you for your stay with us at Crowne Plaza Xi'an.
We are pleased to know that you appreciated the location of
our hotel, an aspect of our hotel that is preferred by many of
our guests. Your encouraging review will help us constantly
improve our quality even further as we hope to exceed over
and beyond our guest expectations. Thank you! We look very much forward to
welcoming you back in the future. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 3, 2014 via mobile

Great modern, trendy, big, comfortable, clean rooms! Very plush hotel. The service was the best we had in China. They even gave us a free late check out. The restaurant and food is good although expensive for China standards. Highly recommended.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Xi'an

Address: No.1 Middle Section, Zhuque Road, Xi'an 710061, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Xi'an
#6 Family Hotel in Xi'an
#6 Romantic Hotel in Xi'an
#7 Spa Hotel in Xi'an
#10 Luxury Hotel in Xi'an
#67 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Xi'an 4.5*
Number of rooms: 315
Reservation Options:
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Also Known As:
Crowne Plaza Xi'An China/Shaanxi

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