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“The only place to stay.” 5 of 5 stars
Review of Crowne Plaza Xi'an

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Crowne Plaza Xi'an
4.5 of 5 Hotel   |   No.1 Middle Section, Zhuque Road, Xi'an 710061, China   |  
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Ranked #10 of 2,171 Hotels in Xi'an
Certificate of Excellence 2014
Las Vegas
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“The only place to stay.”
5 of 5 stars Reviewed April 4, 2013

I made my first trip to China in December 2012. I went to Hong Kong, Beijing and then to Xi'an. Now I went to see the Terra Cotta warriors in Xi'an and what first came over me was the city.The pollution is so bad there you can't even see the sky. But what made my trip so great was staying at the Crowne Plaza Hotel. WOW what a staff. OK so I don't speak Chinese but Jermeny at the front desk was so nice and speaks very good English. But the main person who will take great care of you is the Chief concierge Miles.He knows everything that is happening in the city and speaks great English. Miles is the one to see if you need anything there. Now in the cafe there Anderson, Jack, Amber, & CoCo will take great care of you. The food and service are top of the line there. Now I recommend that you only stay 3 days in Xi'an because that pollution is really bad. And the only thing worth seeing is the Terra Cotta Warriors. But you have to stay at the Crowns Plaza the staff is worth the trip there and they will take great care of you.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review, May 7, 2013
Dear guest, thank you very much for staying with us and sharing your valuable comments about your experience.
We were very happy to learn that you enjoyed your stay at Crowne Plaza Xi’an. Feedback such as yours is very important for the hotel and goes a long way in encouraging the team to do better.
We are looking forward to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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209 reviews from our community

Traveler rating
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See reviews for
38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
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English first
Toronto
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 17, 2013

The Crowne Plaza Xi’an was one of the better hotels I stay at during my time in China. The staff was very helpful, attentive and friendly. They helped us figure out our route through different parts of the city and always asked how our day was when we returned. Crowne Plaza is about a 10-minute walk from the subway line and three stops away from the Bell Tower in the city centre.

The rooms were clean and comfortable. My only critique would be that the breakfast had too few options. The décor was beautiful throughout the hotel and the rooms were clean and comfortable.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review, May 7, 2013
Dear guest, thank you very much for staying with us and sharing your valuable comments about your experience.
We were very happy to learn that you enjoyed your stay at Crowne Plaza Xi’an. Feedback such as yours is very important for the hotel and goes a long way in encouraging the team to do better.
We are looking forward to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok
Senior Contributor
43 reviews 43 reviews
43 hotel reviews
Reviews in 27 cities Reviews in 27 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 7, 2013

luxurious hotel located on the south of the city
everything is nice about it, room is clean and comfortable, pillows and towels are from high quality - they even turn the shower head to the side so that you won't open the water on yourself when entering the shower
only small problem about the room was the small windows facing the view but with the cloudy fog in this town - not so much view anyway
location - it is hard to get to city walls by walking - must take taxi
pay attention that in rush hours its hard to get a taxi from anywhere in town
south part is closer to industrial park for those how need but still pretty far from it (around 40 minutes by taxi)

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review, March 17, 2013
Dear guest, thank you very much for staying with us and sharing your valuable comments about your experience.
We were very happy to learn that you enjoyed your stay at Crowne Plaza Xi’an. Feedback such as yours is very important for the hotel and goes a long way in encouraging the team to do better.
We are looking forward to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 28, 2013

Enjoyed this hotel. It was nice, clean, friendly and convenient to many things.

My wife and I stayed here while visiting the main tourist sights. It was convient.

We were able to walk to the subway station and go north to the Bell Tower and the city wall area.

Dinner in the hotel restaurant was nice but pretty pricey.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review, March 17, 2013
Dear guest, thank you very much for staying with us and sharing your valuable comments about your experience.
We were very happy to learn that you enjoyed your stay at Crowne Plaza Xi’an. Feedback such as yours is very important for the hotel and goes a long way in encouraging the team to do better.
We are looking forward to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uvalde
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 23, 2013

The room was very nice, we went in december with the family. breakfast was very good and the staff were amazing. The only issue i would have is that they need to follow the no smoking policy, you saw lots of guest smoking in the lobby near the elevators and the staff would walk right by them and say nothing. They need to put up signs like in hong kong, you will fined if you smoke.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review, March 17, 2013
Dear guest, thank you very much for staying with us and sharing your valuable comments about your experience.
We were very happy to learn that you enjoyed your stay at Crowne Plaza Xi’an. Feedback such as yours is very important for the hotel and goes a long way in encouraging the team to do better.
We are looking forward to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou, China
Top Contributor
62 reviews 62 reviews
30 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed January 15, 2013 via mobile

My family and I recently stayed at CP Xian. We were warmly greeted and treated first class as we stepped into this 5 star hotel. Everyone we met was extremely nice and pleasant. Mia and Anna took care of my Club Level needs and there wasn't a moment we weren't treated well.

The hotel itself is tall, clean and has the sweet smell of jasmine. Very spacious and new.

The breakfast buffet was exceptional and had a nice blend of western food to accompany our Chinese taste. Made to order omelette were second to none. My wife was extremely pleased with the congee soup.

We also had a private party of 15 in the main restaurant on the second floor of the hotel. This room and decor was very pleasant and first rate. Clean and very nice. The staff took care of our needs here and were very pleasant and polite. The food was exception. Our chef was present to see us out to the main lobby. I would highly recommend eating here.

I wanted to take the time and effort to thank everyone we met who were so kind and generous to my family and my wife's immediate family in Xian CP.

We look forward to seeing you soon and hope that those who appreciate a touch of tasteful, yet classy luxury will choose to stay, eat and rejoice at your glorious hotel.

Your friends

Jason, Kelly and Marcus

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review, March 17, 2013
Dear guest, thank you very much for staying with us and sharing your valuable comments about your experience.
We were very happy to learn that you enjoyed your stay at Crowne Plaza Xi’an. Feedback such as yours is very important for the hotel and goes a long way in encouraging the team to do better.
We are looking forward to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
VA
Top Contributor
73 reviews 73 reviews
29 hotel reviews
Reviews in 47 cities Reviews in 47 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 14, 2013

We stayed for one night in this new (one year old, we were told) hotel. It's very modern with quite a few "bells and whistles" in the rooms, as with all of the hotel rooms we stayed in while in China. Our room seemed larger than the usual hotel room, with an entry hall, walk-in closet (which was labeled "the locker room" on the light switches), and a quite luxurious bathroom which included a huge soaking tub and separate shower. The buffet breakfast was extensive and very good.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review, March 17, 2013
Dear guest, thank you very much for staying with us and sharing your valuable comments about your experience.
We were very happy to learn that you enjoyed your stay at Crowne Plaza Xi’an. Feedback such as yours is very important for the hotel and goes a long way in encouraging the team to do better.
We are looking forward to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Xi'an

Address: No.1 Middle Section, Zhuque Road, Xi'an 710061, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Xi'an
#6 Romantic Hotel in Xi'an
#6 Family Hotel in Xi'an
#7 Spa Hotel in Xi'an
#10 Luxury Hotel in Xi'an
#68 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Xi'an 4.5*
Number of rooms: 315
Reservation Options:
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Also Known As:
Crowne Plaza Xi'An China/Shaanxi

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