We stayed one night in this hostel, and the hostel overall was brilliant. very clean, beautiful rooms, western style bathrooms. we shared an 8 bed mixed dorm and the overall experience was postive. Plenty of room, clean beds, plug beside each bed, shelf to store items beside bed, brilliant. food was good, a little overpriced but was mostly western food. Supermarket across the road very cheap and very close to main road.
however, I would not recommend staying here due to the horrible treatment we got from the staff. when we arrived we had to wait almost 45 mins to check in, and when we were leaving we had a 8.45pm flight from xian airport. We paid 150rmb for a taxi ,at 5.45 I ordered a taxi to come right now, and at 6.20 the taxi had not arrived so I enquirer about its whereabouts. the girl looked confused and said you ordered a taxi for 9 o clock, as our flight was at 11. I said this was not the case and the girl started to speak in mandarin to her boss, and started to laugh. I asked if I would make my flight and they continued to speak in mandarin and the girl who ordered my taxi laughed at me numerous times. I explained if we missed our flights it would cost 2000rmb to replace the flight and if we missed it could we stay there for free, and the girl laughed again, which was rather rude, as she was costing us 2000rmb and could not even offer compensation of 42rmb. the main lady sent a y out to wave down a taxi off the street, so I asked for a refund, which the woman was rather slow at issuing. I asked the workers to speak English and each time I was rather rudely told no, and laughed at. eventually we took our stuff out to the Main Street to get a taxi and the boy had not waved down a taxi almost 25 mins later. the main lady running the hostel shouted at us and waved down an unofficial taxi, which I refused to get into as we were two girls and I told her I did not want raped or murdered. Again she laughed at us and eventually at almost 7pm we had to wave a taxi down ourselves which in the end was only 90 rmb on the meter.
Although overall the hostel was good, I was horrified at the treatment and the continued insult of being laughed at and talked about in a language I do not speak, and the final straw came when I was expected to get into an illegal taxi just so we would get out of the hostels hair.
Be wary of this hostel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.