Was looking a high quality experience and we a little disappointed.
First, my bad, had a multi-day itinerary and neglected to schedule a driver to pick up our party at the airport. Thought, no problem, phone concierge and he can fix. It as after 10:00 p.m. and was told, "sorry, cannot help." I would expect a hotel like this to be able to help.
Breakfast food was OK, but place was a zoo as at least one (1) other tour group was there. I will stay at a different hotel next time as I do not travel in groups and avoid this experience. Little things, had to track someone down to get tea, told them green and receive black.P.S. I have nothing against tour groups.....
Finally, showerhead in bathroom did not function correctly, could not position it. Also A/C in other room did not work after check in. They did fix, but my expectation at a Hilton is this stuff works right. If this expectation is incorrect, can always stay somewhere else.
- Official Description (provided by the hotel):
- Located in central Xi’an and surrounded by some of the city’s most popular shopping areas.Hilton Xi’an is one of the quintessential hotels in Xi’an that is ideal for both business and Leisure travellers. ... more less
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- Also Known As:
- Hilton Xi`An Hotel Xi`An
- Hilton Xi'An China/Shaanxi