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“Great respite on a Viking river trip” 5 of 5 stars
Review of Hilton Xi'an

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Hilton Xi'an
5.0 of 5 Hotel   |   No.199 Dongxin Street, Xincheng District, Xi'an 710005, China   |  
Hotel website
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Hotel amenities
Special Offer
25% Off & Free Wifi
Ranked #10 of 2,170 Hotels in Xi'an
Level Contributor
405 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Great respite on a Viking river trip”
5 of 5 stars Reviewed October 11, 2013

This hotel was a one night stay arriving late in the evening and departing early the next day. The hotel was clean and very comfortable and the staff was very professional The terra cotta warriors is the attraction in this part if china Our breakfast was very good. I can recommend this property

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, November 19, 2013
Thank you for your review of your past stay with us.
This is our duty and responsibility to care for our valuable guest.
We always appreciate any feedback whether positive or highlighting service or product issues.
Once again, thank you for your continuous support to the Hilton brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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635 reviews from our community

Traveler rating
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    56
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Olympia, WA
Level Contributor
102 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed October 9, 2013

This is a nice, good hotel. Our room was good, the bed was good, the bathroom was nice with good features. It had a good shower. The hotel is in good shape and the breakfast was more than adequate. All the staff I met were nice and very helpful. I would stay here again. I liked the location. There is a fun restaurant street a block away and it was nice to visit it late one evening when locals were out in a relaxed atmosphere. People were definitely having fun at the outdoor restaurants. It was a great way to meet average Chinese citizens.

I believe this hotel is operated by the same group that operates the Sofitel in Beijing and this hotel is definitely better.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, October 11, 2013
Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement.

This is our duty and responsibility to care for our valuable guest.

We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
salt pond village
Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed October 1, 2013

Great trip back to Xian. Will stay here again. Stayed 5 days and loved the breakfasts, gym, pool, room, ability to walk or catch bus to wherever we needed to go. Metro still will be expanding before easy to get around the very traffic congested city. Air quality is poor due to vehicle pollution sadly. Begin your trip by emailing the hotel staff any questions, needs, wishes. They will do their best to prepare for your stay. Easy walk to bell and drum tower. Enjoy and relax.

Room Tip: Get up to exec floor. Well worth the upgrade.
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, October 11, 2013
Thank you for your review of your past stay with us.

This is our duty and responsibility to care for our valuable guest.

We always appreciate any feedback whether positive or highlighting service or product issues.
Once again, thank you for your continuous support to the Hilton brand.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erie, Pennsylvania
Level Contributor
76 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed September 30, 2013 via mobile

The hotel has an impressive lobby. It was beautifully done. The check in experience wasn't great. Staff wasn't friendly, and after I told them that we'll have more than 1 guest in each room, they increased the rate. Reason was the rate under reservation was for 1 occupancy not 2. Not impressed.
The room was great, beds aren't as big as Marriott's. The bathroom was very nice.
They have courtyard view rooms, but not worth the extra money.
Breakfast buffet looked impressive, but not sure if it worth the price. There's a 24hr KFC one block away and it has decent breakfast menu.
There's a very popular night market just outside of the hotel, it's worth checking out.
Hotel is only 2 years old, but you could already notice wear on the carpet and bathrooms. Not sure if it's due to the Managment or the poor construction.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, October 11, 2013
Greetings from Hilton Xian and the ancient city!

I am writing to you in regards to your recent stay with us and thank you for taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality.

We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Level Contributor
91 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed September 27, 2013

Fine hotel. Seems new or very well maintained. Huge beds. Good pool. Good breakfast. Right in city centre, but 50mins more or less from airport. Inadequately staffed at check out in morning. Surrounding streets are noisy - try and get room facing other direction.

Room Tip: Get a room facing away from the street. It is low rise and the roads are noisy. Leave plenty of time...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, September 30, 2013
Greetings from Hilton Xian and the ancient city!
Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement.
We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed September 27, 2013

Everything you would expect from an Hilton hotel: professional service, rich buffet meals of not so high quality, scarcely fashinating. All in all, the furniture of the 70ies (probably original...) gave a funny touch. Our family suite was huge, at an high floor and kids loved it.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, September 30, 2013
Thank you for your review of your past stay with us.
This is our duty and responsibility to care for our valuable guest.
We always appreciate any feedback whether positive or highlighting service or product issues.
Once again, thank you for your continuous support to the Hilton brand.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed September 25, 2013

A bit glitzy and blingey for my taste, but you can't deny the quality of the place. The room was superbly appointed and both comfortable and spacious. The reception and concierge staff were quite helpful - though could have been better. The restaurant was excellent, as were its staff, and the bar is nice. You're paying a little more than for a generic Chinese run hotel, but you certainly notice the difference.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, September 30, 2013
Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement.
This is our duty and responsibility to care for our valuable guest.
We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Xi'an
#2 Business Hotel in Xi'an
#5 Family Hotel in Xi'an
#6 Spa Hotel in Xi'an
#8 Luxury Hotel in Xi'an
#72 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Official Description (provided by the hotel):
Located in central Xi'an and surrounded by some of the city's most popular shopping areas, Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. ... more   less 
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Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi

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