We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location and beautiful decor” 4 of 5 stars
Review of Hilton Xi'an

Save Saved
You added Hilton Xi'an to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Hilton Xi'an
5.0 of 5 Hotel   |   No.199 Dongxin Street, Xincheng District, Xi'an 710005, China   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Price
Save up to 20% off
Ranked #4 of 1,849 hotels in Xi'an
salt lake city, UT
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Great location and beautiful decor”
4 of 5 stars Reviewed June 30, 2013

This hotel is in a great location, very close to the city wall and the Muslim quarter. There is a vibrant pedestrian walking area just across the street and a clean fun food court nearby. The hotel decor is beautiful and elegant. THe buffet was great, home to the best chocolate croissant I have had in some time. The pool facility, while lovely, is marred by a swim cap policy (they have them for purchase there though) that seems pretty dated, and the fitness center is fine but not remarkable. Overall a lovely hotel in a key location.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, July 1, 2013
Thank you for taking the time to share your experience at the Hilton Xian.

This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality.

Regarding your comment relating to "Swmming Pool policy", I would like to clarify that it is required by Xi'an Hygiene Bureau which is mandatory.

Once again, thank you for your continuous support to the Hilton brand. I hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

357 people have reviewed this hotel

Traveler rating
    194
    122
    32
    7
    2
See reviews for
75
114
22
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
NYC, NY
Top Contributor
152 reviews 152 reviews
52 hotel reviews
Reviews in 80 cities Reviews in 80 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed June 30, 2013

We were very pleasantly surprised by how lovely and comfortable our rooms were -- we also appreciated that they had our information correct and had our rooms ready. The rooms are attractive and spacious - great bathroom, VERY soft robes, great air conditioning (which is VERY important...). The pool is very nice (but you MUST bring a swim cap or pay a lot for one! you CANNOT swim without a swim cap!). Great location, across from shopping (local) and food (also local). On the downside, rooms not so well-crafted - I mean that the furniture is not so well crafted.
But the real disappointment was breakfast - it was AWFUL - absolutely awful - not even the eggs were tasty -- we basically paid ALOT of money for really horrid food --- $96 (US dollars) for 4 of us. The first morning we ventured across the street to the street vendors -- we had delicious Y-T-Ouh (fried dough) and dumplings for a total of $4 (US dollars) for all 4 of us -- What a contrast - delicious fresh food for $4 versus horrid tasteless food for $96 (I am NOT exaggerating the prices.....)
So, stay in this comfortable hotel but venture out to eat....

Room Tip: Ask for a room overlooking the STREET - we did not and did not have a nice view (but maybe it is noi...
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, July 1, 2013
Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted due to the breakfast experience and I have taken your comments to our team to ensure in the future that we do a better job of streamlining the process for the guests.

Regarding your comment relating to “The pool is very nice (but you MUST bring a swim cap or pay a lot for one!)”, I am not sure to what you are referring. It would help me if you could clarify your comment and provide me with additional explanations so I could take necessary actions and address your concern. Currently our swimming cap price various from RMB22 to RMB88(Maximum) with different materials which guest could choose by themselves.

Once again, thank you for your continuous support to the Hilton brand.
The next time you have the opportunity to travel to the area. I do hope you will be our guest again – thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunlap. IL, United States
1 review
4 of 5 stars Reviewed June 27, 2013

Teh facility, especially, the interior is good though the exterior does not look great. Teh fitness center and the breakfirst are good. With regard to the service, the janitors are good but the conceiges is short. This is very typical that the services in northern part of China is not as good as in southern part of China. For example, we had asked conceiges for a bottle of water but we were told that we had to pay for. Though I understood that this probably is the hotel policy but this would not happen in any 5-start hotel in the east coast and southern part of China. Also, my college heard an argument in the check out in executive lounge fighting forthe number of water bottles consumed. I am wondering if this is worthful fighting.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, July 1, 2013
Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement.
Regarding your comment relating to “For example, we had asked conceiges for a bottle of water but we were told that we had to pay for.”. According to the Hilton brand standard, we would like to provide water to any in-house guest with complimentary. It would help me if you could clarify your comment and provide me with additional explanations and details so I could take necessary actions and address your concern to relevant department.
Once again, thank you for your continuous support to the Hilton brand and I hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Missouri
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 25, 2013

Xi'an is one of the few Chinese cities that Mao allowed to keep their city walls. This town feels like China and the Hilton is in a wonderful location to base for exploration. The amenities in the hotel were over the top. The restaurant was stocked with traditional Chinese food as well as western food for the less adventurous. My wife and I thought it was one of the nicest places we have ever stayed.

Room Tip: Any room will do. Speak slowly at the desk to help the desk clerks understand you.
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, July 1, 2013
Thank you for taking the time to share your experience at the Hilton Xian.
This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality.
I hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antigua
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 22, 2013

This hotel was truly a delight and definitely not our last! From the beautiful room and cleanliness of the hotel, quality bedding and linens, all amenities that you would need, our stay would be rated excellent!! I can honestly say that of all the hotels we have stayed in, this place is the best because of the gracious staff make it the best.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, July 1, 2013
Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. This is our duty and responsibility to care for our valuable guest. Once again, thank you for your continuous support to the Hilton brand.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerpen
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 17, 2013

We stayed at Hilton Xi'an for our honeymoon. Although we are Diamond members of Hilton and suites were available we were upgraded to an Executive King room, which was not really an upgrade because it only gave us acces to the executive lounge. Service at the executive lounge was really good. People there were very friendly and tried to help when we asked something. Service at the entrance was a lot worse. For example when we asked a taxi to bring us to the airport the taxi driver said something in Chinese to the Hilton front men and he told us it would be 200 RMB, ... when we said 'NO' put the meter on, the taxi driver put the meter on and the price was 80 RMB... Also the pool policy is a bit strange. When you enter they tell you the hotel policy is that you have to wear caps in the pool and then you have to buy caps because they do not provide them for free. Strange policy because we both have very short hair and even stranger is once we went in to the pool the 5 people that were in the pool were not all wearing caps, so they do not seem to enforce this policy. We had a buffet dinner at the restaurant Cafe Xian but as good as all the food was cold and really not good, so do not go to this restaurant. Even at breakfast the food at Café Xian was only very average. The really good thing about this hotel is the location between the inner wall of Xian.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, June 21, 2013
Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted due to the service which is not up to your expectation and I have taken your comments to our team to ensure in the future that we do a better job of streamlining the process for the guests. This is our duty and responsibility to care for our valuable guest. The next time you have the opportunity to travel to the area. I do hope you will be our guest again – thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longwood, Florida
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 15, 2013

This hotel is located with in the old city walls. Thee hotel is clean and the food was good. I would rate it as a 4 star. There are a lot of nice sights with in walking distance. The Drum Tower at night is a must see.The people were very friendly and helpful.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Hilton Xi'an? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Xi'an

Also Known As:
Hilton Xi`An Hotel
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi
Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Xi'an
#3 Business Hotel in Xi'an
#4 Family Hotel in Xi'an
#80 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Xi'an 5*
Official Description (provided by the hotel):
Located in central Xi’an and surrounded by some of the city’s most popular shopping areas.Hilton Xi’an is one of the quintessential hotels in Xi’an that is ideal for both business and Leisure travellers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Hilton EMEA, Travelocity, Hotels.com, Tingo, Ctrip DaoDao, Venere and Agoda so you can book your Hilton Xi'an reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hilton Xi'an, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.