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Hilton Xi'an: Traveler Reviews

5.0 of 5
No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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Hilton Xi'an
Ranked #6 of 1,525 hotels in Xi'an
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177 reviews from our community

    Trip type
Traveler rating
    91
    58
    20
    6
    2
Date Rating
Montreal, Qc
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
26 helpful votes 26 helpful votes
“A great hotel with great staff and even better breakfast buffet”
5 of 5 stars Reviewed February 12, 2013

This may also be one of the best hotels I've ever stayed at... That's saying a lot I know.

We booked a standard room, but were upgraded to their executive 8th floor. Front desk staff were helpful, spoke excellent English, and very accommodating.

Lobby: Grandiose, well decorated, free wifi internet.

Rooms: Spacious and well decorated. Very comfortable bed and bedding. Motorized curtains, spacious bathroom with steam shower. In room safe. The works. All must have been recently renovated. Rooms were spotless. Toiletries provided were also top notch.

Breakfast buffet: This may have been the highlight of the hotel. The best breakfast buffet, hands down. Extensive oriental options, egg station, salad bar, sushi, fruits, steamed dim sum options, salads, etc. You could eat here 10 days in a row and eat something different every time. The staff were also very polite, helpful and service was excellent.

China Restaurant: Excellent meal. Many options. But there are also many other places to dine in the area.

Only issue was with their concierge. We are seasoned travelers who like to take things easy and go with the flow. When we tried to book a day trip to see the Terra Cotta Warriors, the hotel staff was pushing the private car option or the 8 hr fixed rate cab option. I think this is something common all over china, as we experienced this at every stop on the trip. They assume foreigners will just pay inflated prices (most probably do... we don't).

Anyways, we took the 7 RMB bus to the Warriors and didn't think twice about the 500RMB offer we got the cab, or the 600RMB+tip for the tour (by the way, tour operators expect tips in China, and they will make you aware of this...). Trip took 50 minutes, on a clean and comfortable bus. I suggest you do your research about the day trips. these "arrangements" made by hotel staff for external services must include kickbacks or finders fees, and are usually never a good deal.

Room Tip: If you can afford it, book an executive suite and certainly include breakfast!
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask LuayG about Hilton Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review
February 28, 2013
Greetings from Hilton Xian and the ancient city!

Thank you for taking the time to complete this survey and share your experience at the Hilton Xian.

I sincerely apologize for the inconvenience and will personally talk to our Front Office Manager and have her focusing on the right service standards in the future.

We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“A up-to standard Hilton”
5 of 5 stars Reviewed February 6, 2013

The hotel is a very chinese style hotel and I believe many foreigners would like to take a visit. It's located in the "old town" of China, which is also close to the subway so that you can browse around Xian easily. Everything is of a standard 5* hotel and the services is nice too! The breakfast has good variety and enjoyed the stay there :)

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Joejoejoehk for Xi'an
Ask Joejoejoehk about Hilton Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review
February 28, 2013
Greetings from Hilton Xian and the ancient city!

Thank you for your comments and taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality.

We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, South Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Highly recommended.”
5 of 5 stars Reviewed January 23, 2013

Stayed one night in December 2012 - everything was excellent and very luxurious. No problems. Very good service. Really well presented, clean and modern room. Excellent bathroom (great shower). Breakfast selection was very broad. Would definitely stay again. (I'd live there if I could!)

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask greenie-esplanade about Hilton Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review
February 28, 2013
Greetings from Hilton Xian and the ancient city!

Thank you for taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality.

We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin Dells, Wisconsin
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
“Excellent hotel to stay at!”
5 of 5 stars Reviewed January 18, 2013

We stayed at the Hilton Xi'an recently and had a wonderful time. The rooms are beautiful and the staff at the front desk are very friendly and helpful. The breakfast was superb and again, the staff was friendly and always offering help to make our stay pleasant. The Director of Sales even stopped at our table asking if there was anything she could do to make our stay more pleasant. The location is great for walking to various sites of Xi'an. I would highly recommend the Hilton Xi'an!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask NorthBell about Hilton Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review
February 28, 2013
Greetings from Hilton Xian and the ancient city!
Thank you for taking the time to complete this survey and share your experience at the Hilton Xian.
We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Exceeded all expectations”
5 of 5 stars Reviewed January 9, 2013

We came to this hotel after staying at Hilton's Wangfujing property in Beijing. That hotel was good; this one blew it away. We were happy to be upgraded and the concierge floor staff was amazing. They were helpful and had exceptional English skills. We received excellent advice on where to eat and what to do. The city wall experience was unforgettable. We had an early flight and the staff thoughtfully packed us croissants and water. We will definitely tell everyone that this is an excellent hotel choice in Xian.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask Katherine L about Hilton Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review
February 28, 2013
Greetings from Hilton Xian and the ancient city!
Thank you for your very positive comments and share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality.
We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Xi'an

Also Known As:
Hilton Xi`An Hotel
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi
Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Region: China > Shaanxi > Xi'an
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 1,525 hotels in Xi'an
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Located in central Xi’an and surrounded by some of the city’s most popular shopping areas.Hilton Xi’an is one of the quintessential hotels in Xi’an that is ideal for both business and Leisure travellers. ... more   less 
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