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Hilton Xi'an: Traveler Reviews

5.0 of 5
No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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Hilton Xi'an
Ranked #6 of 1,526 hotels in Xi'an
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177 reviews from our community

    Trip type
Traveler rating
    91
    58
    20
    6
    2
Date Rating
Adelaide, South Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Highly recommended.”
5 of 5 stars Reviewed January 23, 2013

Stayed one night in December 2012 - everything was excellent and very luxurious. No problems. Very good service. Really well presented, clean and modern room. Excellent bathroom (great shower). Breakfast selection was very broad. Would definitely stay again. (I'd live there if I could!)

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask greenie-esplanade about Hilton Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review
February 28, 2013
Greetings from Hilton Xian and the ancient city!

Thank you for taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality.

We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin Dells, Wisconsin
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
“Excellent hotel to stay at!”
5 of 5 stars Reviewed January 18, 2013

We stayed at the Hilton Xi'an recently and had a wonderful time. The rooms are beautiful and the staff at the front desk are very friendly and helpful. The breakfast was superb and again, the staff was friendly and always offering help to make our stay pleasant. The Director of Sales even stopped at our table asking if there was anything she could do to make our stay more pleasant. The location is great for walking to various sites of Xi'an. I would highly recommend the Hilton Xi'an!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask NorthBell about Hilton Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review
February 28, 2013
Greetings from Hilton Xian and the ancient city!
Thank you for taking the time to complete this survey and share your experience at the Hilton Xian.
We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Exceeded all expectations”
5 of 5 stars Reviewed January 9, 2013

We came to this hotel after staying at Hilton's Wangfujing property in Beijing. That hotel was good; this one blew it away. We were happy to be upgraded and the concierge floor staff was amazing. They were helpful and had exceptional English skills. We received excellent advice on where to eat and what to do. The city wall experience was unforgettable. We had an early flight and the staff thoughtfully packed us croissants and water. We will definitely tell everyone that this is an excellent hotel choice in Xian.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask Katherine L about Hilton Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review
February 28, 2013
Greetings from Hilton Xian and the ancient city!
Thank you for your very positive comments and share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality.
We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
“Exactly what you expect from a Hilton business hotel”
3 of 5 stars Reviewed January 7, 2013

This is a good solid Hilton. Being in Asia I would say its a higher standard than Hilton's throughout Europe. The rooms are very nicely appointed and very comfortable. If you are looking to utilize the concierge service I wold recommend visiting the Sofitel down the road. We started by visiting the concierge desk within the Hilton but they were only interested in selling their own overpriced services and when we said we would look elsewhere we let someone harassed. The Sofitel sorted us out with exactly the kind of trip we wanted in about 5 minutes.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Sallymcchat about Hilton Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review
February 28, 2013
Greetings from Hilton Xian and the ancient city!

I noticed we have not entirely met your expectations, in particular with the Concierge service. I sincerely apologize for the inconvenience and will personally talk to our Front Office Manger and have her focusing on the service standards improvement in the future.

Thank you for taking the time to complete this survey and share your experience at the Hilton Xian. We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
“Extraordinary service”
5 of 5 stars Reviewed January 7, 2013

I was there in December with a friend and her baby. The baby had a bad cold and we were concerned. The staff not only found us the most approriate place to get medical care, they sent a staff person with us to navigate and translate. (this was not his regular job, we were not charged for this, and he even refused a tip!) Then another staff person prepared his father's recipe of pear soup for the baby and for us. The accommodations were great, the hotel beautiful and well located, the breakfast sensational - but, the staff was truly exceptional. I don't remember receiving such care at a hotel before this.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Elizabeth E about Hilton Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review
February 28, 2013
Greetings from Hilton Xian and the ancient city!

Thank you for taking the time to complete this survey and share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality.

We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Xi'an

Also Known As:
Hilton Xi`An Hotel
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi
Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Region: China > Shaanxi > Xi'an
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 1,526 hotels in Xi'an
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Located in central Xi’an and surrounded by some of the city’s most popular shopping areas.Hilton Xi’an is one of the quintessential hotels in Xi’an that is ideal for both business and Leisure travellers. ... more   less 
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