We stayed at the Hilton Xi'an recently and had a wonderful time. The rooms are beautiful and the staff at the front desk are very friendly and helpful. The breakfast was superb and again, the staff was friendly and always offering help to make our stay pleasant. The Director of Sales even stopped at our table asking if there was anything she could do to make our stay more pleasant. The location is great for walking to various sites of Xi'an. I would highly recommend the Hilton Xi'an!

We came to this hotel after staying at Hilton's Wangfujing property in Beijing. That hotel was good; this one blew it away. We were happy to be upgraded and the concierge floor staff was amazing. They were helpful and had exceptional English skills. We received excellent advice on where to eat and what to do. The city wall experience was unforgettable. We had an early flight and the staff thoughtfully packed us croissants and water. We will definitely tell everyone that this is an excellent hotel choice in Xian.

This is a good solid Hilton. Being in Asia I would say its a higher standard than Hilton's throughout Europe. The rooms are very nicely appointed and very comfortable. If you are looking to utilize the concierge service I wold recommend visiting the Sofitel down the road. We started by visiting the concierge desk within the Hilton but they were only interested in selling their own overpriced services and when we said we would look elsewhere we let someone harassed. The Sofitel sorted us out with exactly the kind of trip we wanted in about 5 minutes.

I was there in December with a friend and her baby. The baby had a bad cold and we were concerned. The staff not only found us the most approriate place to get medical care, they sent a staff person with us to navigate and translate. (this was not his regular job, we were not charged for this, and he even refused a tip!) Then another staff person prepared his father's recipe of pear soup for the baby and for us. The accommodations were great, the hotel beautiful and well located, the breakfast sensational - but, the staff was truly exceptional. I don't remember receiving such care at a hotel before this.