We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Highly recommended.” 5 of 5 stars
Review of Hilton Xi'an

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Hilton Xi'an to your Saves list
Hilton Xi'an
5.0 of 5 Hotel   |   No.199 Dongxin Street, Xincheng District, Xi'an 710005, China   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Book early, up to 20% off
Ranked #8 of 2,170 Hotels in Xi'an
Adelaide, South Australia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Highly recommended.”
5 of 5 stars Reviewed January 23, 2013

Stayed one night in December 2012 - everything was excellent and very luxurious. No problems. Very good service. Really well presented, clean and modern room. Excellent bathroom (great shower). Breakfast selection was very broad. Would definitely stay again. (I'd live there if I could!)

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, February 28, 2013
Greetings from Hilton Xian and the ancient city!

Thank you for taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality.

We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

593 reviews from our community

Traveler rating
    333
    187
    52
    15
    6
See reviews for
113
226
33
88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Wisconsin Dells, Wisconsin
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 18, 2013

We stayed at the Hilton Xi'an recently and had a wonderful time. The rooms are beautiful and the staff at the front desk are very friendly and helpful. The breakfast was superb and again, the staff was friendly and always offering help to make our stay pleasant. The Director of Sales even stopped at our table asking if there was anything she could do to make our stay more pleasant. The location is great for walking to various sites of Xi'an. I would highly recommend the Hilton Xi'an!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, February 28, 2013
Greetings from Hilton Xian and the ancient city!
Thank you for taking the time to complete this survey and share your experience at the Hilton Xian.
We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 9, 2013

We came to this hotel after staying at Hilton's Wangfujing property in Beijing. That hotel was good; this one blew it away. We were happy to be upgraded and the concierge floor staff was amazing. They were helpful and had exceptional English skills. We received excellent advice on where to eat and what to do. The city wall experience was unforgettable. We had an early flight and the staff thoughtfully packed us croissants and water. We will definitely tell everyone that this is an excellent hotel choice in Xian.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, February 28, 2013
Greetings from Hilton Xian and the ancient city!
Thank you for your very positive comments and share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality.
We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 7, 2013

This is a good solid Hilton. Being in Asia I would say its a higher standard than Hilton's throughout Europe. The rooms are very nicely appointed and very comfortable. If you are looking to utilize the concierge service I wold recommend visiting the Sofitel down the road. We started by visiting the concierge desk within the Hilton but they were only interested in selling their own overpriced services and when we said we would look elsewhere we let someone harassed. The Sofitel sorted us out with exactly the kind of trip we wanted in about 5 minutes.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, February 28, 2013
Greetings from Hilton Xian and the ancient city!

I noticed we have not entirely met your expectations, in particular with the Concierge service. I sincerely apologize for the inconvenience and will personally talk to our Front Office Manger and have her focusing on the service standards improvement in the future.

Thank you for taking the time to complete this survey and share your experience at the Hilton Xian. We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 7, 2013

I was there in December with a friend and her baby. The baby had a bad cold and we were concerned. The staff not only found us the most approriate place to get medical care, they sent a staff person with us to navigate and translate. (this was not his regular job, we were not charged for this, and he even refused a tip!) Then another staff person prepared his father's recipe of pear soup for the baby and for us. The accommodations were great, the hotel beautiful and well located, the breakfast sensational - but, the staff was truly exceptional. I don't remember receiving such care at a hotel before this.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, February 28, 2013
Greetings from Hilton Xian and the ancient city!

Thank you for taking the time to complete this survey and share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality.

We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 6, 2013

We did not know what to expect from this hotel, not knowing anything about Xi'an, but what a beautiful hotel. We booked 2 rooms for us and our 2 teenage boys, and was amazed by the quality and service we received. The decor in this hotel is exquisite, the staff well trained, friendly and helpful, our family thrives on our first cup of morning coffee, this is not the way the chinese do it, but every morning when we requested coffee, we received! We arranged a tour guide, which I would strongly recomend, getting around with public transport is non existing, and the Terracotta Warriors is about and hour away from the city centre.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, March 1, 2013
Greetings from Hilton Xian and the ancient city!

Thank you for taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality.

We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indonesia
Top Contributor
120 reviews 120 reviews
84 hotel reviews
Reviews in 60 cities Reviews in 60 cities
282 helpful votes 282 helpful votes
5 of 5 stars Reviewed January 5, 2013

We arrived very late at night and they still greeted us warmly in the very cold Xian. Check in went very smooth and fast and we really liked the room since it was warm inside. The room is big enough and very clean with Tang dynasty picture hanging on the wall. The bathroom has bathup and shower. The breakfast is one of the best breakfast we had during our tour in China. The combination of local food, western food and dimsum choice. Location wise is inside the city wall but a bit far from Bell and Drum tower. If it wasn't cold we don't mind to walk around. We stayed during Christmas Eve and we saw choir singing in the lobby, it brought the feels of Christmas in Xian. Overall we satisfied with our choice staying in Hilton Xian.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, March 1, 2013
Greetings from Hilton Xian and the ancient city!

Thank you for taking the time to complete this survey and share your experience at the Hilton Xian.

We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to Hilton Xi'an? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Xi'an
#4 Business Hotel in Xi'an
#5 Family Hotel in Xi'an
#6 Spa Hotel in Xi'an
#8 Luxury Hotel in Xi'an
#76 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Official Description (provided by the hotel):
Located in central Xi'an and surrounded by some of the city's most popular shopping areas, Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton EMEA, Priceline, Travelocity, Hotels.com, Booking.com, Agoda and Ctrip TA so you can book your Hilton Xi'an reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi

Owners: What's your side of the story?

If you own or manage Hilton Xi'an, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.