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Hilton Xi'an: Traveler Reviews

5.0 of 5
No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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Hilton Xi'an
Ranked #6 of 1,527 hotels in Xi'an
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178 reviews from our community

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Traveler rating
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Beijing, China
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
“A good stay in Xi´an”
5 of 5 stars Reviewed January 4, 2013

We stayed here 4 nights after Christmas time 2012/2013.

Check-in experience,
We came from airport that takes around 1 hour, normal taxi would cost 150-180 RMB. (we took private tour that I also recommend you save time as they pick you from luggage claim area and have typically better car. It costs around 200-250RMB). Train station is few kilometers away just next to the north part of the city wall and private pickup cost 90 RMB taxi would cost less than 10 RMB.
We experienced quite smooth and fast typical check-in procedures. Lobby is quite nicely decorated and huge as well as hotel building. All staff speak well English and quite welcoming.

Lounge,
HHonors members or via upgrade you can also enjoy the Lounge at 8th floor. It offers evening snacks between 18:00 to 20:00. That includes but not limited, good red wine and cheese. It was not crowded at all during our stay and we also enjoyed a lot the ambience. (There are daily newspapers, big flat screen and PCs for your usage just like typical lounges) Food is in general delicious. The only problem, There is no breakfast offering in the lounge.

Hotel / Room,
Hotel is recently opened (late 2011) and has a lean design and architecture. I like it very much. Rooms are decent size and furniture is tastefully selected, nice big size bathroom. Good mattress. TV offers typical channels (HBO, CNN etc.). Not noisy. Air condition is working well. By the time, when we visit it was -15 in Xi’an. There is one problem tough, the room(5th floor) has quite much kitchen smell. From 5 in the morning, it began with some bread etc. and evening time dinner smell, that was annoying. I found in general the hotel quite clean and well maintained.

Transport
East gate and city wall is few minutes walking distance. The rest per bus (public transport) or taxi. I recommend bus as taxi asks typically quite high prices. (e.g. To Drum tower, it should be 8-9RMB bur asked price is around 100 RMB. Bus cost 1 or 2 RMB depending on the bus.) We took 32 that goes to Bell/drum tower in 10 minutes, follow shortest route and costs 1 RMB/person.

Location,
It is within city walls but not really walking distance to Pagodas or Bell tower, Muslim quarter. Across the road there is a very good Muslim restaurant that I strongly recommend. Quite clean, big and prestigious. (you cannot miss it just opposite of the main gate of the hotel). In the evening there is also a night market where you can eat primarily the seafood. This is also famous in Xi’an and always crowded after 21:00 until 23:00.

As I don't know any other hotels in Xi’an, I cannot compare it with others but it is a good 5 star hotel and one of most prestigious and expensive choice in Xi’an.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask pegasustr about Hilton Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review
March 1, 2013
Greetings from Hilton Xian and the ancient city!

Thank you for taking the time to complete this survey and share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality.

We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Top Contributor
71 reviews 71 reviews
63 hotel reviews
Reviews in 46 cities Reviews in 46 cities
40 helpful votes 40 helpful votes
“Very comfortable rooms, the only complaint I have is the location.”
4 of 5 stars Reviewed January 3, 2013

Many of the reviews mention how convenient the location of the hotel is, within walking distance to the bell tower, city wall, etc. But when we were there 2 weeks ago, it wasn't convenient for us.. at all. Perhaps its due to the cold (it was -10C when we were there), hard to find any taxi, and hard to find good place to eat (within walking distance from the hotel), or perhaps its just the fact that Xi'an is a crappy city?

Anyway, I have no complaints on the hotel itself. Its new, the room is comfortable, and good service. As a gold HHonors was immediately ushered to the Executive lounge for check-in. The staffs can speak a bit of English and were very helpful in assisting us to arrange for day trip to see the Terracotta museum.

We had dined at all of their onsite restaurants and quality was ok. Overall, good value for money.

Room Tip: Executive Floor
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask mrtravelmore about Hilton Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review
March 1, 2013
Greetings from Hilton Xian and the ancient city!

Thank you for taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality.

We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penicuik
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
“Loved it!”
5 of 5 stars Reviewed January 3, 2013

Our second hotel as we tour China and once again delighted with the high standard of service and comfort. Only here for one night we had a good room on a high floor with city views. A huge bathroom with separate rainforrest shower and luxury toiletries. fluffy robes,slippers and an abundant supply of towels allowed us to refresh ourselves ready for an evening on the town. Only had time to eat breakfast in the hotel and am happy to report that it was fantastic! Never seen such a variety of foods for breakfast before. Close to City Wall but we were unable to find an entrance point - would loved to have walked around it.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask OrkneygalPenicuik about Hilton Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review
March 1, 2013
Greetings from Hilton Xian and the ancient city!

Thank you for taking the time to complete this survey and share your experience at the Hilton Xian.

We hope to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leesburg, Florida
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“The best ever”
5 of 5 stars Reviewed December 9, 2012

We stayed at 5 star hotels on our Viking Cruise trip but this was the best. The lobby is magnificent from the huge chandelier to the beautiful wall decorations. . corridors by the rooms were wide and very quiet. The room was spacious and beautifully appointed with power operated drapes and drop down screen behind the clear glass to the bathroom. We could not hear any street noise. The breakfasts were spread out over a space of three rooms. In addition there were morning newspapers in the dining area. This was undoubtedly the best hotel we've ever been in! The central air conditioning (no through-the-wall air conditioning here) was whisper quiet.

Room Tip: We had an upper room, floor 21, so it was away from most street noise.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask punster10 about Hilton Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review
December 12, 2012
Thank you for taking time to post your nice comments about your stay with Hilton Xi'an. We are so glad to hear that you had a fantastic stay here.

Hilton Xi’an welcomes guests with 309 spacious guest rooms from 43 to 248 squre meters and 9-meter ceiling height lobby which featuring distinctive Tang dynasty touches. in the rooms, you could enjoy the city view or landscape roof garden.

Thank you again for your nice comments and we looking forward to seeing you soon. safe traval!
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San Diego
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“Great Service and Hotel”
5 of 5 stars Reviewed November 27, 2012

We stayed here for 2 nights during our trip to China. As a Hhonors Gold Member, the front desk immediately took us to the Executive Lounge to relax and get a drink while they process my reservation. The staff at the Exec Lounge was excellent. When my daughter couldn't find the chocolate that was part of the welcome fruit basket they went out of their way to get her another piece of chocolate! Breakfast can be in the Exec Lounge or in the Lobby Cafe. I recommend you go to the Cafe. The selection was extensive with a mix of western and asian food. They even had a juicer where you could juice your own watermelon or cantalope! The rooms were comfortable, clean and didn't smell of smoke. The hotel is located within the city wall and about 2 blocks from the east wall which was very convenient. We took 2 taxis from the airport to the hotel and paid 184 and 214 RMB. On our way back to the airport, Linda (our guide) arranged for a van and driver for 200 RMB. Overall, this has been the best hotel during our trip and I would recommend this place to anyone. The only negative is that the room thermostat does not work, but that is the case in all the hotels that we stayed.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask nightmarcher about Hilton Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review
December 12, 2012
Thank you for taking time to post your review. We are glad to learn that you were satisfied with your recent stay at Hilton Xi'an.

At Cafe Xian, diners may choose from an array of Asian and Western cuisines served buffet-style with a large selection of premium wines and beers. The open kitchen showcases the ingredients that go into every dish. An all-day à la carte menu is also available.

For HHonor members, Hilton often has different attractive promotions by period. You could visit our hotel offical web to get the updated information.

Thank you again for your nice review. I hope that we could offer you highest level of service soon again during your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Xi'an

Also Known As:
Hilton Xi`An Hotel
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi
Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Region: China > Shaanxi > Xi'an
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 1,527 hotels in Xi'an
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Located in central Xi’an and surrounded by some of the city’s most popular shopping areas.Hilton Xi’an is one of the quintessential hotels in Xi’an that is ideal for both business and Leisure travellers. ... more   less 
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