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“Good hotel” 4 of 5 stars
Review of Hilton Xi'an

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Hilton Xi'an
5.0 of 5 Hotel   |   No.199 Dongxin Street, Xincheng District, Xi'an 710005, China   |  
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Ranked #5 of 2,041 hotels in Xi'an
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Good hotel”
4 of 5 stars Reviewed November 25, 2012

Easy to find with navigator, not sure if it is the city center of Xi'an, but looks nice.
It was end of Jan. very cold there, hotel lobby is not warm too. Not much people are in the lobby especially appeared the cold. A long distance to go to Terracotta Warriors, and the local people were not very nice, they charge for nearly everything.
Even I do not like the city and people here, but this hotel is good. Chinese restaurant is good tasted, local food with Cantoness, it was the best I had in Xi'an.
Service is not that good, not easy to find staffs every where, but might be the Chinese Ner Year.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, December 12, 2012
Thank you for taking the time to post your review.

We were sorry to learn that you were disappointed with your recent stay at Hilton Xi'an.

We always endeavor to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the relevant management for their attention and action.

Hilton Xi'an is located in the heart of the ancient city, within the 600-year-old City Wall, a short walk from the landmark Bell Tower and the famous Terracotta Warriors are just 45 minutes away.

We would like to get your contact infomation if possible, please send it to: xian.info@hilton.com. this will enable us to take the appropriate action.

We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel at some point in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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441 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Ho Chi Minh City, Vietnam
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 25, 2012

Great room, view was of tenements across the street, hotel is cubed with a central court yard. Food was good in the main dining room, with a lot of local specialites so haved a lot of hassle of having to do street food. High quality that you get at overseas Hiltons was on full display with the food in the breakfast buffet and on executive lounge. Service suffered a bit due to a kind of lack of English skills, it was a stark constrast to the Beijing Wangfujing where everyone spoke perfect English. I guess this is kind of a "small" town in comparison. Room was spacious, nicely furnished, all in all ok - note they allow the black expensive cabs to park out front and acted like they didn't want to help us find a normal cab to take us back to the airport. Kind of annoying. Still five star all the way though.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, December 12, 2012
hank you for taking the time to write a review of our hotel.

I was delighted to read that you are satisfied with our facilities and will also let related staff to know that you are not satisfied with our service.Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make improvements.

Once again thank you for your truly valuable comments. I hope that we will be able to look forward to welcoming you back to the Hilton Xi'an.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avon Lake, Ohio
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 20, 2012

Upon entering the Hilton in Xian you will be transported off of the crowded, noisy streets into an enormous, open, elegant space. Our room there was quiet and very comfortable, with an especially large bathroom. The club is spacious and welcoming. The staff was very quick and curtious.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, December 12, 2012
Thank you for taking the time to write a review of our hotel.

I was delighted to read that you are satisfied with our service and facilities.

Hilton Xi’an welcomes Guests with 309 spacious guest rooms featuring distinctive Tang dynasty touches. All rooms and suites include a full complement of amenities.

Once again thank you for your truly valuable comments. I hope that we will be able to look forward to welcoming you back to the Hilton Xi'an.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Contributor
45 reviews 45 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 19, 2012

The main reason travellers go to Xi'an is to see the Terracotta Warriors. One of the wonders of the world and to go to China and not to see the Terracotta Warriors is almost impossible to contemplate. In late October when we were there the air quality in Xi'an was very poor indeed and going outside the air hit the back of the throat and the lungs quite badly. The hotel was a great refuge with perhaps the best buffet breakfast we have ever had. It is very well located and if you can, when you stay in Xi'an, this would be the place to stay. A real oasis

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, December 12, 2012
Thank you for taking time to post the nice comments about your recent stay in Hilton Xi'an.

Hilton Xi'an is located in the heart of the ancient city, within the 600-year-old City Wall and a short walk from the landmark Bell Tower. Entertainment and dining options abound nearby, as well as shopping, clubs, cinemas and historical sights. The hotel is close to the main subway line and train station. Xi'an International Airport and the famous Terracotta Warriors are just 45 minutes away.

Once again thank you for your truly valuable comments. I hope that we will be able to look forward to welcoming you back to the Hilton Xi'an.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
119 reviews 119 reviews
87 hotel reviews
Reviews in 93 cities Reviews in 93 cities
309 helpful votes 309 helpful votes
4 of 5 stars Reviewed November 11, 2012

We were part of a Viking tour group. It is a very nice hotel with large, luxurious rooms. They did have free WiFi in the lobby. There was not enough room in the breakfast area so we had to carry our food and drinks, and sit, in another room, which was a little inconvenient.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, December 12, 2012
Thank you for taking the time to post your review.

We were sorry to learn that you were not very satisfied with your recent stay at Hilton Xi'an.

We always endeavor to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the relevant management for their attention and action.

We would like to get your contact information if possible, please send it to: xian.info@hilton.com. this will enable us to take the appropriate action.

We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel at some point in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Uk
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 11, 2012

Beautiful reception, staff pleasant and spoke good english. Executive floor staff were very professional and helpful. Lovely room, very comfortable hotel. Good food. Staff kindly prepared a birthday cake for my boyfriend for his birthday, beautiful cake with flowers and candles.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, December 12, 2012
Thank you for taking time to post your review. We are glad to learn that you were satisfied with your recent stay at Hilton Xi'an.

We always endeavor to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. We are honored to arrange the birthday cake for your boyfriend. We will be glad to spend every important and happy moment with you, our valued guests.

Thank you again for your kind comment and welcome you back to the hotel at some point in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lorne, Australia
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 9, 2012

Like so many travellers we went to Xi'an to see the terracotta warriors. I was not expecting anything special with the hotel and was pleasantly surprised. This was one of the most luxurious Hiltons at which I've stayed. The staff tried incredibly hard to make our stay as enjoyable as possible, even coming up to the buffet with us to offer suggestions regarding Chinese dishes for us to try. Some staff had better English skills than others but I certainly can't complain as they all spoke better English than I do Chinese!
The hotel is in a good location for sight seeing and I would readily recommend it.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, December 12, 2012
Thank you for taking time to post your review. We are glad to learn that you were satisfied with your recent stay at Hilton Xi'an.

We always endeavor to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations.

Thank you again for your kind comment and welcome you back to the hotel at some point in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#3 Spa Hotel in Xi'an
#4 Business Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#78 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Xi'an 5*
Official Description (provided by the hotel):
Located in central Xi’an and surrounded by some of the city’s most popular shopping areas.Hilton Xi’an is one of the quintessential hotels in Xi’an that is ideal for both business and Leisure travellers. ... more   less 
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Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi

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