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“Excellent” 5 of 5 stars
Review of Hilton Xi'an

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Hilton Xi'an
5.0 of 5 Hotel   |   No.199 Dongxin Street, Xincheng District, Xi'an 710005, China   |  
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Ranked #4 of 1,989 hotels in Xi'an
London, Uk
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Excellent”
5 of 5 stars Reviewed November 11, 2012

Beautiful reception, staff pleasant and spoke good english. Executive floor staff were very professional and helpful. Lovely room, very comfortable hotel. Good food. Staff kindly prepared a birthday cake for my boyfriend for his birthday, beautiful cake with flowers and candles.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, December 12, 2012
Thank you for taking time to post your review. We are glad to learn that you were satisfied with your recent stay at Hilton Xi'an.

We always endeavor to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. We are honored to arrange the birthday cake for your boyfriend. We will be glad to spend every important and happy moment with you, our valued guests.

Thank you again for your kind comment and welcome you back to the hotel at some point in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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423 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Lorne, Australia
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 9, 2012

Like so many travellers we went to Xi'an to see the terracotta warriors. I was not expecting anything special with the hotel and was pleasantly surprised. This was one of the most luxurious Hiltons at which I've stayed. The staff tried incredibly hard to make our stay as enjoyable as possible, even coming up to the buffet with us to offer suggestions regarding Chinese dishes for us to try. Some staff had better English skills than others but I certainly can't complain as they all spoke better English than I do Chinese!
The hotel is in a good location for sight seeing and I would readily recommend it.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, December 12, 2012
Thank you for taking time to post your review. We are glad to learn that you were satisfied with your recent stay at Hilton Xi'an.

We always endeavor to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations.

Thank you again for your kind comment and welcome you back to the hotel at some point in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 9, 2012

We stayed at the hotel for 2 nights and I will definitely say this was a 5 star experience from start to finish. The hotel staff personally greeted us and checked us in quickly and without issue. The General Manager of the hotel took time to welcome us to the hotel personally adding an extra positive experience to the stay. All the room requests were addressed and at the hotel when we arrived such as international adapters, and other items. The staff was very helpful in providing information regarding tours and recommended local places to shop, dine and tour. There are many places convenient and within walking distance to the hotel. The hotel has an excellent Executive Lounge and food selection. The rooms were clean and well maintained. I will definitely stay here again in the future and highly recommend for anyone visiting Xi'an for business or leisure.

Room Tip: Rooms on high floors offer decent views of Xi'an.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, November 18, 2012
Thank you so much for taking time to post your kind comments about your recent stay at Hilton Xi'an. I will let the staff from the Front Desk, Housekeeping,Concierge and F&B know that you have a pleasant stay with us.

Hilton Xi'an is located in the heart of the ancient city, within the 600-year-old City Wall and a short walk from the landmark Bell Tower. Entertainment and dining options abound nearby, as well as shopping, clubs, cinemas and historical sights. The hotel is close to the main subway line and train station. Xi'an International Airport and the famous Terracotta Warriors are just 45 minutes away.

All of us at Hilton Xi'an are passionate about hospitality and we hope to see you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Top Contributor
73 reviews 73 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed November 7, 2012 via mobile

We told the hotel,it was our Wedding Anniversary.They made us feel like a VIP.The Suite they upgraded to was HUGE,with flowers and pastries.We had written the General Manager with some requests and they adhered to everything.All the staff made us feel like we were the only guests at the hotel.If you want a great hotel in X'an, Hilton is the one!!!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, November 18, 2012
Thank you for taking time to post your review.We are glad to learn that you were satisfied with your recent stay at Hilton Xi'an.

We always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations.We are hornored to arrange the Wedding Anniversary for you. We will be glad to spend every important and happy moment with you, our valued guests.

Thank you again for your kind comment and welcome you back to the hotel at some point in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
coventry, england
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 5, 2012

stayed here for 2 nights and was a great place to stop.
Rooms where a good size and had one of the most comfortable hotel beds I have ever slept in.
The food in the restaurant across the hotel on the complex was brilliant.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, November 9, 2012
Thank you so much for your kind comments about your recent stay at Hilton Xi'an. Our hotel has the largest guest rooms in the city with an average size of 43 square metres. Hope to see you return again soon. Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Emory, TX
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 2, 2012

We did have some problems with the front desk, but the management said they will take care of them, the manager sounded sincere, and I do feel that she will take care of it. The buffet breakfast and dinner are very enjoyable.

Room Tip: Stay at the Hilton, you won't be sorry.
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, November 4, 2012
Dear Mrs Agnes (H)

First and foremost, thank you for having chosen Hilton Xi'an as the hotel choice for your recent stay and taking the time to post your feedback and comments on Trip advisor.
I would like to apologize for the poor service that you have experienced during your stay .
By now you should have received an email from me that states our clear actions and follow up based on your comments. As mentioned in my email, we have already taken some very specific actions and some other points are under investigation.
The outcome of our actions and investigations will be shared with you when completed.

Mrs Agnes (H), we appreciate your feedback and advice, as it is only through caring guests such as yourself and through your feedback that we are able to continually monitor and improve both the quality of our products and standards of services provided.
This was certainly not a true a reflection of Hilton values and definitely not what my Team and I are striving to achieve at Hilton Xian. As you can read from most of our reviews on Trip advisor or other online medias the guests and their satisfaction remain our N1 priority for all of us.
Your experience in Xian was very unfortunate and I would like to apologize once again for this and will keep you updated , as mentioned before.
I hope that this experience will not deter you from visiting us again in the future and we look forward to welcoming you back to our hotel as our valued guest.
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, California
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 29, 2012

Stayed 2 nights in this hotel in October 2012. The hotel is located within the old city walls (which are close enough that you can walk easily) The lobby has a large art installation that reflects the local history and lends a sense of grandeur to the space. The staff are speak English well and are gracious to a fault. The rooms are clean and the beds comfortable. Amenities were plentiful and the bath facilities were very nice.

Breakfast was in the restaurant on the first floor and was a wide variety of Western and Asian cuisine.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, November 5, 2012
Thank you so much for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Xi'an
#2 Romantic Hotel in Xi'an
#3 Luxury Hotel in Xi'an
#3 Spa Hotel in Xi'an
#5 Business Hotel in Xi'an
#77 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Xi'an 5*
Official Description (provided by the hotel):
Located in central Xi’an and surrounded by some of the city’s most popular shopping areas.Hilton Xi’an is one of the quintessential hotels in Xi’an that is ideal for both business and Leisure travellers. ... more   less 
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Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi

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