Great Hotel Located within Xi'an City Wall - Review of Hilton Xi'an, Xi'an, China

Also Known As:: Hilton Xi`An Hotel; Hilton Xi`An Hotel Xi`An; Hilton Xi'An China/Shaanxi

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China

Phone Number:

Region: China > Shaanxi > Xi'an

Amenities:

Bar/Lounge Business Center Fitness Center Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #6 of 1,526 hotels in Xi'an

Price Range: $$

Hotel Class:5 star (5*)

Official Description (provided by the hotel):: Located in central Xi’an and surrounded by some of the city’s most popular shopping areas.Hilton Xi’an is one of the quintessential hotels in Xi’an that is ideal for both business and Leisure travellers. ... more less

Reservation Options:: TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Agoda, Venere, Olotels, Priceline, HotelsClick and Tingo so you can book your Hilton Xi'an reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

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A TripAdvisor Member

“Great Hotel Located within Xi'an City Wall”

Reviewed November 9, 2012

We stayed at the hotel for 2 nights and I will definitely say this was a 5 star experience from start to finish. The hotel staff personally greeted us and checked us in quickly and without issue. The General Manager of the hotel took time to welcome us to the hotel personally adding an extra positive experience to the stay. All the room requests were addressed and at the hotel when we arrived such as international adapters, and other items. The staff was very helpful in providing information regarding tours and recommended local places to shop, dine and tour. There are many places convenient and within walking distance to the hotel. The hotel has an excellent Executive Lounge and food selection. The rooms were clean and well maintained. I will definitely stay here again in the future and highly recommend for anyone visiting Xi'an for business or leisure.

Room Tip: Rooms on high floors offer decent views of Xi'an.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

November 18, 2012

Thank you so much for taking time to post your kind comments about your recent stay at Hilton Xi'an. I will let the staff from the Front Desk, Housekeeping,Concierge and F&B know that you have a pleasant stay with us.

Hilton Xi'an is located in the heart of the ancient city, within the 600-year-old City Wall and a short walk from the landmark Bell Tower. Entertainment and dining options abound nearby, as well as shopping, clubs, cinemas and historical sights. The hotel is close to the main subway line and train station. Xi'an International Airport and the famous Terracotta Warriors are just 45 minutes away.

All of us at Hilton Xi'an are passionate about hospitality and we hope to see you again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

“A GREAT hotel in a GOOD location!!!”

Reviewed November 7, 2012 via mobile

We told the hotel,it was our Wedding Anniversary.They made us feel like a VIP.The Suite they upgraded to was HUGE,with flowers and pastries.We had written the General Manager with some requests and they adhered to everything.All the staff made us feel like we were the only guests at the hotel.If you want a great hotel in X'an, Hilton is the one!!!

Was this review helpful? Yes

Thank you for taking time to post your review.We are glad to learn that you were satisfied with your recent stay at Hilton Xi'an.

We always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations.We are hornored to arrange the Wedding Anniversary for you. We will be glad to spend every important and happy moment with you, our valued guests.

Thank you again for your kind comment and welcome you back to the hotel at some point in the future.

“Very good Hotel”

Reviewed November 5, 2012

stayed here for 2 nights and was a great place to stop.
Rooms where a good size and had one of the most comfortable hotel beds I have ever slept in.
The food in the restaurant across the hotel on the complex was brilliant.

November 9, 2012

Thank you so much for your kind comments about your recent stay at Hilton Xi'an. Our hotel has the largest guest rooms in the city with an average size of 43 square metres. Hope to see you return again soon. Safe travels.

“Hilton Xi'an”

Reviewed November 2, 2012

We did have some problems with the front desk, but the management said they will take care of them, the manager sounded sincere, and I do feel that she will take care of it. The buffet breakfast and dinner are very enjoyable.

Room Tip: Stay at the Hilton, you won't be sorry.

November 4, 2012

Dear Mrs Agnes (H)

First and foremost, thank you for having chosen Hilton Xi'an as the hotel choice for your recent stay and taking the time to post your feedback and comments on Trip advisor.
I would like to apologize for the poor service that you have experienced during your stay .
By now you should have received an email from me that states our clear actions and follow up based on your comments. As mentioned in my email, we have already taken some very specific actions and some other points are under investigation.
The outcome of our actions and investigations will be shared with you when completed.

Mrs Agnes (H), we appreciate your feedback and advice, as it is only through caring guests such as yourself and through your feedback that we are able to continually monitor and improve both the quality of our products and standards of services provided.
This was certainly not a true a reflection of Hilton values and definitely not what my Team and I are striving to achieve at Hilton Xian. As you can read from most of our reviews on Trip advisor or other online medias the guests and their satisfaction remain our N1 priority for all of us.
Your experience in Xian was very unfortunate and I would like to apologize once again for this and will keep you updated , as mentioned before.
I hope that this experience will not deter you from visiting us again in the future and we look forward to welcoming you back to our hotel as our valued guest.
Sincerely

“Very Nice Hotel in an excellent location”

Reviewed October 29, 2012

Stayed 2 nights in this hotel in October 2012. The hotel is located within the old city walls (which are close enough that you can walk easily) The lobby has a large art installation that reflects the local history and lends a sense of grandeur to the space. The staff are speak English well and are gracious to a fault. The rooms are clean and the beds comfortable. Amenities were plentiful and the bath facilities were very nice.

Breakfast was in the restaurant on the first floor and was a wide variety of Western and Asian cuisine.

November 5, 2012

Thank you so much for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.

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Great Hotel Located within Xi'an City... - Hilton Xi'an

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