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“Great Sheraton in Xian” 5 of 5 stars
Review of Sheraton Xi'an North City Hotel

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Sheraton Xi'an North City Hotel
4.5 of 5 Hotel   |   No.32 Weiyang Road, Xi'an 710014, China   |  
Hotel amenities
Ranked #13 of 2,187 Hotels in Xi'an
Certificate of Excellence
Sacramento, California
Level Contributor
39 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great Sheraton in Xian”
5 of 5 stars Reviewed October 6, 2012

Brand new Sheraton in Xian. Rooms are huge (especially the corner rooms) with walk-in showers for 2 and soaking tub with TV. Large king beds with sitting area and desk. Modern connections for PC, DVD, IPOD etc. Lots of closet space. The terrible thing which is not the hotel's fault is the air & traffic. It was during their National holiday week so that was part of the reason. Took 2 hrs to go 7 km. If you do visit Xian, stay at the Sheraton!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank notoftheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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237 reviews from our community

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Ulaanbaatar, Mongolia
Level Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed September 13, 2012

Room was modern, checking was quick. English was OK. Breakfast had reasonable variety, didnt try the restaurants. Outside the city wall but next to subway.

I liked that they delivered an icebucket to the room with the turndown. No wifi and the cable didnt work either. Didnt complain as it was late at night and wasnt critical. Shower was not hot enough. Nearly had a heart attack when I started unpacking my bag and looked at the carpet, it looked as if someone had used a paint brush to spread sump oil over the carpet until I realised it was the style of the carpet. A bit odd looking.

Overall was nice and comfortable without too many flaws.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Geminidreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review, March 17, 2013
Dear Guest,

Warmly greetings from Sheraton Xi;an North City Hotel. We appreciate your feedback and would like assure you that your detailed comments have been noticed. we are working to improve the hardware standards esp those you mentioned. We look forward to seeing you again on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Level Contributor
48 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed July 30, 2012

Well,

Greatly built, Nice Lobby, Good Resturants esp for Chinese food. But need improvement in certain area.

- well overall a very good Starwood property, but pool is being rebulit.
- Nice Fitness Center
- Good Hygienic , clean rooms
- Excellent restaurants with really good menu. chinese restaurant is out of the world.
- Brilliant Breakfast options
- Wifi Options not availabel with every room, only a certain corridior very unlike a Sheraton
Hotel
- Non Smoking rooms do smell like smelling one .
- Staff is not well trained in english {stark problem is whole of china}. expected from a
international Hotel with too many foreign travelers visiting.
- Not very far from City Centre

I loved staying there but will seek improvements next time

Nikhil

  • Stayed July 2012, traveled on business
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank nik007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review, March 17, 2013
Dear Guest, Thank you for choosing Sheraton Xian North City Hotel as your accommodation in Xi’an and take your time to write down your comments. We are pleased to know your advice, and will enhance the professional language training to our staff. Look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 28, 2012 via mobile

Stay for 5 nights. Subway is right next to the front entrance. Major bus stop is 50 meters away. It is Very hard or almost impossible to get taxi, a common feature in Xian. Dimsum in The Yue restaurant is below average. Pool and gym is excellent.

  • Stayed July 2012
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Fccheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review, March 17, 2013
Dear Guest,

Warmly greetings from Sheraton Xi'an North City Hotel. Thank you for your valuable feedback. We appreciate you staying with us and look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Xi'an, China
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 18, 2012

First impression is nervous and non professional and reception girl need surly to be trained again!!!

This hotel is newly provided not for many years in xi'an for clients........From our experience(the hotel'device is new so no problem But comparatively staff service need to be improving much!!!!!!This condition may be happening onto some of newly opening hotels anywhere!!!!!!

Tell you story below!!
I met one couple from american(ELKINS/JANET LYNN &STEVEN DAVID HMW6VY) In late evening bullet train arriving this hotel about 10PM,,,They are a old couple so fell tired much to tell me....absolutely wanna to bed sooner as well we need to do checking in first!!!!!!

The girls at front desk can't process the checking in procedure as other hotel's service such as where having bft,what kind of services provided,and inform anything else...

More worse happening there is that they can't find room reservation.....even ask some sily question who book for you and ask their guide which way for booking......Usually even if happening not find reser....Most important is at first let clients having room first...
This make clients and i feel bad......When they phone to a agent who saying::it is really a bad apple!!!!

When send the clients to go......on staff face it's rigid and not convinced!!!

Welcome your same experience!!!!!!

Stayed July 2012, traveled with friends
Helpful?
Thank Leetour-Terracotta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review, March 17, 2013
Dear Guest,

Warmly greetings from Sheraton Xi'an North City Hotel. We appreciate your feedback and would like to assure you that your detailed comments have been noticed. We are working to improve our service standards, esp those you mentioned. We will do our best to ensure a better experience on your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Washington
Level Contributor
171 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed July 16, 2012

A long walk or easy subway to the Wall, downtown, railway station. We had good service. A good rate with cash and points. An issue with charging one room for internet when I was told we had it free, but they waived it. And the manager who came by was kind and not negative about it. Great gym and pool! We really got our time in there.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KiowaVT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
96 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed July 10, 2012

Very good hotel, partly due to it being new.

Spacious rooms, great bathroom, 2 complimentary bottles of drinking water, tea coffee maker in the room.

Excellent breakfast, did not try the restaurants.

Located outside the city centre.

Xian is a major tourist destination due to the terracotta warriors, which were a slight disappointment, so do not expect a "wow" moment.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Singhjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about Sheraton Xi'an North City Hotel

Address: No.32 Weiyang Road, Xi'an 710014, China
Location: China > Shaanxi > Xi'an
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Xi'an
#7 Family Hotel in Xi'an
#8 Business Hotel in Xi'an
#11 Luxury Hotel in Xi'an
#48 Best Value Hotel in Xi'an
Price Range (Based on Average Rates):
Hotel Class:4.5 star — Sheraton Xi'an North City Hotel 4.5*
Number of rooms: 491
Reservation Options:
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Also Known As:
Sheraton Xi'An North City Hotel China/Shaanxi

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