Well, this hotel tries to be nice. All of the ideas are there for a four star place, but it just doesn't quite get there. All of the tempered reviews earlier seem to be on target. It's rather noisy, the room I had was terribly dark, it's tough to get a taxi and so on. On top of that, the room I had, had a really odd design where the shower and toilet seem to have been retrofitted on opposite sides of the room and then glassed in with frosted glass. There is no 'bathroom' per se. I was OK with this set up, but others may find it a little strange.

This is Xi'an, not New York, Rome or even Beijing. Staff struggles with English, international travelers are somewhat of a rarity and transportation can be a challenge. All of this being said, the Xi'an Ramada isn't a bad place, and if your expectations are flexible, you probably won't be disappointed. If you must have four or five star treatment, you should be willing to spend the money and look elsewhere.

I wonder if the other comments relate to the same Hotel I was in, early this week!
The hotel is obviously new and very nice, but the same cannot be said for the service. The knowledge of English is unsatisfactory, the bar has a list of items "not available". When my wife tried to explain that what she was looking for was an espresso indicating the coffe machine behind the bar she was told that the machine could only make coffe+milk+sugar. To her surprised comment she was told that if she tought she could make an espresso with that machine she was welcome to try herself! She did so and when she actually finished preparing her espresso the man behind the bar stated she was crazy to drink something like that and charged her 25 Yuan!!!!
After a long list of "sorrry, don't have" I spotted on the menu and on the bar a bottle of gin. I asked for a gin and tonic to the great surprise of the staff member who had no idea what it was.
I took him by the hand and prepared this extremely complicated cocktail which led the man to ask me if this was a typical Italian drink!
It took me a long time to explain that I wanted to charge the drinks to my room only to obtain a comment about Chinese culture and the need for my paying cash. Since I had left a deposit of 1000 yuan I refursed to pay on the spot and after a long discussion I was convincing enough, but exhausted.
When checking out the next day, we were delayed because they could not trace a laundry bag which my friends' daughters had moved to the parents' room!

All in all, a good hotel (although a few improvements could be done to the rooms: a bit more light in the bathroom would help ladies with their makeup and gents' for shaving. A couple of hooks to hang wet bath robes would do no harm) but the service takes away at least 2 of the 5 stars.

So many positive aspects. For a low room rate (we paid 45 €) you get an o.k. room with a wonderful bathroom (rainforest walk in shower) in a perfect location. Just walk to the Bell Tower and Main shopping area as well as the south Gate (a few meters West of south Gate on the city wall you can rent bicycles - a must even for unexperienced bike riders like me). Best of all the hotel is located just a few minutes by foot to the Muslim quarter which is so lively at night with hundreds of small restaurants and shops. Free WiFi only in the lobby and restaurant. Breakfast o.k. Fitness Center barely adaequate and only open when Massage place is open, not in the morning!!! Back Massage was o.k., price a little high for China. In this hotel you are also very close to two stations of the now open Metro (Line 2). Just take the Metro to the North Train Station and buy tickets to go to LuoyangLongmen - 100 minute ride for 380 km to the amazing 1500 year-old Grottoes/Buddhas, far superior to the BingMaYong (Terracotta Warriors) in our opinion .

The cost of hotel pick up from airport to the hotel is high. At the start, our Pingyao hotel lady was having problem to book the pick up service for us since Ramada keep asking for cellphone number but we don't have one. I was sitting next to her while she talked to Ramada-she has to assure Ramada that we are good guest and will turn up and pay etc etc.. So not a good start since I have actually booked a room for 2 adults and 2 children via their website about 5 months ahead but they still have doubt that we will not turn up when we try to book the airport pick up service.. not so impressed.. Upon check in, it took ages since they had issue with the booking and we end up have to stay in 2 different rooms instead of a 2 rooms unit as the web reservation confirmed…The hotel pick up service keep standing next to me while we were checked in and ask us to go to another office to pay for the pick up fees by cash before we had chance to go to our room..Give us the feeling they think we will run away without pay... I understand it was late night but this is suppose to be a chain international hotel.. it is disappointing that the pick up service and hotel cannot be paid at same time under same bill and I have to deal with 2 groups of people.. and I asked about train ticket purchasing for our onward travel from Xian to Luoyang, the answer I got was that we will not be able to get the train tickets since it is near Chinese New Year and they can only book flights for us .. The next day, I found the train ticket booth near this hotel (turn left while you come out the hotel and cross the first traffic light - the ticket booth is right next to the national theater) I did queue about 20 minutes but had no problem getting 4 train tickets and the train had heaps of seats left even on the day we travelled. Kind of feel they try to trick us to get more $$. The positive thing is that the guy at the front desk rostered at midnight on 2 Jan was really helpful and did gave me a lot of advice on how to get a bus to Terra-cotta Army and the room itself is clean but that was about it…Service to him is 5 stars but the rest of the team made it dropped to 2 stars...