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“Comfort in Xi'an” 4 of 5 stars
Review of Citadines Gaoxin Xi'an

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Citadines Gaoxin Xi'an
3.5 of 5 Apartment Hotel   |   No.13 Gaoxin Forth Road, Gaoxin District, Xi'an 710075, China   |  
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Hotel amenities
Ranked #66 of 1,989 hotels in Xi'an
Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Comfort in Xi'an”
4 of 5 stars Reviewed October 25, 2012

Xi'an is likely to be on many people's bucket list. A city more than 2000 years old, still thriving and more importantly revealing her past like the pages of a history book to all who care to look & explore. A must visit city!

We stayed at the Citadines Gaoxin apartment hotel. It is housed in a small , but refurbished building in the commercial heart of the city. Spacious apartment with clean rooms and a fully fitted kitchen. Staff speak English with fair proficiency, are polite & very helpful.
For non-Chinese speaking guests, it is best to request hotel staff to help arrange for sight-seeing trips. The local dialect is hard to understand and exploring without a guide may be confusing; not forgetting time wasted in searching for locations etc.

The highlight of anyone's visit to Xi'an must be to see the Terra Cotta warriors & the Hanling tombs. The attractions are mind boggling and spread out over vast areas. Prepare for lots of walking. Tourist are met at debarkation from their coaches by a fleet of wheel chairs manned by enterprising locals. Anything can be arranged for a fee....but do agree on price before you sit in that wheelchair! In a way, this 'service' enables even the physically challenged to see this 8th wonder of the world.
Vivadho

Room Tip: A room on a higher floor, to see some of the city skyline.
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, Guest Relations Manager at Citadines Gaoxin Xi'an, responded to this review, March 4, 2014
DearGuest,
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in our sevice and quality standards. Once again, thank you for your valued patronage. From all of us at Citadines Gaoxin Xi'an, we look forward to welcoming you again at any one of our Ascott serviced residences.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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22 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Any
English first
Melbourne
Top Contributor
51 reviews 51 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 19, 2012

I stayed here for a few days for work. I had a studio room. The room was a good size, with enough space to comfortably fit a desk area, sofa/coffee table area and the bed with side tables. The kitchenette looks fine, though I didn't end up doing any cooking. Laundry service was fine. Location was good for me - halfway between the new tech zone where my office is, and more interesting parts of Xi'an. Staff were very helpful. I had hot pot at the place right next door (same building) which was quite good. It is a little noisy from traffic. I would have preferred to be asked whether I wanted smoking or non-smoking, as I would have preferred non-smoking floor. Internet access is good. Breakfast is also fine. Bed was comfortable.

Room Tip: Maybe there are some rooms with less traffic noise - height doesn't help.
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shixia, Guest Relations Manager at Citadines Gaoxin Xi'an, responded to this review, March 4, 2014
DearGuest,
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in our room facilities, sevices and quality standards. Once again, thank you for your valued patronage. From all of us at Citadines Gaoxin Xi'an, we look forward to welcoming you again at any one of our Ascott serviced residences.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 2, 2011

This hotel is a gem in the rough...Although it's not located in the city centre, there is a lot to offer for this site... The hotel itself is good. There is security staff on top of the regular staff to ensure that you're in good hands. Having a fully furnished kitchenette and living room definitely made this a relaxing location. Within the same building, there are two cafes (one an italian style cafe and a chinese one that served chinese dishes...although I didn't try either for more than a coffee). A KFC will be there soon as well. In the same building, but with a separate entrance is a Vanguard supermarket (just opened as of Sept. 2011)...

Locationwise, it isn't very great (taxis to most locations can be had for under 15RMB as of this review). But with new facilities and more, it's not a big issue.

NOTE: the hotel doesn't supply laundry detergent or simple cooking supplies (oil, salt or pepper), but if you bring a little with you (especially the laundry detergent), it wouldn't hurt. You can buy the stuff next door, but buying a full bag of laundry detergent for a few days of staying isn't really economical.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Citadines Gaoxin Xi'an

Address: No.13 Gaoxin Forth Road, Gaoxin District, Xi'an 710075, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#80 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Citadines Gaoxin Xi'an 3.5*
Reservation Options:
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Also Known As:
Citadines Gaoxin Xi'An China/Shaanxi

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