We stayed here from Sep 22 - 25, 2012 and I booked it online. Staff were very helpful and the manager went out of his way to help me get information. The rooms were very nice, clean and spacious with a very comfortable bed. The restaurant was very good with a nice selection for breakfast. If you have a wireless only device you will need to get a router from the front desk. They do allow smoking in the lounge and not supposed to in the restaurant, but some people seem to light up at the end of their dinner as they're getting ready to leave. Would reccommend this hotel if you're staying in X'ian.

Hotel reception is impressive, but is on the 4th floor, and then you have to take an escalator to get to the lifts to get to the bedrooms, so arriving and departing were not the easiest of proceedings ! Staff were friendly with good English. Rooms were comfortable and clean but rather cluttered - not much space for 2 people with suitcases! Breakfast was good.

I slept here 2 nights during a summer tour. The hall is at the 5th or 6th floor and is quite nice, even if there is not public telephone and a very few places where to sit while waiting. there are also no signs where to find the rooms, because the elevators you take from the ground floor are not the ones that takes you to the rooms floors. you have to take the escalators and then you will find the elevetors to the floors. the room was not too clean (the toilet tablet was not clean but I had my cleaning emergency kit so I used them) while the room was normal. internet connection throught the cable free. the bathroom was really very small with just the shower (good shower) taking half the space but all I needed was there. The buffet restaurant was great and,even if we arrived there late at night, they were waiting for us and was full of very good things (execpt for the icecream...completely liquid). the restaurant is also where you have breakfast, that is very good too, but in the morning you will have some difficulties finding a place for you to sit.

The lobby is on the 4th floor and then one has to go up an escalator one floor to the lifts for the rooms - which was a little inconvenient for our group. The main criticism was that none of the plug sockets worked with an adaptor and not even the hair dryer provided would work. The staff to a patch which was not entirely satifactory as that meant we could not use the desk light. The air con would not bring temperature down below around 27.

Compared to other hotels I have stayed in, this was one with least amoutn of space and if using the desk a second person found it difficult to pass to get to other side of bed.

Others in our group also had infrastructure - problems - e.g. flooding etc

Breakfast was generally good